Business ProfileforTransportation Plus

If there was a way to give zero Stars I would do it. I have been trying for well over a month to get a simple statement of all of my taxi rides to and from my medical appointments for 3 dates in 2023, and one in 2024. I've sent in three "contact us" requests through their web page. The first response to that request came back in an email saying they couldn't find me in their system with my phone #. I gave them my customer id number, phone #, home address, dates and addresses of where I went, etc. with no one contacting me when I asked them to double check using the other identifiers in my account. After getting no response I sent another request (3rd). Still no response. Not even a confirmation that they received my second and third **************, I called, and the person I talked to said he couldn't find me in the system, but to give them 3 to 5 days . He didn't even ask for all the other information that I had sent via webpage and email previously, so I don't even know if he was looking at any of that. This is unacceptable customer service. How did they do their accounting if they can't even find their customers in their systems ? I need this statement showing all my rides for my lease recertification. He would not give me any other number, so I could call someone that was not at the call center, nor would he give me any management names to ask for next time I called. He said he could not find me, which makes no sense, since they had my credit card number to take my payments the very same day of my rides. How can they not have me in their customer records? Credit card statements aren't acceptable for me to submit. I need the actual receiptd from the medical transportation vendor I used. I will never use them again especially when I hear the same bad customer service complaints from friends and neighbors who use their service as well.