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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They have decided they're going to charge me an account that is completely fraudulent I don't know what this $5,000 bill is if they were told not to contact me again the original claim amount was only $3,000 so after I told them not to contact me the added another $2,000 they're claiming it's from ******** I do not owe ******** anything I want this removed from my credit report and them to stop contacting me permanently it is completely fraud
Business response
07/13/2024
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on April 29, 2024 with a balance of $5,070.46 owing to T-mobile. The last payment on the account to the creditor was October 23, 2023. The balance is due and unpaid. We will mark this account as disputed and refrain from any further communication attempts with the consumer per the consumers request.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
07/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Account number ******** I do not have correspondence (documents, emails) sent directly from ******** or Diversified Adjustment showing debt validation. I do not have a contract with Diversified Adjustment. Diversified Adjustment has continued to harass me on a weekly and sometimes daily basis from multiple phone numbers.Business response
07/12/2024
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on April 18, 2024 with a balance of $92.00 owing to T-mobile. The last payment on the account to the creditor was October 3, 2022. The balance is due and unpaid.
We will mark this account as disputed and refrain from any further communication attempts with the consumer per the consumers request.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I owed ******** $855.55 after losing my job and unable to pay. My debt was sold to Diversified Adjustments. I am now employed and able to make due on this debt, but unable to pay ******** directly the $855.55 in full at once as owed. Diversified offered a payment plan of an 8 month term at $107/month for 8 months to satisfy the account--which i accepte. I worked with *************************/******* to set up this plan(w/e his name his) and was promised an agreement in mail and email. When I had not received the agreement after a reasonable time I contacted Diversified and ***** answered again. He told me he would not be sending an agreement (essentially lied to in order to collect this debt), canceled my plan, and hung up on me. I've left 3 messages with the supervisor who has yet to return communications. I've called ******** and had Supervisor ***** 3-way the call and was witness to the rude and abrasive handling of the situation. Once again it was ***** who answered the call for Diversified. Tmobile supervisor ***** has escalated the situation as she witnessed me trying to make due on this debt but was met with unprofessional and illegal behavior. My payment plan was canceled without my say-so, likely resulting in negative remarks on my account. And ********************** refusing to provide the payment agreement plan is against the Fair Debt Collection Practices Act which states that I am to receive written copy of any payment receipt and plan.I recorded all calls with Diversified and Tmobile. The record will show that I agreed to pay this debt, provided payment method, and was met with hostility from Diversified when requesting a copy of the agreed upon plan. ***** canceled my payment plan when I realized he lied to me about sending the payment agreement.Business response
06/19/2024
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on April 2, 2024 with a balance of $855.85 owing to T-mobile. The last payment on the account to the creditor was December 9, 2023. The balance is due and unpaid.
We will mark this account as disputed and refrain from any further communication attempts with the consumer.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. However, our office does not provide payment arrangement letters to consumers and do not have any such letter in our office. We can provide a receipt to the consumer after each payment if the consumer so requests.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been paying on a debt. It automatically comes out of my account. I am not aware of anything else I owe. This company has called my family before the 2nd payment was even due. A call or email to me will suffice. Dont call my family again.Business response
06/19/2024
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have conducted a search of our records, and I am unable to locate any account in our office with the consumers name and matching address. The consumer did not provide an account number, social security number or date of birth (or any other useful information to aid in identifying an account in our office). The consumer may have us confused with another company. We encourage the consumer to call our office to aid in providing additional identifying information.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
06/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ********* I do not have a contract with DIVERSIFIED ADJUSTMENT. They did not provide me with the original contract as I requested.Business response
06/13/2024
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have conducted a search of our records, and I am unable to locate any account in our office with the consumers name and matching address. The consumer did not provide an account number, social security number or date of birth (or any other useful information to aid in identifying an account in our office). The consumer may have us confused with another company. We encourage the consumer to call our office to aid in providing additional identifying information.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
06/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ******** and do not have a contract with DIVERSIFIED ADJUSTMENT. They did not provide me with the original application like I asked.Business response
06/13/2024
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on January 24, 2024 with a balance of $436.54 owing to T-mobile. The last payment on the account to the creditor was July 10, 2022. The balance is due and unpaid.
We will mark this account as disputed as required by law. We welcome the opportunity to speak with the consumer to discuss payment options, including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
06/13/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Diversified Adjustment, I do not have a contract with Diversified Adjustment, they did not provide me with the original contract as I requested.Business response
06/13/2024
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on February 2, 2024 with a balance of $1,252.19 owing to T-mobile. The last payment on the account to the creditor was September 12, 2023. The balance is due and unpaid.
We will mark this account as disputed and we will obtain a copy of the itemized statement showing the balance due and send the verification to the consumer.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
06/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ********* I do not have a contract with DIVERSIFIED ADJUSTMENT, they did not provide me with the original contract as I requested.Customer response
06/12/2024
The burden of proof falls on the collection agency not the consumer (me). I am concerned that Diversified Adjustment Service is not complying with my legal requests. I am requesting that Diversified Adjustment Service provide evidence that they sent the required debt validation, which is my legal right. If they cannot provide this proof, I demand that this account be removed from my credit report in accordance with FCRA section 623.(a)(i). This is my final request before I file a formal complaint with the **** and FTC.Business response
06/14/2024
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on February 21, 2024 with a balance of $297.84 owing to T-mobile. The balance is due and unpaid.
We will mark this account as disputed and we will obtain a copy of the itemized statement showing the balance due and send the verification to the consumer.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
06/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
ORIGINAL VALIDATION LETTER I SENT TO THE BUSINESS.******************************* *********************************************************** DIVERSIFIED ADJUSTMENT SERVICE, INC.600 **** RAPIDS BLVD ********************* 05/22/24 Re: Account Number ********* Dear ********************** am writing this in response to your recent correspondence related to account number ********* I accept no responsibility for ownership of this debt; however, Im willing to compromise. I can offer a settlement amount in exchange for your written agreement to the following terms:* You agree to accept this payment as satisfying the debt in full (once you receive the agreed-upon amount).* You agree to not list this debt as a paid collection or settled account.* You agree to completely remove any and all references to this account from the credit reporting agencies (Equifax, TransUnion and Experian) that you have reported to and validated this account.I am willing to pay the Full balance owed / $128.00 as settlement for this debt in exchange for your agreement to the above terms within fifteen calendar days of receipt of payment. Understand that this is not a promise to pay. This is a restricted settlement offer and you must agree to the terms above in order for payment to be made.Should you accept, please send a signed agreement with the aforementioned terms from an authorized representative on your company letterhead. Once I receive this, I will pay $128.00 via cashiers check/money order/wire transfer.If I do not receive your response to this offer within fifteen calendar days, I will rescind this offer and it will no longer be valid.I look forward to resolving this matter quickly.Sincerely,******************************* *********************************** I am not liable for this debt with charter communications, I do not have a contract with Southwest Credit Systems,LP, they did not provide me with the original contract as i requested. Regards to complaint #********.Business response
06/10/2024
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on February 1, 2024 with a balance of $128.00 owing to T-mobile. The last payment on the account to the creditor was September 17, 2023. The balance is due and unpaid.
We will mark this account as disputed as required by law. We welcome the opportunity to speak with the consumer to discuss payment options, including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have never done any business with this company diverserfied, I have no contract with them so I am unaware how they are saying I owe them any monies. What the heck is this debt and what is it for.Business response
05/28/2024
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on February 16, 2024 with a balance of $591.18 owing to T-mobile. The last payment on the account to the creditor was July 7, 2022. The balance is due and unpaid.
We will mark this account as disputed and we will obtain a copy of the itemized statement showing the balance due and send the verification to the consumer.
We welcome the opportunity to speak with the consumer to discuss payment options,including a reasonable payment plan. In the event that the consumer has made payment on the account, please provide proof of payment to our office so that we may investigate and credit the account properly.
If you have any questions, please do not hesitate to contact me directly at ************.Customer response
05/29/2024
I am rejecting this response because:
The business has not provided a contract of me doing business with them. I am unaware of an account that you say I owe so reporting on my credit goes against Fair Credit Reporting Act (FCRA). Provide me with a written contract that I signed with your company showing where I owe any monies to you, validate debt or something or by law you have to remove this from my credit report!
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Customer Complaints Summary
243 total complaints in the last 3 years.
131 complaints closed in the last 12 months.