ComplaintsforMorrie's Minnetonka Mazda

• Initial Complaint

  03/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2015 Maserati Ghibli from Morries Minnetonka Mazda in August 2022. When I left the dealership, it had a flat tire. They aired it up for me. When I left the dealership again, I heard a ticking noise, but at the time I thought it was just the blower motor for the fans. I got and the tire was flat. I contacted the dealership and they told me that any tire shop can figure it out, which I thought was very rude personally coming from a professional business occupation myself. When winter came, the car would only start with the remote start and not the ignition switch inside the vehicle, the back end of the vehicle would constantly lose control which was deemed to be broken suspension, and the ticking got worse. On January 11, 2022 I brought it to their other dealership, Morries Luxury Auto, and they inspected it. They told me the rear suspension is deteriorated and the entire engine needed to be replaced due to the ticking. Mind you, I havent even put **** miles on this vehicle. I spoke to the General Manager of Morries Luxury Auto and he told me to go to their Minnetonka Mazda dealership to speak to their General Manager, ***************************, to make this right for us because we could not have done this in this short amount of time. He also mentioned that they were planning on buying this vehicle from them to sell at their dealership, and if they did, they would have never sold this car with the issues it has. When I spoke to ******, he said he would help me out however he could and that he would make this a top priority on his list. He also informed me that his mechanics at his dealership are not certified to work on Maserati so it was possible they sold this vehicle to me like this. I have called countless times to get an update on my vehicle and I have not received a definite answer. My girlfriend, who also purchased this vehicle, has also called many times and received the same runaround that I have. I have much more information to go along with this.

  

  Business response

  03/13/2023

  To whom it may concern: The vehicle in question is at our Maserati Dealership awaiting possible coverage and repairs under the extended service contract the customer purchased. I have reached out to the management at that location and they are reaching out to the customer to provide updates. I have also tried reaching out to the customer today and left a voicemail. We are on top of this. Thank you!

  Customer response

  03/14/2023

   I am rejecting this response because:
  
  I have not been reached out to with updates unless a call multiple times and most of the time I do not receive a call back. And it is awaiting repairs that could have been completely prevented if a correct inspection of the vehicle took place. 

  

  Business response

  03/14/2023

  I can confirm the customer has been contacted today by the appropriate people at the dealership where the vehicle is being serviced.

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 *** X1 from Morries Mazda Minnetonka on Aug 27, 2022. There was a dent in the back of the car that was there before the purchase and they agreed to have it fixed after I bought the car. There was a We Own form stating that the dent will be fixed if I called and make an appointment within 30 days. It has been extremely difficult to get an appointment set up. When we finally had an appointment on September 13, 2022, we showed up and they said we didnt have an appointment that day. They said we had an appointment on Monday September 19, 2022 instead. Showed up on that day and was told that we didnt have an appointment. This is extremely unprofessional. It is also a waste of our time to continuously coming to the dealer and got turned away.

  

  Business response

  09/22/2022

  ******'s Mazda will absolutely, 100% be taking care of this concern. There was clearly some miscommunication and we dropped the ball on customer service. The customer has been contacted, vehicle dropped off and loaner vehicle supplied.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 6/27/22, I went to see a 2018 ***** Odyssey that the Morrie's had. Upon seeing the vehicle I immediately noticed that something was missing from the center 2nd row seat. ****, the salesman, told me that it looks like something belongs there, but then told me that it was meant to be like that so that the seats in the 2nd row can move laterally. I later didn't think much about it until I bought the car, brought it home, and read the vehicle manual. To my surprise, it stated it has a removable center seat in the 2nd row. I did more research and contacted the ***** dealer to verify the *** number that it was a 8 passenger van. When it was confirmed, I emailed **** and waited for a response that evening. There wasn't a response the following morning so I had to follow it up by calling ****. Upon calling ****, he told me he never received the email, which I find it pretty odd because it was the same email from his business card. After raising my concern that there was a seat missing and asking if he can find me one to replace the missing seat, he told me that Morrie's wasn't going to be replacing the seat. I immediately found myself being falsely advertised about the vehicle being a 7 passenger seat versus a 8 seater. After making my mind up that I no longer want the vehicle due to their untruthfulness, I wanted to return the vehicle since I had the "Buy Happy Promise" benefit. In notifying **** and Morrie's about my decision, I was charged multiple fees for returning the vehicle to make me reconsider not returning the car. I as a customer should not pay the fees as the mistake was the dealers for not wanting to solve the problem sooner but only wanted to after I decided to return the vehicle and for misleading me. It was their mistake that **** told me that the vehicle was a 7 passenger van. As a customer, being lied to about a product that they are selling to gain monetary incentive is despicable. They should waive the fees for their mistake and lies.

  

  Business response

  07/05/2022

  ************ did indeed buy a ***** Odyssey from **. It was taken in WITHOUT the center seat.  It was advertised as a 7 passenger as it DID NOT have the center seat.  Regardless of whether or not the model has the seat the center portion on the floor has the same channels to allow the seats to move laterally.  That IS a truthful statement,100%. **** (the salesperson) did say that it was labeled as a 7 passenger and that we did not have an additional seat to be transparent to the client about its condition. Per ****, he never made a statement on what it originally came with.  No deception here.
  
  AFTER the purchase, the client had ran the *** with a ***** dealer and it sounds like originally from the factory it did come with a center seat. We initially told the client we would not be replacing the seat as we had it advertised in the condition in which it was. It was at this point that he wanted to exercise his safety net promise with the Buy Happy Program.  Upon learning that he was intending to return the vehicle AND that it originally HAD the center seat my Used Car Manager, ***********************, decided we would find a used center seat to keep the deal together.  We told the client that we were not going to replace it with a brand new one.  Used car, used seat.  We offered to replace it with a used one of good quality.
  
  The client still decided to return the vehicle. There are two fees assessed:
  
  $200.00 was assessed to have it recleaned and photod to make it saleable again.
  $599.00 was kept of the down payment as we had already applied his Diamond Fusion purchase to his vehicle and we cannot uninstall the Diamond Fusion. A protection application to the vehicle.
  
  This is an accurate and complete assessment of the circumstances. We acted in good faith trying to work with the customer. Ultimately, if the customer decides they want to take advantage of our return/exchange policy, there are fees assessed which is clearly stated in our paperwork.

  Customer response

  07/08/2022

   I am rejecting this response because:
  
  
  **** did say that there wasn't suppose to be anything in the center. That it was suppose to be that way so the seat could move laterally. I have a witness that heard him said that as well. Also, I should have to pay the crystal ****** treatment on the windshield as the dealer should have to pay for that or remove it themselves. It was Morrie's fault that they mislead me to believe there was nothing missing from the center 2nd row seat. Morries have yet to acknowledge that they were wrong. They didn't acknowledge me telling that the car had 8 seat versus 7. In response to Morries not wanting to find me a seat, I opted to return to car back due to their dishonesty. And they should refund me my fees.

  

  Business response

  07/08/2022

  Again, the vehicle was advertised properly. The customer was fully aware of the vehicle they were coming to see, test drive and ultimately purchase. As for the applied product the customer doesnt want to be charged for, it is just that, a product physically applied to the vehicle which cannot be undone. 
  

  We believe we went above and beyond to appease the customer with the purchase by agreeing to purchase an additional seat for the vehicle. We were under no obligation to do so but, again, wanted to help out where we could. There will be no adjustment to the fees charged to the customer for returning the vehicle. He was fully aware of what he would be charged before the customer decided to return the vehicle. 

• Initial Complaint

  06/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have purchased a vehicle from them in December of 2021. Brand new Mazda CX-30.Vehicle had poor gas milage, drives roughly in winter. Vehicle has been taken to them multiple times and every time I would hear that Nothing that we could do, everything is working fineIndependent mechanic did confirm that vehicle has issues with gas milage and rough running in winter.

  

  Business response

  06/14/2022

  During the multiple visits to our shop, we found in every instance there were no problems with the vehicle and all operations were normal. There would be no reason on our part to not fix a vehicle with an issue; especially one that's covered under warranty. Gas mileage is also dependant on the individual's driving habits and will vary between drivers. 

  Customer response

  06/17/2022

   I am rejecting this response because:
  
  My driving is good. I do not speed nor drive aggressively. 3rd party expert made a statement of the vehicle having problems. In this case, I will take it to the point of the civil lawsuit. Thanks.

  

  Business response

  06/20/2022

  Mr. Yerohin,

   

  What I would suggest if you are not happy with the performance of the vehicle is to reach out to Mazda Consumer Affairs. I have provided the number below for you. At this point, there is nothing more our dealer can do with the vehicle if we cannot find a problem and this would be the next step for the consumer to take. Please let us know if there is anything additional Morrie's Mazda can assist with. Thank you and have a great day.

   

  Mazda Consumer Affairs

  **************

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