Complaints
Customer Complaints Summary
- 3 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a brand new furnace in September 2022 for over 7k and since purchasing it has not worked. It was brand new, I have had technical after technician come out and fix it for it to stop working again a few weeks later. It broke again on Christmas Day and my home temperature was below 50 degrees when I called to ask for help as I have an infant child and 3 other young children who can live in this conduction when the weather in ********* was -20 outside. When I called I was hung up on several times by rude sales reps and when I finally talked to someone they essentially told me there was nothing they would do and would call me the next business day.
Business Response
Date: 01/27/2023
Thank you for bringing this to our attention. This matter should be resolved, and the customer is happy with the solution. We responded to the customer a couple days after the original complaint, and we were able to make things right by taking care of the problem and offering the customer a free ****** Club Maintenance agreement on 12/26/22. Unfortunately, I personally never recieved the first BBB complaint in the mail, or we could have avoided the final notice.
***************, General Manager
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.