Complaints

• Initial Complaint

  07/11/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I am writing to lodge a formal complaint regarding a refund dispute related to broken dentures that has not been resolved satisfactorily by the company in question. My name is *******************************, and I am reaching out to seek assistance in facilitating a resolution to this matter.In summary, I was in contact with a representative named Virginia from [Company Name] regarding a set of broken dentures that I had purchased. ******** instructed me to return the defective product and assured me that I would receive a refund for the purchase price. Despite complying with these instructions and returning the dentures as requested, I have not received the promised refund.Multiple attempts to contact ******** have been unsuccessful, as she is no longer responding to my calls or voicemails. This lack of communication has left me in a frustrating situation where I have not received the refund that I am rightfully owed.I believe that the company's failure to honor their commitment to refund the purchase price for the broken dentures constitutes a breach of consumer rights and an unacceptable business practice. I have attempted to resolve this matter directly with the company to no avail, and I am now seeking the intervention of the Better Business Bureau to assist in reaching a fair and timely resolution.I request that the BBB investigate this matter and work with the company to ensure that I receive the refund that is owed to me promptly. Your assistance in this regard would be greatly appreciated, as I am hopeful that with your intervention, we can bring this issue to a satisfactory conclusion.I have attached relevant documentation, including proof of purchase and communication with the company, for your review and reference. Please feel free to reach out to me for any additional information that *** be required to address this complaint effectively.Thank you for your attention to this matter, and I look forward to your prompt assistance in resolving this dispute

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  RE: Affordable Dentures & Implants, Maplewood. Paid for lower partial & extra for a wax try in. Very bad experience: the assistant wouldn't let me look at it w/a light on & kept telling me it would melt. Also, forced to sign a waiver of items that I was never informed about -- at all.Continuously received conflicting info from front desk scheduler, ******** & the female dental assistant at Maplewood when I would ask questions. They both continually told me conflicting info that led to a no-win combative environment. The Dentist got involved & tried to resolve it by making adjustments & eventually had to create a new wax try in.When I went back they had a temp working - a male, dental assistant. he was incredibly professional but had to make a new casting to completely remake a new wax model that I would need to come back and try in - incredible how different that experience was. I came back & was told Maplewood was closing, so I would need to go to W. St **** for the final & adjustments. This time when I signed the waiver I added a lot of notes; when I did that the female, dental assistant said they will address any corrections at the tryin & make adjustments there, not during the wax tryin. I signed the waiver w/my notes.The scheduler ********, also moved to W St ****. When I went to get my adjustment, I was met with the same overstepping treatment by the dental assistant. She told me if I wanted the adjustment I was asking for she would do it, but cancel the warranty -- unacceptable to force a client to accept this as a resolution. She was a bully & this is also my past experience of her. She also told me that they are not the office that made the denture. The point?She was so combative, I said I would try it for a bit & come back another day. I cannot wear it. I talked to ******** today to reschedule, she told me they don't make those types of adjustments. Then who does? I have an upcoming appt. on 8/4/23. My expectation it to adjust it correctly to fit.

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I first saw ************* in ********, **. He won my trust. I was scheduled for extractions of my teeth and implants when I found out he had bought St.****. I followed him there and my surgery took place December of 2021. I received my permanent teeth in Spring of 2022 and it has been a nightmare since. From the beginning I told his assistant one of my implants hurt and wasnt right also the teeth did not fit right, each time I went in and it was multiple times **** made me feel like I was the problem and nothing was wrong. I finally got a 2nd opinion from an outside dentist who said to go back to them and have the dentures remade and implant replaced. I left a message for ************* and he was quick to reply and very apologetic. He did replace my implant I believe fall of 2022 and said they would make me a new set. I went in for a chair side appointment so they could do some custom fittings June 20th, 2023. This was supposed to be an hour long appointment after 2.5 hrs **** his assistant got frustrated and said shes done everything and she was just going to refund my money. SlShe was upset because the dentures did not fit and I kept telling her they were rubbing on my gums I could not talk right and they did not sit in my mouth properly. I signed their paper and left. I spent over 13k with implants and I am being refunded $2900 and left with a ruined mouth. I was told by one dentist they cannot work with the implants from affordable dentures because they use their own line. I dont where I can get proper fitting teeth. I am completely devastated and dont know what to do. I felt like I had to accept the refund and left in tears. Im not trying to be a difficult patient, I have been at this for over 1.5 yrs and I still dont have proper fitting teeth. My gums are swollen and bleeding today from the new set they made me and the old set has a tooth that broke housing showing through. I need my teeth fixed. If needed I can take pictures of my mouth if needed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩