ComplaintsforDiversified Adjustment Service, Inc.

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Initial Complaint
10/11/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with SPRINT and do not have a contract with DIVERSIFIED ADJUSTMENTS. They did not provide me with original application like I asked.
Business response
10/11/2022
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on May 23, 2022 with a balance of $112.73 owing to Sprint. The last payment on the account to the creditor was September 24, 2021. The balance is due and unpaid.
We will mark this account as disputed and we will obtain a copy of the itemized statement showing the balance due and send the verification to the consumer.
We welcome the opportunity to speak with the consumer to further address any concerns the consumer may have. If you have any questions, please do not hesitate to contact me directly at ************.
Initial Complaint
09/13/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Good Afternoon,I apologize for reaching out this way as a complaint but Im struggling to communicate in a more appropriate way. My name is *************************. The phone number this company has been attempting to reach me at is: ************. The account number, and debt information, I do not have. I hope this message finds you well. I have received multiple calls from *****************. When I answer the phone, I am often on hold for too long. Unfortunately my work day does not allow me to wait too long for hold times. I have gotten to the point of speaking with a representative; however, they ask immediately for account information that I do not have, and proceed to hang up the phone. I have attempted to submit this form on their website, but it will not go through. To the company: I am understanding to your employees being overwhelmed with phone calls and hold being necessary. My situation makes this form of communication difficult. Please note that I work from 8-5 every weekday, and I do not have phone reception at my residence. I am unable to communicate via telephone and hope that we can arrange for email communication or arrange for a phone appointment? I hope that you can understand that I do not recognize your company or the phone number that has called me. I am not willing to provide personal information to unknown callers who do not disclose their information to me. I do not wish to involve myself in any scam caller. This is NOT a dispute of debt. I am assuming this could be in reference to some unpaid medical debt. I would love to be able to arrange a payment plan with your company if this is the case. I ask that you please confirm / provide proof of the debt you are trying to collect so that I can make arrangements and get this issue resolved as soon as possible. Thank you very much for your time. I ask thank you please respond to me via email at ************************** at your earliest convenience. Have a great day!
Business response
09/13/2022
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on August 10, 2022 with a balance of $264.19 owing to National Fuel.
Per your BBB complaint, we will no longer attempt to contact the consumer via telephone. Please note, we do not communicate via e-mail and therefore if the consumer desires to resolve this matter, the consumer is advised to call our office. In addition,we will obtain a copy of the itemized statement showing the balance due and send the verification to the consumer.
We welcome the opportunity to speak with the consumer to further address any concerns the consumer may have. If you have any questions, please do not hesitate to contact me directly at ************.
Customer response
09/23/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
09/06/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****. 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions In accordance with the Fair Debt Collection Practices Act. Debt collectors are not allowed to communicate with me under the 15 USC 1692C
Business response
09/06/2022
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on July 15, 2019 with a balance of $1,651.02 owing to MidAmerican Energy.
In the event that this account is being reported to the credit bureau, we will mark for deletion. Please allow sixty (60) days for the deletion to be reflected in the consumers credit report.
If you have any questions, please do not hesitate to contact me directly at ************.
Customer response
09/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as the account is deleted from all 3 credit bureaus.

Thanks,

*******
Initial Complaint
08/15/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Account: **** I am not liable for this debt with Sprint and do not have a contract with Diversified Adj **** They did not provide me with the original application like I asked.
Business response
08/15/2022
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on April 23, 2022 with a balance of $627.86 owing to Sprint. The last payment on the account to the creditor was September 3, 2021. The balance is due and unpaid.
We will **** this account as disputed and we will obtain a copy of the itemized statement showing the balance due and send the verification to the consumer.
We welcome the opportunity to speak with the consumer to further address any concerns the consumer may have. If you have any questions, please do not hesitate to contact me directly at ************.
Customer response
08/15/2022
I am rejecting this response because: Per my FCRA rights listed below:
15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies

(a)Duty of furnishers of information to provide accurate information
(1)Prohibition
(A)Reporting information with actual knowledge of errors
A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

(B)Reporting information after notice and confirmation of errors
A person shall not furnish information relating to a consumer to any consumer reporting agency if
(i)the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate; and
(ii)the information is, in fact, inaccurate.
The information you have listed on my credit report is not correct and therefore I request a deletion of the data. I will be filing a further complaint with the **** for violations of my rights.
Business response
08/16/2022
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on April 23, 2022 with a balance of $627.86 owing to Sprint. The last payment on the account to the creditor was September 3, 2021. The balance is due and unpaid.
Initial Complaint
08/02/2022
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am not liable for this debt with Sprint and do not have a contract with Diversified Adjustment Services. They do not provide me with the original application like I asked.
Business response
08/02/2022
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on September 1, 2021 with a balance of $1,049.02 owing to Sprint. The last payment on the account to the creditor was July 15, 2019. The balance is due and unpaid. On July 26, 2022, we mailed a copy of the debt verification to the consumer, showing the charges and balance owing.
We will **** this account as disputed and refrain from any further communication attempts with the consumer per the consumers request.
We welcome the opportunity to speak with the consumer to further address any concerns the consumer may have. If you have any questions, please do not hesitate to contact me directly at ************.
Customer response
08/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
07/27/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This agency has called me numerous times after I asked them to stop calling and harassing me. I have told them my health is not the best on multiple occasions. I do not need/welcome unsolicited calls from this business, especially when they have not validated this alleged debt. Their compulsive calls are causing me unneeded stress. These actions violate the ****** which states: FDCPA prohibits debt collectors from engaging in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt." In addition, I'd like to know what authority does; Diversified Adjustment Service has to collect on this alleged account and why they think harrassment is the best approach? Upon receipt of this letter, I would like them to stop all communication, or civil actions will follow. I have tried to request this verbally multiple times.
Business response
07/27/2022
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on February 24, 2022 with a balance of $872.12 owing to Sprint. The last payment on the account to the creditor was July 20, 2021. The balance is due and unpaid.
We will **** this account as disputed and refrain from any further communication attempts with the consumer per the consumers request.
We welcome the opportunity to speak with the consumer to further address any concerns the consumer may have. If you have any questions, please do not hesitate to contact me directly at ************.
Customer response
07/27/2022
I am rejecting this response because:

The information provided is inaccurate as another company took over Sprint in 2020. I want this alleged debt removed from my credit report. I am to assume this is the way the collection agency chose to provide validation of the alleged debt
Business response
07/28/2022
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on February 24, 2022 with a balance of $872.12 owing to Sprint. The last payment on the account to the creditor was July 20, 2021. The balance is due and unpaid.
Initial Complaint
07/11/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Diversified Adjustment placed a balance on my report that was initially unrecognized. The account was placed in dispute and the company reported that it was in dispute but explained charge origin was Sprint.Charge was then understood and accepted and was paid in full of 147$ in 2017. Account still shows as in dispute while additionally stating it was paid.Company was contacted on 7/8/2022 for further information. Company states that they do not have record of the account (23458382)This account is lingering in my credit report unnecessarily as they have not accurately updated the information to my credit report. Company has received their payment and company further reported that theyve received said payment. Company somehow even further states no record located.All of which only supports desired outcome of prompt removal from credit report.Thank you.Estee
Business response
07/21/2022
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on December 5, 2017 with a balance of $147.80 owing to Sprint. On March 9, 2018, the consumer made a settlement payment. Our office correctly marked the account as settled with the credit bureau as required by federal law.
As a courtesy to this customer, we will notify the credit bureau to delete the account.
If you have any questions, please do not hesitate to contact me directly at ************.
Initial Complaint
07/11/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went through a divorce, my ex wife was awarded the house per the courts. It was court order to remove my name from everything, in 2019 my name was removed from connexus energy but it was charged to me when it was supposed to be my ex wife now I have this in collections and it is not mine. I have told them that many times and still will not do anything about it. I should not have to pay for this when it was changed to my ex wife's account with only her name. This should not be in my name and removed from my credit report
Business response
07/11/2022
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on November 2, 2020 with a balance of $191.26 owing to Connexus Energy. The last payment on the account to the creditor was September 1, 2020. This debt relates to a service activation date of October 27, 2015 through August 31, 2020. The balance is due and unpaid.
We will **** this account as disputed and refrain from any further communication attempts with the consumer per the consumers request. If the consumer believes that a former spouse is responsible pursuant to a family court decree, the consumers recourse is with the family court and the former spouse. The account was opened in the consumers name, not any other third party, and the consumer never closed the account and therefore remains responsible for the charges.
We welcome the opportunity to speak with the consumer to further address any concerns the consumer may have. If you have any questions, please do not hesitate to contact me directly at ************.
Customer response
07/11/2022
I am rejecting this response because:

This was obviously an error for it to be closed to my name when in fact my ex wife was on the account as well and connecus closed the account to me when I was no longer living at the residence. I am not liable for a **** that was wrongfully closed to me when my ex changed the account to her name only. I should not have to pay for something that is not mine and it is damaging my credit when it should not have been closed in my name. I would consider paying a little bit for it just so it would be removed from my credit and show paid in full so I can move on from this company. Pretty pathetic that I even have to pay anything for someone else's mistake.
Business response
07/12/2022
The consumer opened this account in his name on October 27, 2015 and never contacted the creditor to cancel service or transfer service into his wife (or ex-wife's name). The consumer is responsible for service until said action occurs. If the consumer's ex wife used the service, the consumer has a claim against his ex wife, but that does not relieve the consumer of his obligation. We welcome the opportunity to reach a resolution and encourage the consumer to call our office to discuss the debt.
Initial Complaint
07/05/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I would like for the DIV ADJ **** to show proof of verification that I owe them $114 with ACCOUNT # ********. As of date, you have not provided me with a ****c for my review and my records. I am asking that you do this now. In addition, if you reported this alleged debt as a loss to the **** I request that you pull this account back from any collection agency you may have placed it with or from any debt buyer you may have sold this to. Please provide this within 30 days. Until this has been provided, I am requesting that any negative reporting to my credit by your company or any company trying to collect this debt be immediately stopped.
Business response
07/05/2022
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on September 25,2020 with a balance of $114.21 owing to the *************** Utility Department. The balance is due and unpaid.
We will **** this account as disputed and we will obtain a copy of the itemized statement showing the balance due and send the verification to the consumer.
We welcome the opportunity to speak with the consumer to further address any concerns the consumer may have. If you have any questions, please do not hesitate to contact me directly at ************.
Initial Complaint
05/24/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Need deletion from the Credit Report
Business response
05/24/2022
Dear Better Business Bureau:
Thank you for the inquiry regarding the above-referenced consumer. Our office values the feedback of the consumers we serve and hope to reach an amicable resolution with the consumer and your office.
I have reviewed our notes and the documentation provided by the consumer. The account was placed in our office for collection on September 25,2020 with a balance of $80.73 owing to the *************** Utility Department. On May 21, 2021, the consumer made full payment on the account and we have correctly reported the payment to the credit bureaus.
We welcome the opportunity to speak with the consumer to further address any concerns the consumer may have. If you have any questions, please do not hesitate to contact me directly at ************.

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