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Complaint Details
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Initial Complaint
08/30/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We bought the the temperature control tops which was 1570, The product was not what we were told , it was loud and made the bed hard defeating the purpose of the 5k bed we had purchased . and when we called to return them they told us they were sending a label and refunding the monies as we were returning the product . We called as the adjustments had not been done and now they say that they are charging us 106.97 for shipping when this was not advised to us. On top of this the customer service and supervisor I spoke with was just not helpful at all. They did not want to file and incident to resolve this. This cause much aggravation. I would like to get this credited and asking additional 400 comp as customer satisfaction taking into consideration. That I am paying 5k overall not to receive horrible customer service.Business response
09/02/2021
September 2, 2021
Better Business Bureau of Minnesota & North Dakota
RE: Ms. ****
Case # 15801793
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ****
According to our records Ms. **** does not own a Dual Temp. The only purchase we have on file is for her was in April of 2018. We have no record of any contact with Ms. **** after September of 2020.
In order to address her issue, we need more information. Perhaps the order is under a different name and address.
If she has it available, we request Ms. **** please provide more identifying information such as an order number, or last name and zip code of the purchaser.
Best regards,
Executive Team ConsultantInitial Complaint
08/30/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
My Sleep Number bed was delivered last September. The first one did not work at all and had to be replaced. The second one worked but had several mechanical issues. I have spent countless hours on the phone with them trouble shooting and wasted 8 days, 7 out of work waiting for technicians to come to my house. Of the 8 visits, two were for them to deliver broken beds, 2 times they replaced parts that were not the issue, another time they came to replace a part one of their unsupervised trainees broke but they had shipped the wrong part, and three days they blew me off completely. I am requesting they remove the bed and refund my money. I have gone above and beyond working with them to make things work. This is not the experience I signed up for when I purchased a bed for over $9000.Customer response
08/31/2021
Hello,
In the message I received regarding complaint # 15801575, it said to let you know if the company reached out to settle. They have but I do not know how to update my complaint to show this.
Thanks
Ed
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Contact Information
1001 3rd Ave S
Minneapolis, MN 55404-1096
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Get a QuoteCustomer Complaints Summary
1,232 total complaints in the last 3 years.
424 complaints closed in the last 12 months.