30 Customer Reviews
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Review from Jim P
1 star04/12/2024
I signed up for a years subscription for Mon-Sunday delivery. I received no paper. I called several times and was told it would be fixed. When I asked to speak to a supervisor I was told that was not an option and abruptly hung up on! I called and spoke to another customer service rep to complain not only about my service but now the woman who hung up on me. I then discovered I was not only hung up on but she canceled my subscription! I never asked for this. I just wanted my paper! I was told someone would call me back. Obviously that did not happen! I wish I would have read the reviews. Don't sell something you can't produce! Sounds like fraud to me!!! I hope I get my money back without issue. I'm not even interested in receiving anymore! Absolutely horrible!!!!
Star Tribune Media Company, LLC Response
04/23/2024
Our apologies for the missed start of your 7-day Star Tribune subscription on April 9th. We understand that your service did start on April 15th, with credit applied for the missed first week of service. We are happy to have you as a subscriber!Review from Lori W
1 star01/26/2024
My 93 year old mother, who loves alone, has requested that her paper be delivered to her garage door so she can open the door and grab it. This is not being done. We have contacted The Star Tribute numerous times both by email and contacting an actual person. Our request have been unfulfilled. Yesterday, my mother fell when going out to retrieve the paper. This is what we were trying to prevent. We need to respect the care and needs of people. Not everyone what's to read their news on line.Star Tribune Media Company, LLC Response
02/02/2024
We are sorry to learn of your mother's fall. Although we cannot guarantee that all delivery placement requests are met, our carriers do their best to accommodate to the extent possible.Customer Response
02/05/2024
I do not believe the carrier is trying. It's as easy as pulling into her driveway and tossing it near the doorReview from Mandy C
1 star01/10/2024
If I could give lower I would. Started free trial for digital news, cancelled before free trial was done, was still charged $49.95. Called to complain the day of the charge. They said it would be refunded and would not go past “pending”. It is 3 days later and am disputing through the bank and have to get a whole new debit card. Terrible service.Star Tribune Media Company, LLC Response
02/02/2024
Our apologies for the frustration. We refunded the amount you were charged once you decided to cancel this trial subscription.Review from Marlys T
1 star12/08/2023
A 50+ year subscriber. Paying for home not curb delivery. Previous carrier always got the paper to garage door. This new one leaves it at the curb. We have down sloping driveway that can be icy or filled with plowrow - very unsafe for older adults. This person has permission to go up the driveway to get paper to house. Called customer service AGAIN (at least once a week) with no results. Told rep he had 2 chances to improve. This morning at curb. May not do weekends, so if at curb on monday, i am canceling our subscription that day. Really good way to keep readership Star Tribune.Star Tribune Media Company, LLC Response
01/08/2024
Thank you for your loyal readership over the years! Our carriers make every effort to respond to customers' placement requests while still completing their routes in a timely fashion. Due to current employment market realities, we have fewer people delivering longer routes than ever before - often necessitating a throw and go approach to meet delivery deadlines. These changes in print home delivery are being experienced by all newspapers throughout the nation. I have asked our distributor serving your neighborhood to do all that is possible to accommodate your delivery preference to the garage door. I have also added 1 week of free service to your account we do appreciate your readership.Review from Lexi R
1 star10/30/2023
My Grandpa has been receiving the paper for years, as of the last 5+ years he is disabled. Since February 2023 he cannot get a consistent door step delivery even though he has said multiple times that he is disabled and needs the paper delivered to the door. He attempted to call today to report the paper was at the end of the driveway again and his phone number is blocked from contacting StarTribune.Star Tribune Media Company, LLC Response
11/13/2023
We ask our independent agents and their news carriers to honor delivery location requests to the extent possible. Most carriers do a terrific job in this regard. Due to changes in print readership over the years, we have fewer carriers delivering longer routes than ever before. Although we cannot assure that all delivery placement requests can be met, we do our best to accommodate.Review from Gu K
1 star09/30/2023
worst delivery service i have ever seen not getting the paper or around lunch timeStar Tribune Media Company, LLC Response
10/16/2023
We are sorry to learn that your paper has been delivered late to your home. It is our understanding that your regular carrier has returned after a brief absence. Our delivery agent expects prompt delivery to resume. Our apologies.Review from Jennifer R
1 star07/19/2023
The StarTribune has not been delivering the paper due to construction even though we have explained to just go to the back of the building. You can’t speak to a manager. No one ever calls back or emails back. Worst customer service!!! If I could give 0 stars I would!Star Tribune Media Company, LLC Response
07/22/2023
Seasonal road construction can hamper our ability to deliver! Although no missed deliveries are noted on your account, we have made your delivery agent aware of this problem. We regret the inconvenience to you and have credited your account accordingly.Review from Richard J
1 star06/21/2023
Who’s bright idea is it to have a half page on the cover of the variety section ever try holding thatStar Tribune Media Company, LLC Response
06/27/2023
The half page ad wrapper (which helps keep subscription costs in line) is easily removable. Thanks for reading!Review from R. B.
1 star05/22/2023
For the last 7 weekends, (14 complaints lodged with their customer service, both telephone and online) the carrier has thrown the paper in the driveway, where several days it was wet and unreadable. My wife is handicapped and cannot pick up the paper and they are required to put it in the paper tube on the mailbox. the has been a recurrent problem over the 30 or so years we've lived here, but this is the worst lack of action ever. I was forced to give one star, but I would have given no stars. Phone complaints are met with "I will escalate your complaint to management" yet nothing ever happens. Just like nothing will happen with this review. I would urge anyone not to subscribe to this paper. If their customer service is this bad, what is the quality of their reporting?Star Tribune Media Company, LLC Response
06/02/2023
We have notified your carrier of your preferred delivery placement. Although we cannot guarantee all delivery placement requests, we make every effort to accommodate. We regret the inconvenience to you.Customer Response
06/04/2023
Nothing has changed. Lots of email rhetoric, but the paper is still in the driveway 6' away from the paper tube for the 9the week in a row.Review from Catherine L
1 star04/09/2023
I was forced to leave at least one star but my rating is actually no stars. The delivery has become untenable. I do call or submit electronically as often as I have problems, which is usually a couple of times a week, but I cannot spend that much time on this. The paper is late, wrong paper is delivered, missed completely. Often when we get a delivery, it is left in our condo lobby and we have to retrieve it. We have always subscribed to the paper, are big supporters of the Star Tribune, raised our children to read the paper version because you get so much more out of it. Do you no longer want delivery customers?Star Tribune Media Company, LLC Response
04/21/2023
As a long-time loyal customer, I understand your disappointment and frustration with delivery service in your building. Delivery in high-rise downtown buildings is particularly challenging as is the long-term outlook for recruiting and retaining news carriers nationwide. As our customers migrate to digital delivery of the daily news, we remain committed to home delivery of the print product. Our apologies for the inconsistent service we have added a courtesy credit to your account and appreciate your readership.
Customer Review Rating
1/5stars
Average of 30 Customer Reviews
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