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Business Profile

Housewares

M & E Sales, LLP
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought the *** wellness machine at the state fair in September of 2023. In the past month or two the motor has burnt out. I was in touch with customer service and was told let me look into and Ill get back to you but a few weeks later I still havent heard anything. Ive called several times, left messages and also texted the sales representative and Im not getting any responses. We spent $3500 on a machine that we may have used for ******************************************************** communication and a machine that isnt working.

    Business Response

    Date: 02/29/2024

    Hi! Please call us at ************ and we can help you! Not sure who you have been calling! Thanks

    Business Response

    Date: 02/29/2024

    Hi! Please call us at ************ and we can help you! Not sure who you have been calling! Thanks

    Business Response

    Date: 02/29/2024

    Hi! Please call us at ************ and we can help you! Not sure who you have been calling! Thanks

    Business Response

    Date: 02/29/2024

    Hi! Please call us at ************ and we can help you! Not sure who you have been calling! Thanks

  • Initial Complaint

    Date:02/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    06-11-2021 we purchased a health smart walk in bathtub from M&E sales in *********** **. For $1500.00 and were told by ***** that the door seal had a lifetime guarantee and the jet pump had a 1 year gurantee. We installed the tub in our bath room in June of 2021. Parts were supposed to be availible. In late January the tub started to leak at the bottom of the door. Called m&e sales and talked to *****. He said the seal was part of the door and came as one unit. I said we should try and replace the door hindges first because the top hinge had wear in it. We would pay for the hindges , but the door assy. And seal was under warrantee. He said he would call me back with parts cost and availibity. He never called me back and we can't use the tub because it leaks. I have called him several times and also e-mailed him several times. Also called his office manager 2 times. She has also e-mailed him 2 times. No results. Since then the drain broke also. Need parts so we can repair the tub and use it.

    Business Response

    Date: 02/24/2023

    The replacement door gasket for your tub arrived today, we will be shipping it today to you. Thanks

    Customer Answer

    Date: 03/20/2023

     I am rejecting this response because: , I didn't receive any parts from M&E sales for my tub. Please respond. Thanks ****

    Please ship to;

    ***********************

    ************

    ******** ** 55396

     

    Business Response

    Date: 03/22/2023

    Shipping today! usps.com - 9405536106051489513452

    Customer Answer

    Date: 03/23/2023

     I am rejecting this response because:

    Received a package from M&E  sales this morning. 3-23-2023. Their was a new door seal and a drain assy. In the package. I was pro finely by ***** the whole door and seal were one unit. Didn't receive the door and seal, just the seal. If the seal can be replaced without the door I need instructions on how to do this. Still need 2 new door hindges.please advise.****

    Customer Answer

    Date: 03/23/2023

     I am rejecting this response because:

    Consumer
    Most Recent Message
    Date Sent: 3/23/2023 4:51:43 PM
     I am rejecting this response because:
    Received a package from M&E  sales this morning. 3-23-2023. Their was a new door seal and a drain assy. In the package. I was pro finely by ***** the whole door and seal were one unit. Didn't receive the door and seal, just the seal. If the seal can be replaced without the door I need instructions on how to do this. Still need 2 new door hindges.please advise.****

    Customer Answer

    Date: 03/23/2023

     I am rejecting this response because:ate Sent: 3/23/2023 4:51:43 PM
    Received a package from M&E  sales this morning. 3-23-2023. Their was a new door seal and a drain assy. In the package. I was pro finely by ***** the whole door and seal were one unit. Didn't receive the door and seal, just the seal. If the seal can be replaced without the door I need instructions on how to do this. Still need 2 new door hindges.please advise.****


    Business Response

    Date: 04/07/2023

    Hi, you only need to replace the door seal.  Peel/cut off the old door seal, leaving a clean surface.  Apply the new door seal with caulk, let the caulk dry, apply caulk to any other areas necessary. 

    Customer Answer

    Date: 04/07/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We will have to see if we receive the parts they say they shipped on April 7 2023 . also if they are the right parts. I will let you know. ****

  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday, June 16th 2022, I plugged my Raptor ************** in to change as I had done countless times over the years I've owned it. Less than 3 hours later my wife and I were awoken by our fire alarm system. The house was full of smoke and the motor of the scooter started fire,The house was uninhabitable and needed to be professionally cleaned as there is a layer of soot on everything. There is also unsalvageable damage to the carpet and interior of home. I have been in contact with the company via email and requesting full reimbursed for the scooter as well as compensation for the carpet replacement and necessary cleaning. Estimates were provided and they have not returned my correspondence in months.

    Business Response

    Date: 01/18/2023

    Hi, 

    We've been trying to reach you by phone, can you please return our calls?

    Thanks

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