At-a-glance
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Overview
Products & Services
Business Details
- Location of This Business
- 8731 Bass Lake Rd, New Hope, MN 55428-3010
- BBB File Opened:
- 2/17/1994
- Years in Business:
- 53
- Business Started:
- 6/1/1971
- Business Started Locally:
- 6/1/1972
- Date of New Ownership:
- 2/17/1994
- Business Incorporated:
- 2/17/1994
- Accredited Since:
- 3/2/2015
- Type of Entity:
- Corporation
- Alternate Business Name
- Weld & Sons Plumbing Company
- Weld & Sons Drain Cleaning
- Weld & Sons Plumbing, Inc.
- Business Management
- Mark Davie, General Manager
- Don Weld, President/Owner
- Contact Information
Principal
- Don Weld, President/Owner
Customer Contact
- Don Weld, President/Owner
- Additional Contact Information
Fax Numbers
- (763) 475-2566Primary Fax
- (763) 475-2566
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
K. A.
1 star06/19/2024
Weld & Sons Plumbing Response
06/20/2024
Complaint came in on 6/18/24. The issue is there was a leak on a gasket between the tank and bowl of a toilet we reset. The toilet is 19 years old. We came out to take care of the issue and explained it is failure of a 19 year old toilet part that we cannot control. We charged on a time and material basis and not a service call.
Customer called and emailed. **** spoke to customer on 6/19/24, and told him we would research to find the specific part needed to make the toilet not leak and not have any movement between the tank and bowl. **** also told him we are open to finding a settlement on the return trip, but that it would not be for nothing, and that we cannot take full responsibility for a 19 year old part. First we would work on finding the permanent solution. We had a technician call the customer for more model numbers to find the part. Manufacturer was closed yesterday afternoon, and technician was making calls this morning to find the part.
We will agree to waive the $181 return charge, and will cease any efforts to find the parts for his toilet. It is frustrating that we have actively been communicating with and working to find parts, and have it be reported that we have not made any effort.
Customer Response
06/21/2024
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