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Tactical Brotherhood

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 146 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a bag from this company on Jan 13, 2025. Then on the Jan 21st, I was charged *****. I was charged this amount again on February 20th and again on Mar 19th. I want my money returned to me. I made no agreement for these extra charges.

    Business Response

    Date: 03/20/2025

    Thank you for contacting us! To get help, access ***************************** or call us at **************. We will sort this out as soon as possible!

  • Initial Complaint

    Date:03/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took $24.95 from my account unauthorized I didn't purchase anything for these people but they took $24.95 out of my account on March ********* sometime around 9:00 p.m.

    Business Response

    Date: 03/18/2025

    Thank you for contacting us! To get help, access ***************************** or call us at **************. We will sort this out as soon as possible!

  • Initial Complaint

    Date:03/03/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a decal for $3.95. I didn't receive it. Last night, the company charged me $24.97 for a subscription I didn't want. Now, I must change my debit card which costs $5.

    Business Response

    Date: 03/04/2025

    Thank you for reaching out! Please contact us at ***************************** or by calling at ************** and we will get this figured out for you!

    Customer Answer

    Date: 03/04/2025

     I am rejecting this response because:

    They dropped my call. I've already sent them an email. I want my money back from the Tactical Brotherhood. They are fraudulent.

    Business Response

    Date: 03/05/2025

    Hi! We appreciate your response. You can directly contact us here at ************** so we can sort this out right away. We also respond with receipts and cancellations by email, you may check you spam inbox as it happens in most of the cases here. For further information and help, you can visit *****************************.

  • Initial Complaint

    Date:02/28/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some decals from them ,a just pay shipping deal. I have never received any decals ,but they rob ***** from my account every month. I've tried contacting them, with no results.

    Business Response

    Date: 03/03/2025

    Thank you for contacting us! To get help, access ***************************** or call us at **************. We will sort this out as soon as possible!

  • Initial Complaint

    Date:01/17/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/8/24 I purchased some decals from The Tactical Brotherhood off of ********. Unbeknownst to me they have charged me $24.76 every month since for a subscription that I never authorised and have not used. I am expecting them to reimburse me the $148.56 that they have charged me over the last 6 months. I also want the subscription cancelled which I tried to do on their web page but it only got changed to a subscription for $6 and change, not cancelled. I will also be talking to my credit card company to see what they can do.

    Business Response

    Date: 01/20/2025

    We appreciate your contact! For support, connect with us at ***************************** or dial **************. Our team is ready to assist you promptly!

    Customer Answer

    Date: 01/20/2025

     I am rejecting this response because:

    Called Tactical Brotherhood and was only given a refund for 1 month of charges. I have since contacted my credit card company and they will refund me for 2 more months. That leaves 3 months left that the Tactical Brotherhood swindled me out of. 
    I made what should have been a simple purchase of some decals. Hidden in their fine print is that they will sign you up for a monthly subscription that they say is donated to veterans groups. I dont believe they donate anything if they do business this way. 

    Business Response

    Date: 01/27/2025

    Thank you for contacting us! To get help, access ***************************** or call us at **************. We will sort this out as soon as possible!

  • Initial Complaint

    Date:01/16/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Getting billed ***** every month for what I don't know...tried to contact company and no response. Bought some stick from them and now my card is billed every month Did not agree to this

    Business Response

    Date: 01/17/2025

    Thanks for reaching out to us! For assistance, please visit ***************************** or give us a call at **************. We're here to resolve your issue!

  • Initial Complaint

    Date:12/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a product from Tactical Brotherhood that was free, just pay shipping. It came with a membership/subscription if not canceled. I canceled but they still charged me $24.76 on November 29th. I then emailed 3 times with no response at all. This last email I let them know that if I did not get a response, I was filing a complaint with you and my bank against them.Well I have heard nothing nor have I received a refund.

    Business Response

    Date: 01/14/2025

    Thank you for reaching out! Please contact us at ***************************** or by calling at ************** and we will get this figured out for you!

    Customer Answer

    Date: 01/14/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I'm wasn't sure which answer to put. I left several messages at that number without a response. I had to dispute with my bank to get both unauthorized payments bank

  • Initial Complaint

    Date:12/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought some decals online which I have never received. I did not join anything. Now they are charging my debit card $24.95 for what I dont know. I cant get an answer in any way !

    Business Response

    Date: 01/02/2025

    Thank you for contacting us! To get help, access ***************************** or call us at **************. We will sort this out as soon as possible!

    Customer Answer

    Date: 01/02/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:12/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/09/2024 you just attempted to pull money out of my acc without my consent. On top of that i only **** you my cats to pay pay for postage for a free gift that i was supposed to recieve months ago and you never sent it now I see what you do with the credit cards once postage is paid. I will be letting the fraud ***** Know how you are scamming people and you will pay soon or later

  • Initial Complaint

    Date:12/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was first fooled into a subscription that I did not want, I was only looking to purchase the product they were offering. Once I found that I was being charged more than double the cost of the product I was purchasing I want to the website to cancel. They made it seem that I had cancelled but I had to continue declining offers which I did not want to be roped back into the sneaky subscription so I stopped clicking and they kept my account active and continued charging me. I have now paid over $75 for a $10 product due to their scam tactics. I did my account cancelled today after declining 7 additional offers. Now I must hope they do not decide to try to charge me again in the future since I believed I was cancelled in the past. Complete bait and switch tactics here. You can cancel only if you keep clicking that you don't want a different offer. I didn't go to the offers page I went to the cancel page.

    Business Response

    Date: 12/09/2024

    We appreciate your contact! For support, connect with us at ***************************** or dial **************. Our team is ready to assist you promptly!

Tactical Brotherhood is NOT a BBB Accredited Business.

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