Reviews
This profile includes reviews for Walden University, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 34 Customer Reviews
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Review fromStar H
Date: 09/10/2025
1 starI am writing to formally raise concerns about my transfer credits, financial aid, and lack of adequate support from both the financial aid office and academic advising since enrolling in 2024.
When I transferred, only a few of my credits were accepted, forcing me to restart a graduate program. I believe my transfer credits were not thoroughly evaluated. Before enrolling, I asked about financial aid and was assured I had enough to cover my program. However, in September 2025, when I applied for a book advance, I learned that I had no remaining funds to cover tuition or books. This was never communicated in advance. Instead of meaningful guidance, I was advised to seek private and Grad PLUS loans.
My loan servicer later informed me about a Reaffirmation Agreement that could help restore aid. Despite multiple attempts to get assistance from the school, I have not received the required document or a clear explanation of the process. At the same time, my academic advisor has provided little direction in navigating these challenges, leaving me to manage complex issues on my own without the necessary institutional support. I now face an overdue balance, adding further hardship.
I respectfully request:
1. A review of my transfer credit evaluation.
2. Clear guidance on the Reaffirmation Agreement and my financial aid eligibility.
3. Greater academic advisor support to help resolve these ongoing issues.
4. A resolution plan for the overdue balance.
Walden University, LLC
Date: 09/11/2025
We have received the review that you submitted to the Better Business Bureau on September 10, 2025. At Walden University, we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s)may be discussed. Under the Family Educational Rights and Privacy Act, Walden is unable to provide specific account details in this response. Thank you.Review fromCaiden R
Date: 07/15/2025
2 starsMasters clinical mental health counseling student. Was loving the school and professors until one. I saw there was a way to petition grades given within 30 days and first emailed the professor to no avail. Saw the next step was to submit an online petition for grade review, but couldn’t find that anywhere. The professor refused to give me partial points on my skillsetters and even commented that some were good, but I didn’t hit every single mark. I was able to demonstrate the skills in the rubric (the main point), but didn’t use the wording she wanted, so I received a 0 (doesn’t say points are all or nothing anywhere). I have never failed an assignment and have now failed multiple from this professor. I went from 4.0 from all my other classes to now barely getting by in this one (yet it’s not done for a couple more weeks). I asked her to consider some partial points, but was told no. Earlier was docked points for commenting on 2 discussion posts instead of more, despite the instructions being to comment on 2. This school needs to look closer at the professors and make it easier to make complaints for unfair grading, especially for the amount of money and time already spent pursuing this degree.Walden University, LLC
Date: 07/17/2025
We have received the review that you submitted to the Better Business Bureau on July 15, 2025. At Walden University, we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s)may be discussed. Under the Family Educational Rights and Privacy Act, Walden is unable to provide specific account details in this response. Thank you.Review fromDaniela H
Date: 07/09/2025
1 starIt has been a horrible experience dealing with the financial aid. They withheld my federal loan and will not apply it to my account. Making me unable to register for my following classes. I have called multiple times with no resolution. They keep giving me disbursement dates, and the disbursement never happens. I’ve contacted them numerous times and every time I talk to them each and everyone said something different add one associate tell me that a manager would contact me by phone call within 48 hours to find out he documented as they’ll send me an email that no phone call was requested, even though it was requested. It has been a frustrating experience, and I would not recommend anybody enrolling in Walden University after this.Walden University, LLC
Date: 07/11/2025
We have received the review that you submitted to the Better Business Bureau on July 9, 2025. At Walden University, we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s)may be discussed. Under the Family Educational Rights and Privacy Act, Walden is unable to provide specific account details in this response. Thank you.Review fromMelanie W
Date: 05/11/2025
1 starBiased and mediocre Walden University that makes waste time and money to students, instead make a good experience that we deserve. As a PhD student woman of 50 years old, proud bilingual, never I felt miserable the way your faculty and staff did almost in the whole career. Why? Because you have absolutely no control of the biased and pompous staff working there. It is too expensive to suffer. Do not waste your skills in this place. Give your self a favor.Walden University, LLC
Date: 05/13/2025
We have received the review that you submitted to the Better Business Bureau on 5/11/25. At Walden University, we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act, Walden is unable to provide specific account details in this response. Thank you.Review fromLisa S
Date: 04/08/2025
1 starSAVE YOUR MONEY! I attended classes online in 2009 for my BS in Child Development. I always logged into my classes early and gave my introduction as soon as they were available. A class I had registered for in June 2009 somehow glitched when I signed in to give my introduction. I reviewed all my assignments and the syllabus then posted my introduction to show that I attended. I had checked into the class numerous times that week and there didn’t seem to be any discussions going on. The following week when I went to log in I was locked out and received a notice that I had dropped the class due to non participation! I tried to reach out to my academic advisor numerous times but only got a voicemail. I worked during the day so I did miss their call because I am unable to answer my phone while in my classroom. Then I received a bill in the mail from them for $1135. I petitioned this claim and brought it to the attention of anyone willing to listen. They denied my petition because Their records show that I didn’t log into the class! Total BS I was a straight A student and I’m sure their records show that as well as shows that I signed into each of my classes on the Sunday before the actual class started!. Because of that I can’t even get a transcript for the classes that I did complete and PAID FOR!
I saved all the communication emails! I WANT MY CLASS CREDITS!Walden University, LLC
Date: 04/09/2025
We have received the review that you submitted to the Better Business Bureau on 4/8/25. At Walden University, we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act, Walden is unable to provide specific account details in this response. Thank you.Review fromTamanique B
Date: 03/05/2025
1 starI started my doctorate in social work at Walden in 2018. Things were great in the beginning during the course work stage, but once I got to the capstone things were terrible. My initial chair was okay although her accent was hard to understand and she wouldn’t do video calls. She got my to the Proposal stage then left the university. The chair that replaced her was terrible and unhelpful. She changed her mind after every correction. I spent $100k trying to get this degree and never received it. When I decided to withdraw from the program I asked if I could at least get matriculated in the masters program in administration, and was told no although the course work was identical. I rate this school a 0 and wish I went somewhere else!Walden University, LLC
Date: 03/10/2025
We have received the review that you submitted to the Better Business Bureau on 3/5/25. At Walden University, we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act, Walden is unable to provide specific account details in this response. Thank you.Review fromJaime G
Date: 02/28/2025
1 starIf I could give Walden University zero stars, I would. I cannot explain enough how awful this school it. There is absolutely no teaching, guidance or help. The professors don't even know how to answer your questions because they probably don't even know what their class actually entails. I had to reach out to the director on numerous occasions because I could not get ahold of my professor for weeks. The exams are solely based off the book which is crap, very unorganized and useless. None of their NP practicum rules are straightforward but again, you can't get ahold of anyone about it. They do not care if you're held back a semester, even if it's a result of their mistake/wrong regulations - yes wrong, they told me some kind of crap about why one of my rotations wasn't approved but when I went to the SBON, they said they had no clue what my school is talking about. One professor flunked one of my assignments and when I asked her to explain what I did wrong, (after going to the director because it had been weeks and she hadn't responded yet), she said it was a "grading error" and fixed the grade to be 100%. Then the last assignment of the semester, she nearly flunked me on even though it was about my own study plan and how my skills improved throughout the semester. Truly a HORRIBLE experience and I DO NOT recommend.Walden University, LLC
Date: 03/04/2025
We have received the review that you submitted to the Better Business Bureau on 2/28/15. At Walden University, we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act, Walden is unable to provide specific account details in this response. Thank you.Review fromJames W
Date: 01/10/2025
1 starZero stars. I completed my Masters here but have had a totally different experience in their PhD program. Financial aid issues the first three semesters. In week 7 of 11 and still have not got my refund. Multiple calls a week just to be told someone will call me back, but they don't. Financial aid is manned in a call center hired by the university to read a script. Departments I need to talk to do not have phones or email addresses. Even reach out to the office of the president to no avail. Do not attend.
As I see Walden's responce is for us to contact student affairs. That is a pointless exercise as they will give you the same song and dance and not respond after an email or two.Walden University, LLC
Date: 01/12/2025
We have received the review you submitted to the Better Business Bureau on 1/10/24. At Walden University, we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act, Walden is unable to provide specific account details in this response. Thank you.Review fromLakeydra H
Date: 12/01/2024
1 starInitially, the school was good however they will not allow you to take a break when it comes to mental health. I had to take care of my father due to an issue with his health and withdrew from class Before it started and even provide documentation when he passed. They were not willing to help or listen to anything so now I can’t finish going to school due to them wanting payment for courses I never took. No empathy just pay ahead!Walden University, LLC
Date: 12/03/2024
We have received the review you submitted to the Better Business Bureau on 12/1/24. At Walden University, we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at ************************************************ where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act, Walden is unable to provide specific account details in this response. Thank you.Review fromNikitha M
Date: 10/01/2024
1 starI wish I can rate this university with zero stars. I started classes in January. I reached out to my enrollment counselor asking him to withdraw me from the classes. I’ve never did any course work or receive a grade. Months later I’m receiving a bill saying I owe 1335. I reached out to their financial office asking why am I being charge for a class I only spent shy of 10 days in. In response from their financial office “I have to withdraw from the classes in 7 days” I asked for a copy of their policy stating that. I did not receive anything back in black saying I must drop in 7 days to avoid charges,but an email stating my charges are being forwarded to collection.Walden University, LLC
Date: 10/02/2024
We have received the review you submitted to the Better Business Bureau on 10/1/24. At Walden University, we take the concerns and experiences of our students very seriously, and we regret that your experience did not meet your expectations. If you would like to discuss your concern(s) in greater detail, we are here to help you. Please contact Student Affairs at *******************************************************************************, where the specific details of your concern(s) may be discussed. Under the Family Educational Rights and Privacy Act, Walden is unable to provide specific account details in this response. Thank you.
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