Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thrivent life Insurance sent a bad check we could not cash it any were we tied to cash it at 6 places and got told no it could not be cashed and Thrivent would not direct deposit the money in our account saying its a third party when thats all we have in my name and thats the only banking system we have i bleave thrivent is a bunch of scammers and crooks to send a rubber check like that that could not be cashed

  Business Response

  Date: 08/01/2024

  Good afternoon,

   

  Thrivent Financial is in receipt of your notification of a complaint filed by a consumer named *************************.  We are unable to locate this client in our records using the information he provided in his complaint.  As he did not provide a contract number, customer identification number, or an e-mail address, we could only search by his name, address, and phone number, none of which produced any matches in our customer database. Therefore, we cannot review or respond to this matter without more specific information.

   

  Thank you.

   

  ***************************
  Compliance / Regulatory Coordinator
  Client Relations
  
  

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company stopped taking out the direct withdrawal for my 82 year old grandmother life insurance out of her account of $369.00 without her knowledge starting in April. In July she was contacted that her policy would be cancelled if she did not pay the back pay, which she did that day. 8 days later they took out the normal $369.00, while sending her a letter telling her that starting August 17th her rate will now be $440.00. On August 21st they took out $480.00. They have also lowered her payout amount by $9,000. This is putting my grandmother who is on fixed income in a very stressful and tight spot all without her understanding about why these changes are all happening when she has been with the company since ****. The rate of $369.00 was budgeted into her living situation and needs to stay the same.

  Business Response

  Date: 09/20/2023

  Hello, I have received this message and forwarded to member services to further investigate this issue. Someone will call or email ****** once we have looked into this matter further. Thank you.

  Business Response

  Date: 09/21/2023

  Re: Case ID ********
  
  Dear **********************,
  
  As a member of Thrivents Client Relations team, my responsibility is to investigate and resolve issues that have caused dissatisfaction for our clients.  We thank you for opportunity to provide a response to the Better Business Bureau regarding concerns related to *******************.
  
  In our review, the complainant appears to be the grandchild of the ***************. In review of ******************* account, we do not have legal authorization to provide information to this individual. If the complainant is ******************* legal representative such as power of attorney or guardian, we encourage them to submit the documentation to Thrivent for review via fax at **************.

  If *************** has any questions, concerns or needs further assistance with her account; we remain ready to assist and can be reached at **************.
  
  If there are additional questions or information the BBB requires,please dont hesitate to contact Client Relations directly.