Customer ReviewsforDeluxe Corporation

See my post below from 1/31/2024. I called and called. Still didn't get my money back. I ordered checks through my new bank, M&T, which uses Deluxe. I spent over $150.00. The checks that Deluxe sent me had the incorrect account number on them; a typo. All of my January 2024 payments were rejected because of this; including my mortgage payment. I've had services in my home shut off because of this issue. It's a major inconvenience that I'm still dealing with. My bank switched to M&T and when I reordered checks, I was brought to the Deluxe website. I was issued a new routing number and what I thought, was a new account number. Then M&T explained to me that the account number hadn't changed, only the routing number had changed. It was Deluxe that made the error by putting the incorrect account number on the checks I ordered. Please give me my money back for the checks (which are useless to me). I can see by the monthly reviews below that customer satisfaction isn't really a priority at Deluxe. Thanks for your time. J. ********** Deluxe Corporation Response 02/05/2024 Thank you for contacting Deluxe. We are sorry to hear there was a problem with your order. We have a 100% satisfaction guarantee and will replace or refund an order. Please contact our customer service department at ************ for assistance.

My previous orders from Deluxe Corp. provided checks in pads of 50 each. Now they only put 40 checks in each pad. But their re-order forms do not give customers this information. You only learn that you have been overcharged for less product after you receive your checks. The new 40-check pads are printed on heavier paper than the old 50-check pads were. So the pads feel as thick as before. But customers re-ordering receive 20% fewer checks than before. It's a blatant scam. The blurb that Deluxe Corp. sends with their checks says, "Your checks have a new look...environmentally friendly: consumes significantly less paper." Don't believe that blurb. The only possible reason there is LESS PAPER is that there there are 20% fewer checks in each order. But there's probably about the SAME VOLUME OF PAPER because each new check is appreciably thicker than the old checks. Maintaining the SAME VOLUME of paper is not environmentally friendly. Deluxe Corp. is a rip-off company. I will never re-order checks from them again, and I recommend that you order checks from one of their lower-cost competitors.

Nightmare experience. I ordered checks and made it clear that I needed them ASAP. Of course, they required more money to expedite the delivery. The checks were sent expedited delivery out on the 24th of October. I still haven't received them, Nov 3rd. I called every day this week and someone would say "Oh, you will have them tomorrow." They never arrived. I really, really needed them! Also, my bank, M&T apparently now has a policy that they won't print emergency checks anymore. I am bereft. Now they say my checks were lost in the mail. Who has them?? Where are they?? I am in tears, I really needed them by the 1st. I was assured over and over that I was being ridiculous and that they would arrive. Yesterday, a customer service person said he would overnight me checks and I would have them by Friday (too late). But when I went to M&T to try and get an emergency check they said that their notes indicated that I would not recieve the "overnight" replacement checks until November 6th. This has been a horrible experience. I really needed my checks but apparently they have been delivered to someone else, or not at all, who really knows? Not anyone at Deluxe. This has been awful.

as a payee of a few companies that use this service i can tell you there has to be a better way. the whole print your own check opton is honestly classist in modern times as not everyone even owns a printer anymore. and if you want to direct deposit it's through a 3rd party so you have to pay fees to do so. so after you go to the library or where ever you go to find a printer you have to print multiple times in my case to get around the security which is nice they have security but you have to use the right apps with the righht permissions to get the routing numbers to show so now if you're paying per print thats extra fun. then you have to cut it exactly right and probably have a chat with customer service to jump through a bunch of hoops to jump through to get it to actually deposit. so yeah if you want to piss of your employees then this is great if not then maybe just do direct deposit or print actual checks.