Complaints
Customer Complaints Summary
- 302 total complaints in the last 3 years.
- 134 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I HAVE NO KNOWLEDGE OF THIS COLLECTION ACCOUNT. I am requesting the description of reinvestigation procedure according to 15 USC 1681i (7) states if requested by consumer, this must be provided within ************************* compliance with FCRA guideline.
Business Response
Date: 04/09/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on November 5, 2024 with a balance of $1,210.21 owing to T-mobile. The last payment on the account to the creditor was December 27, 2023. The balance is due and unpaid.
We will mark this account as disputed. We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Iam disputing this debt with ****************** Name]. I do not recognize this debt and have no contract with this company. I demand that this account be removed from my credit report.This company has falsely reported an account to my credit report. I have no knowledge of this account and have requested proof of ownership, such as a signed contract, but they have been unable to provide any. This inaccurate information is negatively impacting my credit score and financial well-being.Business Response
Date: 04/07/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on November 15, 2024 with a balance of $1,416.83 owing to T-mobile. The last payment on the account to the creditor was September 19, 2022. The balance is due and unpaid.
We will mark this account as disputed. We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
Date:04/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tam disputing an invalid account reported by ******************************************* on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law,Business Response
Date: 04/04/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on August 6, 2024 with a balance of $3,560.90 owing to T-mobile. The last payment on the account to the creditor was August 21, 2021. The balance is due and unpaid.
We will mark this account as disputed. We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
Date:04/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Diversified Adjustment Service ****Subject: Cease and Desist Letter for Account #********* I am writing to formally request that Diversified Adjustment Service **** cease and desist all communication with me regarding account number *********. I am asserting my rights under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. 1692c(c), and any other applicable laws governing debt collection practices.Effective immediately, you are instructed to cease any further contact with me regarding this matter via phone, mail, email, or any other means of communication, pursuant to 15 U.S.C. 1692c(c). Any further attempt to contact me, except where legally required, will be considered harassment and a violation of my rights under 15 U.S.C. 1692d.Additionally, under 15 U.S.C. 1692g(b), I am requesting that you provide me with the original creditor's assignment details for the above-referenced account. Please supply all relevant documentation that substantiates the legal assignment of this debt to your agency.Failure to comply with this request will result in further action, including but not limited to filing complaints with the ************************************ (****) under 12 U.S.C. 5531 and my state's ************************* I trust that you will handle this matter professionally and in accordance with the law.Please confirm receipt of this letter in writing and provide the requested assignment details within the legally required timeframe, as outlined in 15 U.S.C. 1692g.Business Response
Date: 04/02/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on February 11, 2025 with a balance of $3,489.20 owing to *********** & Electric Company. The last payment on the account to the creditor was April 19, 2024. The balance is due and unpaid.
We will refrain from any further communication attempts with the consumer per the consumers request.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Customer Answer
Date: 04/02/2025
I am rejecting this response because:
I would like a copy of the assignment contract and also an cease and desist. I would not pay a dollar to Diversied Adjustment ***********Business Response
Date: 04/03/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on February 11, 2025 with a balance of $3,489.20 owing to *********** & Electric Company. The last payment on the account to the creditor was April 19, 2024. The balance is due and unpaid.
We will refrain from any further communication attempts with the consumer per the consumers request.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am disputing an individual account reported by *********************** on my credit report. This account is Inaccurate, unverifiable, and VIolate The Fair Credit Reporting Act (FCRA)As per the Fair Credit Reporting Act (FCRA), I request that this inaccurate information be investigated and removed or corrected from my credit report. I would appreciate it if you could inform me of the results of your investigation at your earliest convenience.Please let me know if any further information is required from my end to facilitate the process.Thank you for your prompt attention to this matter.Sincerely,****** ********Business Response
Date: 03/31/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on December 11, 2024 with a balance of $426.35 owing to Arizona Public Service. The last payment on the account to the creditor was June 28, 2023. The balance is due and unpaid.
We will mark this account as disputed and refrain from any further communication attempts with the consumer per the consumers request.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
Date:03/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
inaccurate information reporting to my report. personal information was stolen.Business Response
Date: 03/29/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on October 7, 2024 with a balance of $3,382.56 owing to T-mobile. The last payment on the account to the creditor was May 22, 2024. The balance is due and unpaid.
We will mark this account as disputed. We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
Date:03/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
inaccurate, incomplete, and/or unverifiable. According to **** 611, the burden of proof lies with the credit reporting agency and data furnisher to verify the accuracy of this information. If the items cannot be 100% verified with a legally binding contract that bears my signature, they must be deleted immediately.Additionally, under **** 623, data furnishers are required to provide accurate reporting. If they fail to comply within 30 days, they are in violation of federal law, am writing to formally dispute the following inaccurate, unverifiable, and outdated information appearing on my credit report. Under the Fair Credit Reporting Act (FCRA) and 15 U.S.C. 1681, I am requesting the immediate investigation and deletionBusiness Response
Date: 03/27/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on November 5, 2024 with a balance of $2,129.97 owing to T-mobile. The last payment on the account to the creditor was July 17, 2024. The balance is due and unpaid.
We will mark this account as disputed. We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
Date:03/26/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called diversified to ask what this is regarding as debt just appeared on my credit report and agent stated he needed my credit card information to tell me what the debt is regardingBusiness Response
Date: 03/26/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on August 26, 2024 with a balance of $101.88 owing to ************ The last payment on the account to the creditor was February 27, 2025. The balance is paid and closed in our office.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
Date:03/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a letter from amDIIVERSIFIED ADJUSTMENT SERVICES stating that I owe $1700.00 for ******* with no itemized breakdown of whats owed what Im being charged for or anything. This notice dont have a ******* logo signature account number or anything. I pay my bill monthly on time and when I call ******* they verify I dont have any unpaid balance. Please remove this off my account because its completely inaccurateBusiness Response
Date: 03/18/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on March 3, 2025 with a balance of $1,654.56 owing to Verizon. The balance is due and unpaid.
We will mark this account as disputed and we will obtain a copy of the itemized statement showing the balance due and send the verification to the consumer.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
Date:03/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against ********************** regarding an inaccurate account reported to the credit bureaus.ORIGINAL Business Name: ********************** Account Number: ******************* Amount Reported: $131.30 Date of Transaction: [Insert Date]This account was originally prepaid by ******** as part of a contractual agreement. When ******** discontinued payments, ******* continued service without my consent and falsely assigned financial liability to me. Upon discovering this issue, I formally requested the account be closed, yet ******* failed to process this correctly. Instead, they wrongfully reported a delinquency to Experian, Equifax, and TransUnion, negatively impacting my credit.Under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681(i)(a), credit bureaus are required to investigate disputed items and remove inaccurate or unverifiable information within 30 days. Despite previous attempts to resolve this issue, ******* has failed to correct the error, violating my consumer rights.This debt lacks legal standing as I never agreed to take on financial responsibility for continued service. Verizons reporting is not only misleading but also damaging, as it affects my creditworthiness and ability to obtain financial opportunities. The companys negligence in handling this matter raises concerns about their consumer protection practices.Requested Resolution:I demand the immediate removal of this inaccurate account from my credit report and a written confirmation of the deletion. If ******* fails to resolve this within 30 days, I will escalate my complaint to the ************************************ (****), the ************************ (***), and the ***************************************. I am also prepared to seek damages for harm caused.I expect a prompt response and resolution.Business Response
Date: 03/13/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on January 27, 2025 with a balance of $131.30 owing to Verizon. The balance is due and unpaid.
We will mark this account as disputed and refrain from any further communication attempts with the consumer per the consumers request. Please note, our office does not report accounts to the credit bureau for Verizon.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Customer Answer
Date: 03/13/2025
I have reviewed Diversified Adjustment Service, Inc.'s response and find it unsatisfactory. They fail to provide proper debt validation as required under the Fair Debt Collection Practices Act (*****) 15 U.S.C. 1692g(b). They have not proven the legal validity of this debt, including a contract with my signature or proof that I assumed financial responsibility.
The $131.30 balance is not a valid consumer debt but the result of improper billing by *******. Diversified acknowledges my dispute but refuses to take corrective action by removing the account from collections. Their failure to act demonstrates a lack of due diligence.
The claim that they do not report to credit bureaus does not absolve them of liability for attempting to collect an invalid debt. Their offer of a payment plan is inappropriate since no legal obligation exists.
I demand immediate closure of this collection account with written confirmation that it will no longer be pursued. They must formally acknowledge that no further collection efforts will be made and confirm that no negative reporting has or will be shared with credit bureaus, debt buyers, or collection agencies. If they insist the debt is valid, they must provide proof of an original signed contract and itemized billing records.
If these actions are not taken within 10 days, I will escalate the matter by filing formal complaints with the ************************************ (****), the ************************ (***), and the New York State ************************ for violations of consumer protection laws. I will also pursue legal remedies under the ***** for unfair collection practices.
Please provide an update on the next steps to resolve this matter properly.Business Response
Date: 03/14/2025
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. ********** values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on January 27, 2025 with a balance of $131.30 owing to Verizon. The balance is due and unpaid.
We will mark this account as disputed and refrain from any further communication attempts with the consumer per the consumers request. Please note, our office does not report accounts to the credit bureau for Verizon.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.
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