Business ProfileforPella Windows and Doors - Northland

Review from ********** 1 star 12/27/2023 First and foremost, I want to say I love Pella Windows. BUT I will never ever contract with them again!I have had 7 windows installed. First time was through a contracting company that installed Pella Windows. The installation company was wonderful but getting the products from Pella was horrible. it was the delays in the time, the rescheduling of the appointments, their overall customer service! they blamed it on the manufactures, which, of course, is them. After the first five windows were installed, one window there was a gap and you could see outside. the contractor came out and said it looked like a flaw in the window , Pella sent a man out and said he needed to speak to someone else. Another Pella employee came and installed a new bottom half of the window. There were still a gap and the wind was still blowing through. After several more back-and-forths Between the contractor in Pella, a gentleman came out from Pella with my contractor here and said oh youre supposed to put in five shims not two! why did the first two Pella employees that came out did not know this as well as the contracto?. He stated *** been doing this a long time so I know these things and they dont. I asked him if he was going to let his employees know this fact that only he knew and he said sure Ill let them know. the other two windows that I had installed at a later date I went directly through Pella on these, and a representative sat down at my dining room table and said youre dealing directly with us. This will never happen again! Well, guess what the delays happened again, and again, when speaking with their customer service today, and expressing my disappointment to them, I requested that I not have to finish paying it off for the inconvenience. She was not helpful at all and said its not our fault. Well, if its not their fault, whos is it? Is it mine? Like I said very very poor customer services, and willingness to work with you.