Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job application system is broken!Uploading resume results in typo filled mess! -Half of the i's were removed from the sentences as well as several l's.- Incorrect dates added - Incorrect employer info added - bullets removed Page refreshed itself without my doing anything and reset ALL my progress!Page also logged me out without any warning that I was logged out, forcing me to redo all of my progress.This is unacceptable for a professional company to have such a terrible application system.

  Business Response

  Date: 04/07/2025

  Dayforce is a Payroll and ************************ software company which offers software and services to help employers manage their employee workforces.

  As a part of that business, Dayforce offers customers recruiting software where they can post jobs for candidates to apply to. We assume that complainant is a candidate who was applying to a job posted by a Dayforce customer through the ******************** Recruiting functionality. 

  We are sorry complainant experienced issues while uploading their resume into the Dayforce Recruiting system. We are not aware of any defects that may have caused this issue. We recommend that complainant please check for potential external causes such as user network/data latency causing the upload of information to become corrupt or incompatible formatting or fonts on the resume. 

  If they continue to experience technical issues, we would ask that they please notify the company that posted the job requisition on Dayforce Recruiting so that they may work directly with Dayforce to investigate further. 

  We appreciate their patience and respectfully ask that this complaint be closed. 

  Customer Answer

  Date: 04/07/2025

   I am rejecting this response because:
  
  They are denying any issues with their system. This has nothing to do with the company that hired them to handle the application process- this is THEIR system which cannot handle PDFs properly, and THEIR application process which doesn't save progress. 

  This is entirely on them to fix. I have told them the issues that I had with the system and what needs to be done.

• Initial Complaint

  Date:01/27/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are holding funds and will not release my money back in to my account after I called and talk to several agents about the funds should of never been toiling out of my account

  Business Response

  Date: 01/27/2025

  We have reviewed the complaint filed on January 27, 2025. Based on the investigation performed, the issue should be pursued with our **** provider, *************. We will defer and escalate this matter for their assistance as they have access and visibility to this account.
  
  ********************, please reassign this complaint to our **** provider, *************.

• Initial Complaint

  Date:09/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was wrongly suspended due to suspicious activity on 9/20/24 and my funds were withheld for 3 days. I completed the fraud department Monday morning 9/23/24 to have my account restored only to find out that not only did they restore it but they closed my account as well. I then made a new one but my money didnt transfer and after I talked with 20 different agents no one can tell me where my money is and how to get it transferred from the old account to the new one.

  Business Response

  Date: 09/24/2024

  We have been contacted personally by this consumer and are actively working to resolve the issue. We will continue to work with her until we come to a satisfactory resolution; we are in active communication with the consumer.

  Customer Answer

  Date: 09/24/2024

   I am rejecting this response because:
  I have been told by multiple agents that my account has been closed for no apparent reason whatsoever and now Im being told I cant access my funds after being told I could?? Now I have to wait until 30 days to receive a check? Thats unacceptable.

  
  

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dayforce wallet permanently locked me out of my account without telling me. dayforce sent my paycheck to dayforce wallet knowing the account was permanently locked. I asked about unlinking dayforce wallet from my account and was told it would take 7 days. I cant get this weeks paycheck, so itll be another 2 weeks before i have a paycheck deposited into my other bank. I have bills to pay,

  Business Response

  Date: 07/30/2024

  Dayforce has investigated the complaint filed by the consumer on July 26, 2024. We can confirm the consumer's Dayforce account was frozen. This is because the accompanying bank account with *************** our SaaS provider, was locked due to suspicion of fraud. Our policy is to lock a user's ******************** account as well when we find similar indicia of fraud. The account will be unlocked and available to the consumer after we conclude our investigation of the incident.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dayforce is NOT properly updating my available Dailypay and just reads scripted lines to justify why their systems are not updating properly. I keep getting told condescendingly to contact my payroll about my issues when Payroll has contacted Dayforce to tell them their information is not reflecting correctly and they STILL are not doing anything to correct their systems. Just not I called AGAIN and the agent told me he saw there was a system issue with Dayforce and to contact my payroll for adjustment. Why would I contact my payroll for something you just said was an issue with YOUR system? I call EVERYDAY to fix the issues and nothing is being resolved. Their information is INCORRECT. Everyday my available pay goes DOWN when I work everyday except the weekends so it should be going UP! Why would that be a payroll issue when that is a Dayforce issue they need to fix instead of reading me scripted lines?

  Business Response

  Date: 07/10/2024

  Hello,

  Dayforce has reviewed this complaint and investigated the consumer's issues. Dayforce was unaware of any issues with its services, so it reached out to the consumer's employer. It appears that at the time the consumer accessed Dayforce Wallet, he was seeing $0 for available pay because he was a new hire and their Payroll or HR Admin was likely making some kind of work/tax/payroll change. Thus, ****** was not able to calculate available net pay at that particular moment that the consumer logged in. Unfortunately, neither the Employer nor Dayforce Wallet would know that the employee was seeing $0 if they are logging in at that exact moment when they are making HR/PR changes, and the employer doesnt know/realize that a calculate/recalculate should really be done often to assist Wallets constant calculations.  

  The issue has been resolved from the Employer's side, so we are hopeful the consumer will enjoy Dayforce Wallet going forward.

   

  Customer Answer

  Date: 07/10/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Customer Answer

  Date: 07/10/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Customer Answer

  Date: 07/10/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13th 2024 I paid for **** phone service at First Response Phone Repair. It was a transaction for $65. I accidentally paid for another plan on the same phone because I received a text message from **** on December 13th saying I was eligible for a cheaper plan. The transaction was posted on December 14th for $32.25. I didnt realize that I was signing up to pay at that moment. I thought it would activate next month. So I tried to get my money back for the $65 dollar plan, (it was actually $50, $15 was for the Sim Card) and First Response Phone Repair said they couldnt get it back. Even though it was them on my bank statement. They said I have to call ****. **** couldnt find my account and they said go back to First Response. You see the problem? So since neither party can help me I called Dayforce, Greendot, whatever the scam company is and I tried to dispute the charge since thats what both **** and First Response Phone Repair said to do. I tried calling for over 2 weeks and everyone said that they couldnt dispute the charge. For no reason at all. One random time I called the man speaking said I can recieve a refund. He didnt say anything about a Dispute Charge. All he said is that I would be receiving a refund. On my statement it says dispute provisional credit for $65 on January 19th. I didnt think anything of it because I wasnt told what kind of refund it was. A couple of months later on April 11th I got a Dispute Provisinal Credit Reversal for $65. They stole my money even though I had a valid reason and was TOLD to get my money back since I paid for a service I didnt recieve. Im not sure what kind of company these people are running but this company stole my money with no valid reason. NOBODY SHOULD USE THIS COMPANY for their personal life or job because you should be able to recieve my money back when both parties said its okay for me to recieve the refund from my bank. Now the bank has my hard earned money with no reason. THIEVES!!!!

  Business Response

  Date: 06/28/2024

  We have reviewed this complaint. Unfortunately, the customer validly paid for services from the vendor. Any mistake or misunderstanding with AT&T must be taken up with AT&T. We understand the frustration of the situation, however, AT&T is the entity that was paid two different times for the same service. Neither Dayforce nor GreenDot is in possession of these funds; AT&T is. There is nothing that Dayforce or GreenDot can do as the customer willingly paid for the services from AT&T. There is no claim of fraud or identity theft; just that AT&T misrepresented their services, charges, and/or billing at the time the payment was made. 

  The provisional credit was applied to your account while an investigation was performed. Again, as the customer authorized both charges and they were confirmed to be valid, the provisional credit had to be reversed. 

  Customer Answer

  Date: 06/28/2024

   I am rejecting this response because:

   I was told I was receiving a refund from your company. Not a provisional credit. If you didnt want to issue a refund then why say that over the phone? Its not right when both parties AT&T and First Response Phone Repair both said talk to your bank about getting a refund, then you issue the refund over a recorded line, and then take my hard earned money back FOR NO REASON. Thats why I said BEWARE OF USING ANY PERSONAL OR IMPORTANT TRANSACTIONS WITH THIS COMPANY!! No need to resolve, the only resolution is NOT using this card company for your main transactions which is mainly everything. So just dont use it because the workers dont know what they are doing. Ill just report this because I wasnt provided the service I paid for so I deserve the refund. You literally stole my money for no reason. THIEVES. 

  Business Response

  Date: 07/01/2024

  We have reviewed your correspondence. Again, neither Dayforce nor GreenDot are in possession of the funds at the root of the issue - AT&T is in possession of the funds. There is nothing for Dayforce to refund. Our policy is to apply a provisional credit while an investigation is pending, and that investigation confirmed both charges were valid charges. It is unfortunate that neither businesses involved in the receipt of funds was willing to resolve this matter and provide you with a refund. We are happy to provide records of transactions if it is helpful in pursuing this claim with the recipient of the funds.

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/12/24 I had a deposit made to Dayforce,this deposit was from an employer. It was a direct deposit. I didn't know that dayforce had updated my account and close the account the direct deposit was deposited to. They didn't return to deposit to the sender. They told me for 2 month the paper check was in the mail. Today when I contacted Dayforce they said they have no Record of the deposit, The Man hung up on me.

  Business Response

  Date: 05/08/2024

  We have reviewed the complaint filed on May 7th, 2024. Based on the investigation performed, the issue should be pursued with our **** provider, ************** We will defer and escalate this matter for their assistance as they have access and visibility to this account.

  Dayforce will note that consumers received numerous communications regarding the closure of accounts with our prior banking partner as they were moved to GreenDot. Consumers were given ample time to create a new account, deactivate direct deposit, and prepare for the transition. Even after the transition, accounts remained open and the consumers who had not initiated a transfer were contacted and notified that all direct deposits to old accounts should be ceased immediately, and the consequences of failure to do so (as in this case, a delay), were highlighted.
  

  BBB, please reassign this complaint to our **** provider, ************** for further response.

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to make a pursues at the dollar *********/23/24 of 1.25 + tax I hit the cash back button for $50.00 dollars I had funds on my card my transaction was declined but ***** had been taken off my card the merchant went thru there tills and didn't have my money and there was nothing they could do about it I called Dayforce they said the transaction had been complete and there was nothing they could do about it I would need to file a dispute Claim this happened to me twice once on the 3/23/24 an again the same thing happened 3/24/24 for $43.67 at the dollar tree the tills were checked they didn't have my money but the funds were still missing from my card I call support once again and I got the same results with no outcome and I'm still out $95.06 times are hard as it is I work very hard for my money for it just to disappear something needs to be done ***** of people have been thru the same thing with this company and its unacceptable!

  Business Response

  Date: 03/26/2024

  We have reviewed the complaint filed on March 26. Based on the investigation performed, the issue should be pursued with our **** provider, ************** We will defer and escalate this matter for their assistance as they have access and visibility to this account. We will note that customers can obtain cash using their Wallet card a many approved ATMs around the country. Furthermore, we are unaware of thousands of similar issues and have full faith that GreenDot can and will resolve this singular instance of this issue.
  
  BBB, please reassign this complaint to our **** provider, **************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Kroger ( a grocery store ) and my transaction immediately got declined even though I had the money. Well dayforce wallet took the money and ****** never received it somehow, so instead of having anyone helpful I have rude a** Indian speaking people telling me one minute it is in dispute the next minute it isnt, they will not connect you to any supervisor I only tried 4 times. This is the most thieving unprofessional company Ive ever dealt with and I want my money back

  Business Response

  Date: 02/13/2024

  We have reviewed ******************** complaint. Based on the investigation performed, the referenced issue should be pursued with our **** provider, *************** **** We have deferred and escalated for their assistance and resolution since they have access to and visibility into this issue. BBB, please assign the complaint to our **** provider, ***************

• Initial Complaint

  Date:12/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ceridian is the payroll company for ***********. Ceridian is responsible for withholding and filing ***********'s quarterly taxes. I notified Ceridian, via their case support process, on Monday, December 11, 2023 that our ****** UI quarterly wages were not reported for 2023 Qtr 2 (April through June 2023). I called Ceridian on Thursday, December 14, 2023 since the issue has not been resolved. I was informed someone would reach out to me within the first 4 hours of business on Friday, December 15. As of filing this complaint, no one has reached out to me to resolve / submit our required HI wages. The lack of reporting may interfere with ***********'s funding / contracting with the State of HI.

  Business Response

  Date: 01/24/2024

  Ceridian was able to effectively resolve this issue directly with the client immediately upon the opening on this Complaint in December 2023. 

  Customer Answer

  Date: 01/24/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me although the resolution took way too long to complete by Ceridian.