ComplaintsforGeneral Mills, Inc

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ate the chocolate Chex cereal and the molasses made me very sick with insomnia for 2 nights. My jaw was not tired after eating it but my body was fatigued and all throughout the night.

  Business response

  07/15/2024

  In review of our records, it appears that our Consumer Care team is actively working to resolve your concern directly. Therefore, we will consider your concern registered with the BBB closed at this time.
  
  

  Customer response

  07/15/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  05/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 10 pack of stand n stuff taco shells. Expensive for what you get. One of the 10 were broken when opened and useless as a taco shell. While heating the shells as the instructions say, 4 of the 9 shells left split on the botton and also became useless.This is a poor excuse for a useful food product. Is this beyond the intelligence of General Mills to figure out how to package these items. Also figure out how they wont split when heated.

  Business response

  05/22/2024

  Thank you for reaching out regarding your concern. In review of our records, we see that you received correspondence from General Mills on May 20th with a resolution. If you have any further questions or concerns, please do not hesitate to contact General Mills Consumer Care directly.

  Customer response

  05/22/2024

   I am rejecting this response because: As of right now I have received an email saying I will get some sort of relief. Dont know what they are referring to but as of now I have gotten nothing from the broken taco shell company.
  
  
  

• Initial Complaint

  05/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying albeit unsuccessfully to collect on a $25 rebate from General Mills owed to me since 11/2023 . A case number was assigned# ******** to my rebate refund request. After repeated phone calls to your off shore call center over a period of many months I continued to get the "run around." I then sent a snail mail letter to CEO *************************** with a copy of the store receipt and the sales brochure from the local ALBERTSONS where I purchased the 10 cans of Progresso soup. I was finally advised by email on 04/16/2023 that the receipt that I submitted did not have the date and store name on the receipt. The receipt does have the store name and date on it and I still have the original receipt and ad from the grocery store.I realize this is only a dispute over $25. However I did purchase your product and submitted the rebate form in a timely manner which General Mills acknowledged receiving. If you will pardon the pun this whole situation has left a bad taste in my mouth.Please send me the $25 rebate owed to me. A check or prepaid **** card would work for me.*************************** ***************************************************************** *********************** ************

  Business response

  05/13/2024

  We appreciate your interest in the General Mills Home Appetit promotion. This promotion has officially ended. After careful consideration, it appears that the submission you provided is not valid according to our terms and conditions. The submitted receipt did not have a store name or purchase date on it. Unfortunately, all rebates are processed only with photos submitted online during entry. We understand that this may be disappointing, but we want to assure you that we reviewed all submissions thoroughly. Your case is now closed, no further responses will be provided. Thank you for your understanding.

  Customer response

  05/13/2024

   I am rejecting this response because: It was only in the past 30 days that I was provided with a reason by General Mills why my rebate request was denied. I still have a the original receipt and had previously mailed a copy of the receipt along with a letter of explanation to *************************** the *** of General Mills. I find it very difficult to understand how a reputable company like General Mills is being so difficult about a $25 rebate. This is not an example of "Minnesota Nice"

   ***************************;

  ***********************************

  ************

  ****************************;

  ******************
  
  

  
  

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a bad batch of Immaculate Baking Company (IBC) Organic Chocolate Chip cookies from Sprouts on or around 4/15/2024. I reached out to IBC to complain about the horrible smell and taste of the cookies and they said they would provide a credit adjustment. I provided them with all of the details they needed for the credit vouchers and to investigate what went wrong with these cookies in the first place. I have been buying these cookies for many years and never had any issues with quality, taste or smell until I purchased the last batch from Sprouts on 4/15/2024. Unfortunately, IBC will not respond to the recent emails I have been sending them regarding issuing the credit. Their last response to me was on or around 4/29/2024. I need to speak with someone in executive level customer service so I can get my credit and make sure my concerns have been escalated. There is something seriously wrong with several lots of cookies that were shipped to the ******* location in **********, **. There were two seperate lot numbers included in the packages I purchased and both lot numbers where in the same horrible condition. These will have to be trashed as they are not edible.

  Business response

  05/10/2024

  Thank you for bringing your concerns to our attention via the Better Business Bureau (BBB). Upon reviewing our records, it appears that your concern has been thoroughly investigated and resolved by our team. We are pleased to see that a resolution has been reached.

  Customer response

  05/10/2024

   I am rejecting this response because: The complaint has not been completely resolved. I was told a refund would be sent to my address in the form of a check. I have no idea if that check has been sent and do not have a final confirmation from GM.
  
  
  

  Business response

  05/13/2024

  Thank you for reaching out to us regarding your concerns, as documented in your Better Business Bureau complaint.
  
  Upon reviewing our records, it appears that our team has already taken steps to address your issue. You should have received an email from one of our Claim Specialists on Thursday, May 9th, confirming that an adjustment will be mailed out to the address on file.
  
  We kindly ask for your patience as it may take ***** business days for you to receive this adjustment. If for any reason you do not receive the adjustment within this timeframe or if you have any additional concerns, we encourage you to contact General Mills directly for further assistance.

• Initial Complaint

  01/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased box of cereal on January 12th at Dollar general store ********** ** by Cinnamon toast crunch there was nothing on it it was plain ***** cereal no cinnamon flavor whatsoever not the first time this has happened buying a dollar store either but first time I ever said anything about it I don't know whether it's because it came from the dollar store and not a regular grocery store well I know is it was terrible I should get a credit or something

  Business response

  01/16/2024

  Hello - 

  Well, that's no good! So sorry to hear about your experience with our cereal. I am not seeing any cases linked to your name, address, or phone/email, so we will contact you directly to gather some additional information. 

  Many thanks,

  *****

• Initial Complaint

  12/31/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I submitted my receipt for buy 10 get $25 progresso rebate. I submitted on time and its been over 6 weeks. I still have not received anything. I appreciate you help in this matter

  Business response

  01/03/2024

  Hello -

  Thank you for your patience, kindly note your Home Appetit submission has been verified as received. Due to the overwhelming response, please be assured that we are working as quickly as possible to get your rebate processed.

   

  Customer response

  01/03/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  12/18/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contacted general mills several times via email and there Face Book, They are ignoring me. I found plastic (many pieces) in a box of Reces Puffs, I sent all information UPC/Good by date, receipt from store where it was purchased as well as pictures of the foreign objects, (i also saved them .. the whole box) and now they are ignoring my requests for resolution. I almost choked to death the least they can do is respond/resolve.

  Business response

  12/30/2023

  Hello and Happy Holidays -

  Thanks for brining this to our attention as food safety is always our top concern. I am seeing responses to this consumer from our agents (in our system) and the case has moved to our claims team. A SASE was sent to the consumer on Dec. 21st requesting samples of the foreign material(s). Along with this SASE would direct contact information to a Claims Specialist. 
  

  Many thanks,

  **********;

• Initial Complaint

  12/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On October 8th, I submitted a rebate form that was $25 back when you buy 10 select General Mills products as part of a rebate promotion. I have a copy of my reciept from this promotion that I submitted. I am pretty certain I followed the rules of this promotion, and i have waited a while, in between the 4-6 week ***** I have not recieved my rebate. I would like to have someone check on this because I am a bit frustrated I never recieved my rebate

  Business response

  12/04/2023

  Hello **** - 

  So sorry to hear that you have not received your rebate. I am not seeing a case in our system with your name or contact information, so I am not certain if you had attempted to contact us directly. However, I would be more than happy to assist. I will have a team member follow up with you to gather any additional information to help resolve this.

  Many thanks,

  *****

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Furry mold in chocolate chip cookie dough Purchased to xl containers for a kids Christmas party from **** club and both were moldy

  Business response

  11/29/2023

  Thank you for reaching out to us, and we sincerely appreciate the opportunity to address your concerns. We apologize for any inconvenience you may have experienced.
  
  On Monday, November 27th, one of our dedicated agents sent an email seeking additional information to better understand and investigate your concerns. To expedite a resolution, we kindly request you to respond to that email at your earliest convenience.
  
  Your prompt response will enable us to thoroughly review the details of your situation and take the necessary steps to address any issues you may have encountered.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 9/9/23 we had an oven fire due to an unknown substance that came from the pizza. I even had a fire fighter look and acknowledged it was possibly some type of plastic. It was in the over on the rack as instructed and as we have done many many times prior. It was only in there for 7 minutes until we checked due to a hurendous odor and opened the door to see the fire and we had to get a fire extinguisher. The substance is hard as a rock and could not be removed. After I emailed General Mills / ********, they originally called, took fault, asked for supporting documents. About a week later a ************************* called back and asked again for supporting documents and any out of pocket expenses, in which I submitted. She then sent a letter dated 3 days after I submitted everything asking for the same information I had sent her and she acknowledged receiving. I waited another week and emailed for the status of the review. No response. I waited 2 days and emailed again...no response. I waited another couple of days and left a voice mail...no response. She was very quick on the day that she kepted asking for information but now, no response at all. It is now over 3 weeks and we are still having daily out of pocket expenses since our oven and overhead has been ruined. I even requested for an investigation and she said that was not going to happen. I suggested they investigate there product and substances used in them and it was dismissed as well.

  Business response

  10/03/2023

  We have received this consumer complaint and take your concerns very seriously. Your experience is important to us, and we want to assure you that we are committed to addressing your situation promptly and thoroughly.
  
  Our case managers are currently processing your claim and will diligently review all the information you have provided. We apologize for any inconvenience you have experienced so far and will take immediate steps to ensure a timely and appropriate resolution to your concerns.
  
  Please be assured that your feedback and your situation will be thoroughly investigated.
  
  We appreciate your patience and understanding as we work through this process. If you have any additional information or concerns you would like to share, please feel free to contact *******.
  
  Thank you for bringing this matter to our attention, and we look forward to reaching a resolution with you.

  Customer response

  10/06/2023

   I am rejecting this response because:

  I have sent multiple emails and left voice messages and no responses. Even a courtesy callback would have been appropriate. It is going on a month now from the incident and over 2 weeks without a response. This time lapse and lack of concern is is not acceptable due to the seriousness of the matter.
  

  
  

  Business response

  10/09/2023

  I want to express our sincere appreciation for reaching out to seek further clarification on your recent concerns. At General Mills, we prioritize food safety above all else, and we take your concerns very seriously.
  
  I understand that you are eager to resolve this matter, and I want to assure you that the review of any claim can be a comprehensive process that *** span several weeks. Often, our correspondences are sent via **** for your convenience.
  
  Upon reviewing your case, I can confirm that we have sent multiple emails to you between September 12th and September 19th. In addition to email communication, we have also sent letters to your address on September 21st and October 4th. If, for any reason, you have not received these communications, I kindly urge you to reach out to your designated claims specialist. They will assist you in ensuring that your account information is current and accurate, helping to facilitate effective communication going forward.
  
  Your satisfaction and peace of mind are of the utmost importance to us, and we are committed to addressing your concerns promptly and effectively.
  
  Thank you for your understanding and patience.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩