Reviews

Review Details

• Review fromKelly G

  Date: 05/16/2024

  1 star
  Ordered wallpaper that was “in stock” a month ago. It was due to be delivered in two weeks. I received an email a week after ordering that they were having issues with the vendor and shipping was delayed but they would send me an update in 2 business days. After 4 business days and no response I tried calling during business hours and was unable to get anyone to answer. After emailing I got a response that they didn’t know an ETA for my item but would update me in 3 business days. Guess what.. no response. I then emailed them again asking to cancel my order since I had no clue when I would receive it. Bellacor’s response was that they were not currently accepting cancellation requests and didn’t know when/if they would be. IF?? I have never experienced worse customer service.

• Review fromJordan B

  Date: 11/01/2023

  1 star

  Jordan B

  Date: 11/01/2023

  I ordered a light pendant (Order #: 23-20187805) and the customer service agent refused to give me a shipping tracking number. Now, I have an electrician scheduled but no light fixture.

  Bellacor.com, Inc.

  Date: 11/07/2023

  Thank you for your order. You placed the order on November 1, 2023 at 11:29 am CST. The lead time listed on the website as well as on your order confirmation set the expectation that the product would ship from the warehouse within 1-2 business days. You sent a text message and an email almost immediately after the order was placed asking for tracking. We did not refuse to provide tracking. We explained that the warehouse would ship the order within 1-2 business days and, as soon as we were provided with tracking, we would forward that information to you. 11/1/23 4:00 pm Source: Text "Thank you for contacting ********. The order has not shipped yet, it ships within 1-2 business days. A tracking number will be emailed to you once its available."11/2/23 7:59 am Source: Email "Hi ******, Thank you for contacting Bellacor. We do not have a tracking number available quite yet. This ships within 1-2 business days so we may not have tracking until tomorrow. You will be emailed a tracking number once it is available. We appreciate your patience.If you have any further questions or concerns, please do not hesitate to contact us.Sincerely,******"The warehouse was able to provide us with tracking later that morning which we promptly related to the customer via email. The product shipped on 11/2/23 (on time) and was delivered on 11/4/23 (2 days earlier than expected). This order, as well as all of the interactions with our customer service team, was handled professionally, promptly, and with the utmost respect.

• Review fromAileen C

  Date: 05/22/2023

  1 star

  Aileen C

  Date: 05/22/2023

  I ordered a large picture from Bellacor that was lost in transit, then delivered damaged and the third one was delayed. When I contacted FedEx they told me it was damaged and would not be delivered. When I called customer service their only option was to refund my money. What they should have done was addressed the packing issue. They were never proactive to address missing or damaged goods. Horrible company. Will never order from them again.

  Bellacor.com, Inc.

  Date: 05/23/2023

  Hi ******. Thank you for taking the time to review your recent order experience. I was made aware of the issues with your orders last evening. We have raised the issue with our merchandising team and have asked them to work with the vendor to review and improve packaging moving forward. Unfortunately, even with the best packaging, fragile materials with glass are still susceptible to increased rates of damage based on the nature of the product. While ***** does sometimes notify ** of damage, it is often the customer who, tracking the package daily, notices an issue first. Again, I sincerely apologize for the negative experience with your order. We will work with our vendor partner to improve their packaging materials.

• Review fromamanda m

  Date: 03/14/2023

  1 star

  amanda m

  Date: 03/14/2023

  I ordered dining room chairs. The advertised price was for a set. The question and answer section of the product even confirmed that the price was for 2 chairs. After ordering 4 sets only 4 chairs arrived. When I spoke with customer service, and pointing out their support team confirmed it was for the set, I was told to either order and pay for 4 more chairs or get a refund. I asked to speak to a supervisor. Conveniently, no one was available. This is issue was not resolved to my satisfaction. I will not order from here again.

  Bellacor.com, Inc.

  Date: 03/15/2023

  I was in a meeting at the time of her call to our customer care team. I personally called the customer back within the hour. We discussed her concerns and I let her know that we would send 4 additional chairs at no charge. She readily accepted this offer. I then followed up by sending a new order confirmation email. We reached out to the customer promptly, addressed her concerns and honored the order as placed. Unfortunately, the customer did not allow any time for a response or resolution and went straight to filing the negative review. I'm sure if you reach out to her now, she will likely withdraw her negative review.

• Review fromMeghan M

  Date: 07/25/2022

  1 star

  Meghan M

  Date: 07/25/2022

  I ordered a tv console from them and it arrived chipped in multiple places. Customer service was not helpful and did not solve the issue to my satisfaction or at all for that matter. They stopped responding. Also they claim on their website they "price match guarantee" this is a lie and they refuse to price match even if you meet the requirements listed on their site.. their reasoning? They would lose too much money. What a joke. Overall their products are poorly made and delivered and their website is full on false claims. You will be better off literally anywhere else than here.

  Bellacor.com, Inc.

  Date: 08/01/2022

  Hello ******,This is ******** the **************** manager at Bellacor. I am very sorry to hear about your experience with Bellacor. We strive to provide the best customer service we can. I did review the communication and was able to find some explanation for you. According to the timeline we offered you a 10% discount to keep the damage/defective item on 7/21. On that same day you requested a price match from two separate websites. Unfortunately, we were not able to move forward with your request as the item and vendor fall under our restrictions of minimum pricing. Your order was also placed outside of the 7 days from order date to honor the price match. This is all outlined in our Order Information and Policies under Price Match Guarantee. On 7/25 we apologized for not being able to price match and offered you 10% money back or a full replacement. You accepted the 10% back. I apologize for any confusion that happened and would like to extend our service to you again in the future. Thank you,*************************

• Review fromSue

  Date: 07/22/2022

  2 stars

  Sue

  Date: 07/22/2022

  I ordered a buffet on May 10, 2022. It was back ordered so I was patient. Said it would be delivered the first week of July. I tried to cancel it in early June but they told me it was on the truck already and that I would have to pay a 25% restocking fee to have it removed. It was supposed to arrive at the final mile warehouse yesterday but still hasn’t arrived. Called customer service and was told it’s 2 warehouses away and that someone will call me next week to schedule. What kind of shady response is that? They are basically telling me it takes two months to drive this buffet to my house? Theses businesses using shipping delays to bs their customers is getting old.

  Bellacor.com, Inc.

  Date: 08/01/2022

  Hello *******, This is ******** the ************* manager here at Bellacor. I am truly sorry for the experience you have had with your order. We strive to give the best customer support we can. Unfortunately, in your case, once the vendor marks an item shipped, the item cannot be canceled. We have also seen many shipping delays with our carriers for various reasons that takes the timeframe past two months. Items do get transferred to multiple warehouses when traveling across country. We have little control over this but do try to escalate when we are trying to service our customers with our carriers. I see your item is scheduled to be delivered on 8/4. Please contact us if that delivery does not go as expected and we will certainly do what we can to help make things right. Thank you,*************************

• Review fromS. H.

  Date: 05/19/2022

  1 star

  S. H.

  Date: 05/19/2022

  I ordered "in stock" barstools from this company in January of 2022 because everyone else was at least a 6 month wait for what I was looking for. I need them asap because we just moved into a new house with black kitchen cabinets. My current barstools swivel and I was concerned about them banging the cabinets and chipping away the paint. I received an email right away that they would be here in two weeks. They didn't come. I had to call and find out why. I wasn't informed. They said there was a delay and they would be here in two more weeks. From then on, I received an email monthly that they were coming next month. I call multiple times. I was reassured each time by customer service that they would be here soon. The last time I called, the associate told me that the warehouse didn't even have my order. I requested on many occasions to speak with a manager. They were never available and never returned my calls. It is now almost June. I cancelled my order and am waiting to receive my money back. Now, I get to start the 6 month wait for special order barstools AND my kitchen cabinets look terrible. Do not order from this company.

  Bellacor.com, Inc.

  Date: 05/23/2022

  Hello *******, Thank you for taking the time to enter a review. We are very sorry for the experience you had with us. We strive to provide the best customer service we can. Unfortunately, like most retailers Bellacor is struggling with the supply chain disruptions and has been a challenge. We do our best to communicate ship date changes. Please let me know if I can help you with anything else.

  S. H.

  Date: 05/24/2022

  I think the best solution would be not to list it as an "in stock" item so customers know what to expect. We understand there are supply chain issues. Everyone has them currently. When we select an "in stock" item, the expectation is that you have it in your possession and you can provide it within a reasonable timeframe to your customers. It is your duty to be honest with a customer about your inventory up front to avoid these situations.