Reviews

This profile includes reviews for Tactile Medical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tactile Medical

  3701 Wayzata Blvd, Suite 300 Minneapolis, MN 55416

  
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  Tactile Medical

  3700 Wayzata Blvd. Minneapolis, MN 55416

  

Review Details

• Review fromPatricia M

  Date: 04/03/2025

  1 star
  The finance department of this company is totally unprofessional & proves to be somewhat incompetent when it comes to processing claims in a timely manner. My estimated cost of $666 ballooned to over $2,000 due to their inability to process paperwork that I was assured would be filed quickly & that I would not incur any further costs other than that estimate provided. They did not file re-authorizations, or a second pre- authorization for my equipment. They dropped the ball & blamed the insurance carrier AND my medical provider! They fail to communicate when concerns are being forwarded regarding the poor customer service being provided. They refused to rescind their claim to the insurance carrier, & to resend with the correct date of service which was requested by the insurance company!!! They have poor customer service, bad communication skills, & terrible processing delays of claims! They added 18 months of stress to my life & I finally gave up & will be returning the equipment, so that they can “dispose of it”. Terrible company to deal with on the billing/clerical end. Their clinical staff are great, but they have a serious problem within their management team.

• Review fromJudith G

  Date: 09/23/2024

  1 star
  At 84 years of age, I don't need what Tactile Medical is putting me through. One star is one to many. In Oct. 2023 a salesman told me he would order one leg pump for me for $60. I had some swelling in one leg and felt I could afford the $60, which would be billed when it arrived. It didn't arrive until July 3rd of 2024. When it finally arrived, I didn't recognize the name and my husband opened the box to see what it was and who sent it. It was nearly a year later, the swelling had gone down in my leg and the company had sent me two pumps for $211.71. instead of the one I ordered for $60. They were huge and I didn't even bother to try one on. My husband flipped a switch to see if it even worked, out of curiosity. It was put back in the box exactly as packed. We called the day that it arrived, and told them it was not one pump like I had ordered, it took so long, my swelling was no longer a problem, and we were sending it back. The company said to wait until they called me to see if I could return it. I waited and waited again, and when no one called back, I sent it back to Tactile on Aug. 13, and paid the shipping of $17.25. I have been billed and threatened to have a Bill Collector, show up at my door. I have a stellar back ground and commit to leading a Godly life and this company has been very upsetting.

• Review fromAleyah S

  Date: 08/22/2024

  1 star
  I have been waiting for my pump since November and have been getting the run around for months. I have called the office no less than 5 times to update my insurance, and every time they have me down as self pay. Had I been self pay, I should have received my pump as well as a bill, but neither came. They told me I would have my pump at the beginning of July, and it is now the end of August with no update. Keep in mind that I have been contacting them since November. It is almost a year of going back and forth for a pump that I still do not have.

• Review fromSusan M

  Date: 08/16/2024

  1 star
  The billing department is a joke. I have received 2 bills in one month multiple times with different amounts I owed. And the monthly amount owed would constantly change. The sales representative I had is useless. I had also contacted them telling the I had use the pumps approximately 4 times since I had gotten them within 2 month period and it opened my wound. I explained using the leg pump had opened my wound so bad and I had spent from Nov 2023 to May 2024 going to the wound dr to get it healed. Also, that I was told by my wound dr that I would not be able to use them. I had spoken with many people at Tactile about I had used it 4 times and they could care less. Please don't waste your time or money with them. I am out over $1300.00 for something that I am unable to use.

• Review fromMichele M

  Date: 06/09/2024

  1 star
  This is the worst medical supply company I have ever worked with and I would give 0 stars if I was able. I was given a meaningless quote for the equipment given to me in a signed contract, which they did not honor and changed me over 3.5 times as much as was stated in the quote (i.e., I was quoted that the price would be $620.44 which I agreed to pay, whereas they actually changed me $2,208.23 which I did not agree to pay). I asked to return the machine, but I was originally told it was outside of the period when the device could be returned. After over a year of going back and forth with Tactile, they asked me to return the device so that they could rebill me in a different calendar year (i.e., a year when I have had surgery and have met my deductible, even though I have used the pump for well over a year). I contacted my insurance company to ask how to get a new pump (assuming I was going to return this one to Tactile Medical) but was advised this was insurance fraud, and I would not be eligible for a replacement. I have no choice but to pay the inflated price OR forgo this medical therapy for my condition (I am not considering insurance fraud to be an acceptable option and do NOT agree to participate in this option). If you have any other options, use an alternate company with reputable billing practices.

• Review fromDennis J

  Date: 05/16/2024

  1 star
  This company treats patients terribly. It took weeks to get a hold of them.And when I did .They give me the run around. To send it back to them.Because it did not fit .And after I send it back.they sent me a bill for $145.13.unbelievable.I do not believe I have to pay this bill.because I sent it back.to them.

• Review fromJustin D

  Date: 04/02/2024

  1 star
  This company treats patients terribly. There is no customer service. They bill insurance or charge the patient for these overpriced devices and the. Fail to replace broken or faulty equipment. Very poor ethics at tactile medical

• Review fromjohn a

  Date: 03/25/2024

  1 star
  My wife had the Lymphedema machine and garments for 5 years. The machine started having problems and the 2nd garments were worn out. She ordered and received a new machine and garments. They changed the design and made it uni-sex. The garments do not fit well, she cannot put it on by herself. In the interest of saving money, they produced a single product for men and women which does not fit well. The results she received from the old garment were much better than the new style. I would do research for other garments and makers before ordering this. I tried several times to pay off the balance. Customer service is terrible. I was finally able to connect and pay the bill.

• Review fromCasey N

  Date: 02/27/2024

  1 star
  Wish I would have read the reviews before I agreed to this unit. Customer service is AWFUL…I was told my insurance would cover the cost in full by my representative then I later get a bill for nearly $2,000! Had to call so many times to try to get answers. They are not truthful about costs at all until after you can no longer return. I am a breast cancer survivor with lymphedema and this machine DOES NOT WORK. Please do not waste your money on it and get scammed by these people. I will certainly try to warn everyone I know.

• Review fromKathryn A

  Date: 02/25/2024

  1 star
  Beware they do not care all they want is money i had the flex machine i used every day and it help. My machine stopworking they sent me another power cord did not help they want me to pay 4500.00 for a replacement machine. The warranty expire after 2 years im not eligable for another pump until May 2024.