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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
************* provides financing for retail purchases at Restoration Hardware. I disputed a charge made on my ************* account and worked with *************** to facilitate and negotiate a settlement with *************. On 9/10/21, ************* provided Deluxe Remitco name and address to receive the agreed upon payment. On 9/17/21, my bank, USAA, issued the check for $999.33 to Deluxe Remitco to settle my ************* account and the ************* account number was on the check. On 10/13/21, the check was cashed by Deluxe Remitco. On 12/6/21, ************* informed *************** that Deluxe Remitco does not manage my ************* account. *************, ***************, and I have requested that Deluxe Remitco return the funds to me because they do not manage the account referenced on the check. However, Deluxe Remitco has refused to return the funds to me or transfer them to *************.
Business response
02/25/2022
Thank you for calling Deluxe Corporation, we apologize for any inconvenience. Our records indicate that a refund check was issued and put in the mail on February 24, ******************************** *********, **.Initial Complaint
02/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
At first I ordered the original checks through my bank on November 9th last year. I called them weekly about not receiving them wanting a tracking number or something. It was taking so long the regional bank manager called me this was the middle of January and I asked him to cancel the order and he didn't. I'm not even sure what date I was told to pick them up at my bank but the bank gave the company the wrong address for me so deluxe said they would redo the order no charge to me and I asked for them to be delivered to my landlord's post office box in ********* **. I've been trying to reach a real person to tell them even though they said the checks were shipped out they have not been received yet but I can not get past the automated operator and it's a big problem for me at this point since I ordered them in November. This is unacceptable and ridiculous. How hard is it to get checks made and delivered or get to speak to a person evidently next to impossible. It would be great if I had any kind of documents or proof I didn't even have a tracking number to checkBusiness response
02/25/2022
Thank you for contacting Deluxe Corporation regarding your order. We apologize for the delay in your orders. We note that the January order is set to arrive approximately February 28, 2022. In addition the representative you spoke with yesterday has entered an additional order at no charge set to arrive by UPS.
Customer response
03/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
09/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On September 22nd I am no longer able to send email from my address (but I can receive emails) making it impossible to work and be compensated for my deadlines. The company that I pay for my domain name and email address no longer offers phone calls as an option to get help. I am not a tech-savvy person and my time is very limited as I am on the phone a lot for work. The chat help was unacceptable as the person was asking me to do all kinds of technical troubleshooting that goes way beyond my comprehension level and now I'm told someone will call me but they don't know when and if I miss the call they will call back. This is not an acceptable level of service and using the pandemic as an excuse makes no sense. I have been with this company for years and you could always call for technical assistance. I want to be able to contact someone by phone to resolve my problem. Right now I am paying for a service that is no longer working and I cannot conduct my own work and I am self-employed.Business response
09/30/2021
Thank you for contacting Deluxe Corporation. I apologize for the inconvenience and poor service. Our records indicate that an associate connected with you on September 22, 2021 and the matter is resolved. If you need further assistance please contact us at ************ ex 5596. Again, I apologize for this inconvenience.Initial Complaint
08/23/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order never received. Inquiries not answered. There are blank checks with my information on them somewhere other than in my hands. I will hold this company fully responsible if they are used to steal my money. How irresponsible. This is blatant bad faith and unacceptable. I want to know where they are and I want a refund immediately.Business response
08/31/2021
Thank you for contacting Deluxe Corporation regarding your order. Our records indicate that your order was shipped out and expected to arrive around August 20, 2021. We show that he package was handed off to the ************** on August 17, 2021 in ******* **. Status currently show sorted in **** facility in ******** ** on August 21,2021. Unfortunately there are no additional updates at this time. We have been noticing that the ************** is having delays in the shipment of our packages for some time and shipments are arriving outside of the ***** day quotes. We apologize for the inconvenience of this delay. If you would like a no charge replacement order placed please call us at ************. As a courtesy we have issued you a credit if full for the order originally placed. Thank you for allowing us the opportunity to respond to your concerns.
Customer response
09/01/2021
I am rejecting this response because: Stop blaming everyone else for your bad faith practices. If you take someone's money, promise to fulfill an order, then ignore the consumer until a BBB complaint is filed, you are simply negligent and lousy business people. It certainly IS your responsibility to know where your packages are, how they got there and when. You can't even be bothered having a back-up system! I will be filing further complaints because just based on what I read from BBB complaints/comments, every, single bank who lists you on their website, needs to have the true information about how you conduct business. You are simply awful. Never again. End of statement.
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53 total complaints in the last 3 years.
16 complaints closed in the last 12 months.