ComplaintsforDominium Management Services

• Initial Complaint

  05/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I toured a 2 bed unit an got denied on April 20th an was told Id be receiving my $300 deposit back since being denied. Its now May 20th an I have received nothing. Ive called several times to get this situated an its the same vague answer of it should be any day. I saw a review on better business bureau stating someone who was also denied an had not received there refundable deposit back either.

  Business response

  05/25/2022

  We appreciate you making us aware that you've not yet received your deposit back. The check was processed and cut one day after your denial notice (4/21/2022). We have notified our accounting department, they have put a stop payment on the initial check cut and have reissued you a new one. Please contact the office if you do not see the check in 7 to  10 business days

   

• Initial Complaint

  04/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My wife and I applied for an apartment at **************** in late November 2021. We paid $300.00 application fee. We were denied. The refund check was a computer error so we were told to void that check and a new would be issued. We have never received that check. If it was sent after we moved, it was never received. We have attempted to contact them many times with no answer either by phone or email. In desperation, we went to their office, and assistant manager said she **** give our information to manager. That was in Feb 2022. Again, we have never gotten a response at all. This is income restricted community, we are both on disability and we need our money back. This is unacceptable!

  Business response

  05/09/2022

  **** you for bringing this to our attention . We have issued and overnighted your refund and apologize for any inconvenience related you your application . Please let us know if you have any other questions ,Again our apologies regarding your refund .
  
  Sincerely ,
  
  *****************************
  
  Regional Manager
  Dominium

  Customer response

  05/11/2022

   I am rejecting this response because:

  overnighted package never arrived. Need tracking number to locate . Package from solice of **** 55. *********************
  

  
  

  Business response

  05/13/2022

  Again my apologies , the overnight was sent to our ******* office ,the new overnight ***** is sent to your ******************** tracking number is ************

• Initial Complaint

  04/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I Applied For An Apartment at Nausau Bay In ******* ******* on February 21, 2022. I Was Denied The Same Day. I Put $300 Deposit For Holding Apt and $23 For Application Fee. Ive Been Calling To Get My Deposit of $300 Baxk and Was Told It Was Mailed Out To Me Since The 28th of February and give it two more weeks, I Have Not Received It As Of Ywt. I have been xallibg corporate and loxal. I finally spoke regional manager over nausau bay apts. I was told at the end of day I should hear back from her. Well 2 weeks passed and still nothing. I spoke with local manager at nausau bay they claimed to have emailed corporate and to give it a week. A week came and no abswer. I called and emailed them on several occasions to no avail. I contacted regional manager ***** on April q8thand she repeated the same thing as before that she will contact me at the end of the day still no returned calls. I called today to speak wuth someone higher than ***** and of course no returned call. His Name is *************************. They dont answer calls. All I Want Back Is My $300. That never should have been spent and knowing I was denied. I work hard for my money and they I will forget about they need to have better management that is honest.

  Business response

  04/20/2022

  I have spoken to ******************** this week on 3 different occasions.  On 4/19/22 I advised her that there was a glitch in the system and it required our accounting department to resolve.  The issue has been resolved and the refund check is being cut today and I have requested that her ****** refund be sent to her overnight.  I have also called her today 04/20/22 and advised her of this as well.  I apologized for the inconvenience.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Yes they will not give me my deposit back after I left the place as it was given to me I was told I would get it back then said I broke my lease its a on going problem every time someone moves out I didnt break my lease and I want my ***** dollars back I have called but now no one wants to answer bit they will send it to collection and Im not paying for it I need my deposit back Villiages of gallatin management always with the scams sick of it

  Business response

  03/07/2022

  ********************** did not satisfy the required 60 day notice period; therefore, her account was charged the improper notice fee of one month rent. In addition, ************************** unit was not returned in the condition in which it was received and per the move out checklist; therefore, additional charges were added to her account as follows. Improper notice fee - $1133.00, carpet cleaning - $75.00, Apartment cleaning - $227.00, 2 bulbs $10.00 each = total $20.00, kitchen light fixture replacement $100.00, 3 broken blinds $25.00 each = total $75.00. After the deduction from her security deposit on file, ********************** has an outstanding balance due to the property in the amount of $386.00. Photos are available should you need those for this claim. ************************** request to return her security deposit is denied and the outstanding balance stands on the account which has been turned over to collections.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  i previously filed a complaint on 11/17/21 after getting the run around i was advised that i was only owed $64 out fo $600 i was advised and that i had $400 in late fees. As a "courtesy" the regional manager states she asked for the $400 to be refunded ( no way i had $400 in late fees btw). A check was indeed overnighted to me and received 11/22 i deposited the check the same day with no issues and then comes friday 11/26 i get a call from the apartment complex manager advising the check i was issued would bounce. THIS IS SO UNPROFFESSIONAL i now have a bounced check and inquired fees along with it with my bank. Not once did i receive a call from ****************** advising me of what was going on, again i call and to no avail phone straight to voicemail. No reason why it should be this many mistakes now i dont know how much i am do to receive or when i will get another check. I want my refund and it better be the amount of $455 of the first check as well as my fees refunded of $36.41 overnighted asap. if i dont here from corporate TODAY i will proceed to file a claim with civil court, HUD and whoever else. I will take it however high it needs to go and i am very familiar with HUD. Actually at this point i am owed 3x what was initially sent to me as the law states in texas some one better figure something out fast !

  Business response

  12/10/2021

  I agree, this has been a total mess and it should never have happened.  When the check was returned, and we were notified, we immediately contacted the resident and told her we would cover any charges from her bank.  I personally talked to her, and she told me her bank had refunded the charges with the letter we provided showing it was a typing error on the check.  Another check was cut, Check #***** for $455 and was overnighted on the evening of 12/8.  The tracking number is 775444164803.  It should be delivered today.

  If there have been any additional bank charges, we have agreed to refund those.  All she needs to do is bring the charge to the office and we will reimburse immediately.

  I sincerely apologize for this, and hope it never happens again.

• Initial Complaint

  11/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i have contacted corporate and regional manager *********************** a few times to no avail. Her phone goes straight to voicemail almost as if she doesnt work there anymore. i am not sure what is taking so long to receive my deposit back. I moved out of ******************** as of 8/30/2021, it is passed the 30 day **** of receiving my deposit back per ******. OBLIGATION TO REFUND.

  Business response

  11/17/2021

  We have spoken with ****************** several times and our *************** has mailed her deposit refund.  I will follow up today to make sure she received it.

   

  Customer response

  11/17/2021

   I am rejecting this response because:
  
  I am not sure who just responded but I havent spoken with anyone from corporate. I have spoken with community manager ****** who is not apart of the issue. She advised finance was going over the information and that was the last of what I heard. NEVER have I been advised that the deposit has been sent nor has it been received. When was it mailed may I ask ? And why have I not been able to get in touch with corporate but I can receive a message response ?

• Initial Complaint

  11/10/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I was a previous resident at Signature at trinity ***** apartments which is owned by Dominium apartment management. I was a resident for 2 years after the first 12 months my lease went from yearly to month to month. I moved from out of state to Dallas **** prior to moving, Signature at trinity ***** never showed me unit I would be residing in nor did they walk me to the unit I was giving the keys and told to find it after signing the lease. Upon the day of move in I took picture of all the mold, dirt, none painted walls, broken appliances, leaking air filter which was never changed. Nothing was fixed in my two years of living here so I wanted to move due to unhealthy black mold in the entire apart causing my child and I sickness. All the reports of the mold for them to come out and paint over only one **** of the house which was my room floor which started growing mold up the walls. I moved from my unit July 31st 2021 turned in my keys and took pictures and videos of how I left the unit. 30 days after move out I am expecting my deposit to be returned which was $700 and the remainder of my rent/WIPS (walk in payment system) balance of $906 for the month of august totaling $1606. I have emailed Dominium, called, faxed, emailed and chat and have no received 1 phone call, letter anything upon my move out to let me know anything. I called, drove to, emailed, left messages for signature at trinity river and most of the time I get no help! I went into the office again the beginning of October to speak with a manager because it was now 90 days since move out and I still havent received my money nor a move out letter. I was told by the apartment manager ********* that I was not due a refund, but when I started digging into why she couldnt tell me so I reached out to Annisa the new manager and she spoke with maintenance in front of me and was told that my unit was left clean and in the condition it was when I arrived. I want all of my money or I plan on taking legal

  Business response

  11/19/2021

  Hello Jasmine,

  
  I am writing in response to your statement regarding your time as a resident at Signature at Trinity ***** up until your move out as of July 31, 2021. We regret your move in experience and final moments as a resident were not in line with Dominiums standards.

  
  As it pertains to your final account balance, according to our records, you were not charged for cleaning at move out as confirmed with the member of the office team who completed the final walk through of your apartment. You were, however, charged for a few damaged blinds.

  
  According to your account ledger at the time of move out,the last payment posted in our system was June 2, 2021, via the **** payment system.

  
  If you would like to discuss your final account statement in detail, we would be more than happy to assist you by providing a copy of your ledger ahead of the discussion, so we are able to review the same information.

  If there are any discrepancies found during the review, we will be more than happy to make any necessary adjustments to your account in order to ensure fairness and a refund if it is due.

  Please contact us at ************ or via email at *************************************** at your earliest convenience.

  
  Sincerely,

  
  *****************************
  Area Manager 

• Initial Complaint

  09/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I lived at Balmoral for 4 years and recently moved out on August 1st, 2021. They took $250 of my deposit money for a cleaning charge in which I disputed becuase I cleaned the apartment for two weeks straight and did an adequate job doing so. I also communicated that I would be doing the cleaning myself to the manager, ***** Basically the only thing undone was wiping down the kitchen countertops becuase they had a painting guy, painting the walls before I was even moved out, which is also unporfessional. There was no move-out inspection done upon the end of my notice as outlined in the legal lease as well, in which **** is saying they did not due to the fact a minor turned in the housing keys which is a lie. I turned it in and i'm 27years old. I have attached the entire email thread that goes more in depth regarding my whole dispute. **** told me to deal with the dispute in legal matters which I would like to avoid but have the means to do so.

  Business response

  09/28/2021

  Whom it may concern.
  
  Balmoral Apartments and Dominium stand by its handling and billing ofthe of the referenced move out charges. We take pride in our ability be fair andconsistent with our move out process.  Ihave attached the move out statement, inspection checklist, invoice forcleaning services, as well as a statement from site management. The move out chargeswill remain, and no refund will be granted.
  Sincerely,
  
  *****************************
  Regional Manager here...

  Customer response

  09/28/2021

   I am rejecting this response because: The notice of Lease Infraction is irrelevant to what is going on right now. That was over 2 years ago and I was accused of being unsanitary due to the fact that I left a bag of trash on my back porch by accident that day, in which i threw it in the dumpter immediatly when i noticed i forgot it out there that morning before work, and a bag of empty chip bag in the living room in which was embarrasing to get a re-inspectipn for. I have picures of this incident as well. It should not be my fault **** hired a cleaning crew after she was fully aware i did the cleaning myself and she did not have any issues with me doing so and also did not walk through the apartment after i left, she hired them blindly which is not my fault. This situation is very unfair and not consistant with the lease I signed. I have documented several lease violations from Dominium and I stand as an honest person. 
  

• Initial Complaint

  09/08/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Dominium needs to give our $300 deposit back! Their **************** property is giving a senior and her disabled son a runaround on a deposit refund. They said the refund had to come from the Dominium's office in *********, so we waited. The refund didn't come, so we called the main office in ********* and they said it was ****************'s responsibility. Nobody at **************** answers the phone and they never call back.Enough with the lies and games. An old lady and her disabled son are about to become HOMELESS!

  Business response

  09/08/2021

  Hello

  ******************** applied for our community online on August 31 and paid a deposit and application fee via her credit card for a total amount of $400.  ******************** cancelled her application after speaking with the staff on the same day.  She paid her deposit via credit card and we are not set up to refund their fees back to the credit card and must process a manual check.  Her refund of both the $300 deposit and the $100 application fee were processed the same day as per our policy and sent to accounting for a refund.  Our process does take a couple of weeks to cut and mail out a check.  I checked with accounting today and the check will be mailed via ***** to her from our office tomorrow and she will have it by the end of the week. 

  If you would need further information please let me know. 
  

  Sincerely
  

  *******************************

  Sr Regional Manager

  Dominium

• Initial Complaint

  09/01/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am a resident of ***************************** in ******* managed by a company named Dominium. They have had us living in filth for the past two weeks. The trash compactors are beyond over run. Please view attachments to see just how bad. I have video as well. Please keep in mind I recorded this a few days prior and it is WORSE now. I have spoken to direct management at least 3 times and left several voicemails with Dominium directly. Promises of removal. No action. The smell is absurd, the rodents are absurd. We have children that walk the neighborhood! It is beyond unsanitary and clearly not safe. In a pandemic nonetheless. I must reiterate I feel very unsafe.

  Business response

  09/10/2021

  GoodDay *******,

  
  Thank you for taking the time tocommunicate to us your dismay at *****************************.  It saddens usto see the trash pile up and have been working tremendously hard to make thiswrong right.  I have attached pictures to reflect what has been accomplishedwithin the last few days at the property.  We have rectified the issue andwill continue to keep the property overall appearance within policy per ourCompany and City Guidelines.  Should you have any questions, please feelfree to contact me at ************.  Thank you again, *********************(Community Manager) and ***************************** (Regional Manager) ****** ofLawrenceville 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩