ComplaintsforGeneral Mills, Inc
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Complaint Details
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Initial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a box of Lucky Charms on 04/02/2022. On the morning of 04/06/2022, I had a large serving of the cereal, consuming about 3 cups. This was the only food I consumed that day. The early afternoon of 04/06 (around 3PM), I became very ill. Sickness started with vomiting, then diarrhea and a fever. I remained sick for 3 days, with a fever persistent for all 3 days. Between 04/06 - 04/07, I was unable to keep any food or liquids down. This lead to severe dehydration. I have never felt so sick in my entire life and believe Lucky Charms caused this illness.Business response
04/28/2022
Hello -
We take every consumer concern raised to us very seriously. We are thoroughly investigating this matter and fully cooperating with the *** as we do so. To date, we have not found any evidence of consumer illness tied to our products. However, we strongly believe it is our responsibility to investigate any concerns and have done so across our Lucky Charms manufacturing facilities.
With that said, we would like to document your experience by asking a few additional questions as I am not seeing that you have contacted General Mills directly, yet. The information youll provide will help with our ongoing investigation. I will have a member of our team reach out to you shortly to gather additional information.
Thank you -Initial Complaint
02/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We have been buying Progresso Tomato Basil soup for over a year. We have every day for lunch. We bought 12 cans about a week and half ago and every can is watered down and taste like basil water. No tomato flavor. I contacted General Mills twice through email and still have not gotten a response from them. I think it is terrible to charge consumers **** to **** a ************* it down this way.Business response
02/08/2022
Hello -
Our apologies for the delay in responses, however, I am seeing this complaint was filed on Feb. 3rd with a follow up email on the 4th. We are currently seeing higher than normal volume in our contact centers. With that said, I have forwarded the case to a senior member of our team to handle today.
Many thanks,Initial Complaint
10/15/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My family we have 4 kids we purchased 2 family size boxes of lucky charms to open them one by one to have the inside bag torn open with bugs in the cereal. Tried to **ntact the ** and calls are directed to ***** and spoke to 3 people whom **uld not speak English. Tried to locate ** actual no# and was not available. Times are hard and to lose 10$ for cereal is unacceptable. What has happened to this **untry i served.Business response
10/15/2021
Good morning -
We're sorry to hear this consumer had an experience like this. While we do not utilize a contact center in *****, we do have a Global Consumer Care team based in various parts of the world, including the **. I was able to find a phone contact from this consumer in our system and had a chance to listen to the call. When probing for additional details about the case and the consumer's mailing address, the consumer appears to become very angry with the agent and begins swearing at him using the **word over 20-times. The consumer later disconnects the call before the agent can resolve the case and gather the appropriate information. Granted, this agent did move at a slower pace than we typically would like to see and was not familiar with the consumer's location, the agent remained calm, professional and willing to assist.
As a resolve, a senior member of our team will be in contact with this consumer, today, to collect the appropriate information for the case and to replace the product.Customer response
10/23/2021
I am rejecting this response because:
I was contacted once while at work and had no time to talk on the phone and no one had contacted me since. I work til 430 pm . I just want the money back for 2 family size boxs of lucky charms. Gm will not be allowed in my or my families homes anymore and we tell everyone of this issue.
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Customer Complaints Summary
48 total complaints in the last 3 years.
25 complaints closed in the last 12 months.