Complaints

This profile includes complaints for Morrie's Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morrie's Automotive Group

  12520 Wayzata Blvd Minnetonka, MN 55305-1939

  
• 

  Morrie's West Salem Chevrolet

  990 Us Highway 16 West Salem, WI 54669

• 

  Morrie's Sparta Ford

  615 S. Black River St. Sparta, WI 54656

• 

  Audi La Crosse

  331 Theater Rd Onalaska, WI 54650

• 

  Morrie's Sparta Chevrolet

  1015 S. Black River St. Sparta, WI 54656

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rude or no customer service. Shoddy work. Battery replaced didn't connect. Tires rotated didn't tighten lugnuts. Brakes bled. Lost brakes twice had calipers replaced they stripped. Needed a part never called. Months later got brake switch. Went back 6 plus times to adjust. Went to manager he said they would check wiring. 2 weeks later no call. Called them said had to replace a part that was out for over 10 years when Brennegans was there they said didn't need. Now I need it?? Couldn't find it. Told them I found it. Days later said couldn't get it /conflict. Told me to get it would install for free after I said I wasn't paying for the wire inspect as codes ran at autozone showed it was brake switch. Didn't believe me **** wanted to charge me 159 to run codes. Checked for free. Another week I called no part. I let manager know $495 part was $85 online. Angry he told me mid fix and after 2 months of work to take it somewhere else. Had him finish the job. Picked up car and then had no steering. Took it back and now said power steering pump issue. Charged me another 159 to diagnose and 1100 to fix. Asked for discount of the diagnosis and NO. They also broke my power window, put it back up don't know if it works. So a ********************************** 2000 plus dollars, a broken window, time from Dec 2024 until now March 2025 to finish a simple job. Had my car for over 4 weeks. Never let me know what was going on. **** me a loaner said gas was full and bring back full. It only had *************************** an extra 39 dollars. Will never go there again. Brennegans treated me like family. These guys when you walk in or talk just stare at you, overcharge, and don't fix things properly. Redoing work over. Oil change 100 dollars/ month later had to add oil.

  

  Business Response

  Date: 03/26/2025

  Dear ********************* note that we are in the process of working with the consumer regarding this matter. The vehicle was returned to us today for further diagnosing. We will attempt to resolve this issue in the next couple of days. We have communicated to the consumer that any monies spent on trying to resolve this issue we be taken into consideration so that we can reach the best possible outcome for the consumer. 

  I will update the case as soon as more information becomes available. 

  Customer Answer

  Date: 03/27/2025

   I am rejecting this response because:

  I am not rejecting....just waiting to see what happens first before I accept. I was also charged diagnostic charges several times when I should not have. The last time I picked up my car I had it literally 20 minutes when I could not turn a corner. The car was there for a month before that. Online said it could have been related to the brake switch but it ended up being the power steering pump. Still did not think a $159 charge should have been charged. I then had the power steering pump done and picked up and one day later the same original issue with the brake switch that we have been working on since Dec 2024. I spent many a trip up from ********* to ********** sitting and waiting for the car 3-4 hours. They had the car more than I had it since Feb 12, I had the car for 3 days.  I am hopeful they will fix this and make it right....but since I have taken it back and been on the phone so much with them I cannot accept until complete

  
  

  

  Business Response

  Date: 04/01/2025

  The consumers vehicle cruise control concern has been take care of at no charge during this visit. We will be refund the consumer 100% money spent on the attempts that were made to repair the cruise control. This includes a brake switch that was replaced on 1/7/25 invoice # ******, for the amount of $133.42. A speed sensor that was replaced on 3/11/25 inv # ******, in the amount of ******, and a diagnostic fee the was charged for an unrelated concern on 3/17/25 inv # ******, in the amount of $168.79. The total amount being refunded will be $798.06.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morrie's refuses to repair most of the issues. The quote I heard the most from the General Manager Time Lasko " you bought a used truck, what do you expect".$27,0000 used truck.....I expect the company to stand behind the $2000 warranty they sold me and repair the issues. I was told by ***** ******* that they won't fix another thing and that I was not welcome back there.Bought a truck. On Oct 7 2024.I guess they don't clean them or inspect them anymore before selling.Interior has dirty cup holders in back seat full of sticky goo. Dirty seats. Dirty roof liner. They did clean it eventually.Grinding in the front hubs was fixed but was told the drive line rubbing grinding was normal.Drivers Door latch pin loose..... Still loose today as they refuse to fix it and the passenger door randomly opens or won't latch.key FOB held together with scotch tape.Buttons on steering wheel do not do what they say.Sales staff was pleasant. *** ***** was more concerned about me posting a bad review than fixing the issue.I have been back three times for repairs and all three times they didn't fix or make any notes about the loose door pin complaint. *** ***** the ** says loose door latches are normal and I should stop complaining because I bought a used truck.....($27k of a used truck)Some guy named **** came out to my truck while I was parked having a conversation on the phone, to tell me they were not going to fix anything and I should not come back. When I asked who he was and what was his position he said" he was a very important person" and I should not come back for repairs. Door latch is still loose and still a rubbing noise in the drive line. Although the looked at the rubbing noise and said " there is a noise,not a normal noise,but it doesn't sound bad"

  

  Business Response

  Date: 01/02/2025

  ******** purchased vehicle on October 7 2024. Vehicle was not completely though detail at this time. We informed customer that we would schedule a day for him to bring it back to complete the clean-up at no 
  charge to him. ***** (product specialist) tried to contact customer repeatedly to get customer in. Customer claims her emails went to a spam folder. He finally responded on 10/28 after he had already posted a review on how dirty the truck was (which is accurate since he purchased without it having gone through detail). He came in the first week of November as he now had an additional concern. I let him know we would come pick up and deliver his vehicle on the 7th of November and check out the noise and clean his vehicle. I had mentioned that I had no problem helping him with this but because it looked like a misunderstanding regarding cleanliness of the vehicle and would he consider taking down his ****** review. He replied I may not be done yet. We cleaned the vehicle and diagnosed the vehicle then returned it to him. The vehicle had a noisy integrated wheel end. We replaced both on Nov 15th at no charge to the customer.    Customer again brought in vehicle on Nov 21st for another noise. We did not find anything abnormal at that time. Also, at this appointment customer asked about the door latch so we had the shop ******* look at and he determined it 
  was normal for the age (8 years old with over 100k miles) of the vehicle and was safe. We have worked with the customer over the past 3 months to make sure he has his needs met and the staff have been very responsive to his questions.  At this time, we do not feel like there is anything else to be done other than standard maintenance and honoring his existing warranty.

  Customer Answer

  Date: 01/02/2025

   I am rejecting this response because:
  
  They did attempt to contact me by email and there emails went to my spam folder. That issue was resolved.

  After many phone calls and voicemail messages left I went to the dealer to have the issues with the truck addressed. The ** stated he knew I left a bad review.....why didn't he the Gm ,reach out to solve the issues? Instead he waited till I came in and threw a little fit about me leaving a bad review for poor customer service. 

  The service tech state the rubbing/thumping noise is normal and that a loose door latch is normal. 

  3 times I have requested the door latch repaired and 3 times they have ignored it and not put it in writing that the loose door latch is normal. I have never owned a vehicle where the pins that hold the door s*** move. This is not normal and is a safety concern.

  The fact that as a customer I have a General manager telling me " you bought a used car,what do you expect" as an answer to problems with the vehicle tells me they don't care about the customer,once they have your money,they are done with you and you are a lower class customer because you only bought a used car. 

   

  

  Business Response

  Date: 01/03/2025

  On 10/7/24, Mr. ********** purchased a 2017 **** F-150. The vehicle had passed its safety inspection and was awaiting detailing at the time of purchase. Prior to the sale, the guest test drove the vehicle. The only condition agreed upon was the replacement of a plastic trim piece on the tailgate. Mr. ********** signed documentation acknowledging that the vehicle was out of the warranty and was sold AS-IS. A We Owe form was provided,confirming our commitment to replace a trim piece, w/out further obligation. Delivery of the vehicle was at 7:14 PM, after store hours, which prevented us from completing a final cleaning before delivery. Following the purchase, multiple members of our staff attempted contact ***** **********, he did not respond. First communication with us occurred on 10/28/24 - ten days after he left a negative ****** review. We promptly arranged to pick up his vehicle to complete the agreed-upon detailing & replace the tailgate trim. During the week of 11/4, Mr. ********** requested that we inspect a noise in his vehicle. As a one-time goodwill gesture, we agreed to investigate. Upon inspection, we identified the front axle integrated wheel covers were producing noise at low speeds. We replaced both components at no cost, incurring $1,424 on our part. Approximately a week later, Mr. ********** raised concerns about another noise. After inspecting the vehicle, two master-level technicians determined there was play in the door latch, this is considered normal for a vehicle with over ******* miles. No safety concerns were found. Throughout these interactions, Mr. ********** has been rude to our staff. Normally we are happy to help but several employees are uncomfortable working with ************* due to his aggressive and rude behavior. Given the circumstances, we kindly ask that he seek vehicle service elsewhere. He did elect to purchase an aftermarket warranty that he can use anywhere an ASE certified technician for any future repairs it might cover.

  Customer Answer

  Date: 01/08/2025

   I am rejecting this response because:
  After reading the last response from this dealership, I have come to the understanding that they operate on poor customer service and then lie about it when called out for it.

  Lets not forget ...this is the same company that offered a free tank of fuel if I would take down an honest review that I had written online about the poor service at the Morrie's Tomah location.

   There is no integrity or professionalism at Morrie's in Tomah.

  The window sticker stated 115k miles on the truck , same night I bought the truck , now while signing papers they say it hs 117k miles on the truck...... doesn't sound like honest sales tactics to me.

  According to the ** you are a second class person for only buying a $27k used truck. 

  The ** literally said" what do you expect,you bought a used truck" to a customer with legitimate complaints. Good customer service starts at the top......no wonder this place lacks customer service.

  As to the claim that the truck wasn't ready to be sold when I bought it....then why was it out on the very front line of the sales lot....with all the other vehicles for sale? Yet another lie from Morrie's of Tomah

  The only person there that did her job well was ***** the sales person. And she informed me that the management was pressuring her to have me removed the bad review. I guess they treat the help a poor as they treat customers.

  
  

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new vehicle on 9/12/24. I had talked to the dealer on Monday 9/9 sometime after 4 pm and he made an appointment for me at 11am 9/12. I live 2.5 hours from the dealership. When I got to the dealership on 9/12 I discovered the price had gone up $1750 from the advertised price on their website. I was first told by the salesman that the advertised price expired on 9/10 and I could not get it. Even though I felt something was wrong and I was being taken advantage of I went ahead with the purchase. It was still a OK deal. On the way home we discovered an advertised option was not on this vehicle. I finally got to talk to the manager who was apologetic. He said the pricing issue was discovered the prior week and was the fault of a third party. He said the sales people were to tell customers of the error and refer to their "disclaimer" which says they are not responsible for pricing errors. I was never told the sale price was not valid when I talked to the salesman on 9/9. The manager also blamed a third party for the advertised option that was not on the vehicle and offered to have an after market one installed. I declined. Basically, the bogus sale price is what got me to drive 2.5 hours to the dealership.

  

  Business Response

  Date: 09/16/2024

  I spoke with this Gentleman on Thursday and Friday.  We have implemented with all customers, new and used they need to sign a copy of the window sticker before leaving that the equipment is correct to their understanding.
  
  Our rebates were doubling up from Vauto from new to our website due to some changes being made by *****. He was made aware of this and was told that in the event that this was not going to work, we would be filling his tank to drive home with. He yes, printed off an image from our website from the previous weekend, he simply wanted the lower of the 2 prices he had seen for the vehicle.
  
  He 100% was made aware, he still chose to buy the vehicle.
  
  He also chose to not go through the delivery process properly, his wife did go through the features and she was aware this vehicle did not have heated seats which was showing up on our website as well.
  We did not have this vehicle feature selected anywhere, the vehicle was showing this and he again was made aware but, is continuing to work on getting his version of satisfaction of the price he saw when the rebates were doubling up.
  
  I do feel on a store level we provided them an option to not purchase, even offered fuel to go home on  for his inconvenience, his wife wanted the prior service loaner vehicle and like the price more than anything.   He was handled professionally,had an option not to purchase and chose to still purchase.
  
  Dan ******
  General Manager  |  Morrie's Onalaska Chevrolet
  p: ************
  e: **********************************************

  Customer Answer

  Date: 09/16/2024

   I am rejecting this response because:
  My wife and I never talked with the Manager on Thursday 9/12 as he claimed in his response. We never heard anything about a tank of gas. 

  As stated in the initial complaint letter, I talked to the salesmen on the phone on 9/9.  Confirmed cars availability and the stock number and talked about trade in value and I told him I was over two hours away. It was late in the day so he gave us an appointment for 9/12. On 9/9 I printed their ad that showed a "Morries best price" of $24249 to bring along for our appointment. After we got there we looked over the new car and the salesmen showed us some of the features. We took a test drive. Later the salesmen came to us with some papers that had a "Morries best price" of $25999. I told him that that wasn't the correct price and showed him my print out. After a little back and forth he said he would talk to his manager. After some time he came back and told us the promotion with the lower price ended on 9/10. I told him that we talked on 9/9 and made an appointment and that the lower price should be in effect. The salesmen said he could not do anything. At that point I felt I was being taken advantage of, except even with the higher price it was an OK deal, so I continued with the purchase.

  Now, I did talk to the Manager on Friday 9/13 on the phone from home. He had quite a different story as to why the price was higher at the dealership then what was advertised on his website. See my initial complaint letter. When we talked on Friday the Manager mentioned that we should have been shown the the window sticker which would have shown that the car did not have the advertised option. We were not. After talking to him I found the window sticker folded up and under other booklets in the glove box. That being said this complaint is not about the missing feature, it is about deceptive pricing. I want to be refunded the difference between the two prices. 

  

  Business Response

  Date: 09/17/2024

  We do apologize that ******************** is not please with the response of the General Manager however we also conferred with the President of Operations for the ** area and he also agreed with the store's General Manager.

  - Guest was told right up front about issue in rebates once at store
  - Disclaimers on third parties websites were outlined and showed to guest
  - Guest was given the option to buy or not buy (even offering guest gas money for trip if he did not) and he still chose to purchase. Nothing was forced upon him. 
  - All options on vehicle were clearly marked on website and window sticker. Nothing was promised outside of this.
  - Guest signed all paperwork at agreed upon price not reflecting double rebates and legally we do not owe him anything outside of what we have documented.  

  We would like to suggest that ******************** bring his complaint to the 3rd party advertiser as the error was due to their system issue and no in the control of ******'s Onalaska Chevrolet.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 Mustang 5.0 from the Sparta Morries ****** I Drove it for one week- or about 1k miles, and finally took it in because I never felt like it was driving good. Right away a technician said he heard and felt exactly what I meant when I said it was broken. They fixed an oil leak, something in transmission, needed a wheel alignment, and it needed a system update. All in the same day, one week after I bought it. They gave it back to me and said I can bring it back if its not perfect and they will fix it again. I drove it another 2k miles trying to convince myself its driving perfect, always turning the music down to ask my passenger did you hear that this time the entire month Ive had the car, Ive been scared to drive it fun. I could accept the offer to keep bringing the car into the shop and getting it fixed for free, but morally that feels wrong. I didnt buy the car just to keep having to drive it to the shop and let it sit. It was serviced through **** for an inspection, the same day I picked it up, when I purchased it. Ive asked the morries ****** how could I have gotten the car like this and been told everyone drives differently Ive never been in an accident and I take care of my nice things. Especially since I just got the car, obviously Im going to take extra care of it. I know theres no chance I would have broken it, because Ive been driving it careful ever since I got it, because its always felt broken. The general manager says they cannot take the car back from me and they can just keep fixing it because I have a warranty and I bought an extra one. I would like to get a different Mustang 5.0 that I dont have to worry about being broken all the time. But if they dont accept their faults, and take the car back at full price, I will end up having to get an older car, to make up for the negative price difference I will be left with.

  

  Business Response

  Date: 07/25/2024

  We have reached out to the guest and asked her to bring the vehicle to our dealership so we can drive with her so she can explain what she feels is wrong. The vehicle has been inspected and **** has said the vehicle has no issues. We will give the option to exchange for something different at or near the same price as she paid which was $31,599.  She has an appt. today and we will see what she wants to do. 

  Customer Answer

  Date: 07/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The plan is to fix my car again, and possibly again, Until it drives perfect. 

• Initial Complaint

  Date:07/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from ******'s *********** on June 7th.It is July 19th, the temporary Wisconsin plates expired on July 7th, and when I call them and ask for their titling department information, because they are responible for registering the vehicle with my state.They have not provided an update, an address, contact info, or anything that allows me to resolve the issue.When I reached out to the ** DVS, they stated that only valid insurance is required. The same temporary card with an expiration date of 7/23/2024 would be sufficient to register my vehicle.Caden from Morries keeps requesting... more valid insurance? When I asked how "Not expired" it needs to be, I was told that it could expire tomorrow. It only needs to valid.Additionally, my state offers many different license plate options, but was only allowed to pick the standard plates, which I didnt want to begin with , but was forced into because it was the only thing they could do. My new car cannot legally be driven because of their incompitence. 12 days and counting.

  

  Business Response

  Date: 08/01/2024

  This issue was resolved with the guest on 7/22/2024This issue was also resolved with the ** department of transportation as well. Titling between states sometimes can take a little longer then same state titling.

  Customer Answer

  Date: 08/02/2024

   I am rejecting this response because:
  
  They don't seem to acknowledge the fact that what they were telling me was wrong. Had they able to talk to me when I called and asked them for help resolving this issue, I would have made sure they understood that the statement just isn't true.

   I did not need different insurance, proven by the fact that they got me plates without different insurance.
  
  After my temp plates expired, we waited patiently, thinking that it might be something like he is saying.

  5 days (a Tuesday) after expiration, I called, multiple times and tried to speak with someone. I couldn't get anyone (that would have been able to help) on the phone to talk to me about the issue.

  On Friday, when they still hadn't responded I called again and had the same issue... no one would speak to me about this issue. I am positive I communicated that it was very important that someone speak to me.

  In the time that it took them to get back to me, I was able to research who is the regulatory entity for dealerships in ** and filed a complaint with them. I also filled out a BBB complaint.

  They had a month... If there was any issue with anything I provided them, I imagine my phone would have rang real quick...

  I think who is calling who about the problems, who is following up, who is returning phone calls tells you everything you need to know about this one.

  If there was any issue with anything, they should have, at the very least, called.

  Waiting multiple days to communicate with someone who purchased a car over a month prior, and can longer drive it legally due to... you know what, the details don't matter.

  I told them there was a problem and they failed to help.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used truck Feb 9 from Morries in *************. The salesman was very good. When we test drove it the tires warning system was on. I told him about it and he said maybe they were low but he would have it repaired. When I called days later to make an offer I asked about the tires. He told me they were filled up. I told him that I was concerned they were not actually fixed or any assessment done on them. He told me that because tires were a safety issue they would fix them and stand behind them if I had a problem. I bought the truck. Over the next few weeks the tire warning system would come on and go off. Sometimes I filled the tires. I called their service department to make an appointment and the lady told me she would not made an appointment for me as I just needed to keep filling the tires. A few weeks went by and the tires got worse. I called the salesman and left numerous voice mails that were not returned. I was finally able to talk to him. He told me he would look into it and get back to me. He has not gotten back to me. I know it has been months but I have kept trying to get help and they refuse, even though the salesman said they would stand behind the tire monitoring system. All I want is for Morries to follow through with what they said they would do and address the problem and fix it.

  

  Business Response

  Date: 06/11/2024

  ***** please reach the out to ***** at ************ and we will be happy to take care of this.  After review we do not have any missed calls or communication that has made it to us on this.  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint against **********************************. They sold my son a car and out of the last 55 days of ownership, it has been in our possession for less than 20 hours and driven for 6 hours. The rest of the time it has been in their service shop. My son purchased a car on June 26th, the car wasn't ready to be driven off the lot as they had just received the car as a trade-in so they were still running diagnostics and checking the car over. They told him it would be ready on the 28th, yet it still wasn't ready on Monday, July 3rd. Finally got a call on July 4th to let my son know the car was ready for pick up. He picked it up from the Morries on the afternoon of July 5th. The next day it started to overheat, making it inoperable, he hadn't even had the car for 24 hours and it broke down. My son drove it for ~6 hours. The next morning a tow truck came to tow it back to ******'s and it's been there ever since, 55 days total overall. The communication has been lacking at best, it became nonexistent at one point, so I had to reach out to the ** of the dealership which has only been slightly better. I have an email thread containing 60 emails back and forth over the last 2 months and still no resolution and no car. The disregard and the way we have been treated so poorly, truly shows the value ******'s places on their paying customers. Service shop manager called me on Friday, 8/4, they fixed the gasket head but still could not figure out why the car was continuing to overheat. He told me he would call with an update on Mon 8/7, still have not a heard back. I have filed a complaint with the ************************* and am ready to hire a lawyer. Clearly if the car dealership still can't figure out what is wrong with the car after 2 months of diagnostics, it is clearly an inoperable vehicle. Buying a car is not a trivial decision and one not to be taken lightly. ******'s has demonstrated deplorable and disgraceful customer service and a lack of customer care.

  Customer Answer

  Date: 08/21/2023

  My son and my name are on the title. He purchased it with his money.

  ****

  

  Business Response

  Date: 08/21/2023

  ************** *******,

       I understand your frustration with the length of time that it's taken to correct the issues with your son's Charger. The last time we talked, we discussed that the store first had to determine what caused the issue and then proceed with the correction. The fix failed to correct the concern so we made the decision to replace the engine. I understand that there was a communication break down and I do apologize for that. Our service manager reached out today to give you a little better gameplan and time frame for the final fix. Once again, I apologize for the lack of communication but we are correcting the concern. 

  Customer Answer

  Date: 08/23/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I appreciate the resolution and their efforts to repair the car. Consistent communication throughout this entire process would have been key in resolving this situation.  When a customer doesnt hear from the company for two weeks it becomes very concerning, especially when theyve had possession of your property for 2 months. 

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Dodge Ram truck from ************** ********** in ********, ** on 7/31/2023. On the date of purchase, I was advised there was only 1 key fob for the vehicle. As all vehicles come with 2 under normal circumstances, I requested they provide a second. They declined. Fine, I still accepted. Then they came and advised the 1 key fob they did have would only start the vehicle, but would not unlock the doors or function otherwise. THEY advised that they swapped the battery in it to make sure that wasnt the issue, but it still didn't work. (FIRST LIE!) They asked if I could bring the vehicle and key back the next Wednesday when their "key vendor" would be at the dealer so they could diagnose the problem. Well, I just decided to pop open the key fob myself and when I do, THERE IS NO BATTERY IN THERE TO BEGIN WITH. So I purchase a battery, pop it in, key fob WORKS FINE. So I let them know i fixed it myself but the control cluster on the driver door is popping out when i try to pull the switch up to roll windows up. They tell me "oh no, bring it right in!" Well, bring it in today, and they call back and say to pick it up and they will discuss when I arrive. I get there and no, they didnt fix anything. They now tell me that THEY TOLD ME ABOUT IT ALREADY?! (LIE AGAIN) And the reason its a big lie is because I didnt actually bring up this issue until my sales person ****** called me last Friday to ask how everything was with the truck! I told him the problem with the door. So you would think, if he told me about that problem, he wouldnt have been surprised, and wouldnt have told me to bring it in to be fixed...right? OF COURSE NOT, BECAUSE HE DIDNT TELL ME!!!! Do not purchase a vehicle from these guys. As soon as they have your money, they could care less about you.

  

  Business Response

  Date: 08/18/2023

  ******************* the General Manager of Morries ********** called and talked *************************** at 10:34am on August 18, 2023.  **** and **** agreed to move forward to getting a resolution on fixing the window switch on his Dodge Ram. **** agreed to work with his parts department to source the correct part for **** and get it fixed.  Morries VW will also order an additional working key fob for **** as well.   **** will follow up with **** via telephone to coordinate the next appointment at Morries to get it repaired. 

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2022 I ordered a Jeep from this business. It was to take 2 months to arrive. After 4 months it still hasnt arrived. I grew impatient. I was given a VON number to track the order which had no VIN number attached to it. I was finally told there was an issue with the order or they accidentally sold it to someone else. At month 6 they got me my jeep. It was the wrong color. I was tired of waiting and agreed to purchase the white car. They had me buy out my lease and incrue a loan of $37,000 being told I would be getting a trade evaluation of $37,000 which was $2,000 less than what I was offer when this began. When it came time to do paperwork, I was offered $32,000 for trade. I would never agreed to buy out my lease if I known they were going to try and roll ***** of negative equity into my next car. I truly believe this company has taken every advantage they could possibly find with me. I would like my fraudulent loan through PNC revoked. I would like to be back into a lease similar to exactly what I had before these crooks got their hands on it. I was swindled.

  

  Business Response

  Date: 12/01/2022

  BBB,

  I spoke with **** today, we came to an understanding on the numbers as it looks lit was a miscommunication on our part. 

  **** is purchasing the new vehicle today and is happy with the numbers.

  Questions please let me know.

   

  *******************

  GM Morries Forest Lake 

  ************

   

   

  Customer Answer

  Date: 12/08/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.