Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a auction lot with 5 drones one being super expensive. They only shipped 4 and when comfronted they lied and claimed they shipped all. The one they didnt ship was the expensive one.

  Business Response

  Date: 07/16/2024

  Dear BBB,
  
  Thank you for bringing this customers concerns to our attention. We apologize for any frustration or inconvenience this may have caused.
  
  We have contacted the customer with their supplied phone number, and are working to address their concerns. The customer also has our direct contact information for further questions regarding their complaint.
  
  Best regards,
  Best Buy

• Initial Complaint

  Date:03/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a "like new" condition lot, which should have minimal wear. 3/5 items had severe damage, which requires professional care/repairs, and happened to be the most valuable items. I reached out to support, and their solution was to refund me much less than what the items were worth by overvaluing the items that didn't have a problem, making this option lose me money. I asked for a partial refund instead to have the items fixed, and am now not receiving a reply.Even if I did get a refund, this is a huge waste of time and the descriptions are a complete lie. A "like new" product should have minimal cosmetic wear and no functional damage. I received severe functional damage and they offer horrible help. According to the stickers on the order, these items have been sitting for years, likely causing these damages, and likely don't get checked before being sent out.Lastly, the items are packaged horribly. The box the items were in was completely rotten and ripped from one side. It had no packing, making the items inside fly around and hit each other and the box. The bags with the items were also already partially ripped. Some items don't have proper labeling/stickers, and one item was not the same as the one shown in the manifest.

  Business Response

  Date: 05/11/2024

  Dear BBB,

  Thank you for bringing this customer's concerns to our attention. We apologize for any inconvenience or frustration this matter may have caused. Best *** has contacted the customer and we are currently working with him to resolve his concerns. The customer has our direct contact information if he has any questions.

  If you require additional information, please feel free to contact us.
  

  Cordially,

  Best Buy Customer Care

  Customer Answer

  Date: 05/13/2024

   I am rejecting this response because:
  
  Rejected to cover repair costs, even with an itemized repair bill showing the items name and serial number. Did not address incorrect (and much cheaper) item that was sent, or the third damaged lens.

  Business Response

  Date: 05/14/2024

  Dear BBB,

  Thank you for sharing this customer's response. While we regret any frustration or inconvenience this matter may have caused, Best Buy contacted the customer and provided two resolutions. The customer agreed to the terms and conditions of his purchase before payment, however he has not accepted either resolution. The resolutions offered by Best Buy remain available to the customer. The customer has our direct contact information if he has additional questions.

  Please contact us if you need additional information.

  Cordially,

  Best Buy Customer Care

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT TRUST LISTINGS.I purchased two pallets from Tech Liquidators. ORDER: EHZPQCYGWT for $18,793.45 and ORDER: L7JNZXWCPT for $16,886.41. A grand total of...$35,679.86.17 Laptops of the 81 shipped had MAJOR defects (bad motherboards, video cards, no power, etc.). That is a 21% defective rate. They are not properly diagnosing these laptops, and are ripping off their customers. They sell them as "Working", but many are defective.I have purchased from them many times before, and have been a good customer. We usually take the hit when only a few may have issues (it tends to be part of the game for used computers). It has gotten worse and worse over the years. When issues like this have happened before, they have properly done RMA's. Now I am being told because I did not respond and let them know within 7 days that they are defective, per their policy, there is nothing they can do.We are a small business, and sell used laptops as extra income for busy work apart from our normal operations. We cannot properly go through 81 laptops within 7 days. They clearly cannot either, as they just push these through without proper standards.My request was on the lower average and did not even include shipping ($7,012.50). This is not right.

  Business Response

  Date: 12/22/2023

  Dear BBB, 

  Thank you for bringing **************** concern to our attention.

  We apologize for any inconvenience. 

  **************** orders were delivered at the beginning of August, and did not reach out to customer service until October 5th to report the issues. 

  The claim was denied based on being significantly outside the 7-day return period for TechLiquidators. 

  Best Buy would support the decision, and would not be able to offer a refund or exchange. 

  Best Buy will document the concern on the executive level. 

  Best Buy considers this matter closed. 

  Warm Regards, 

  Best Buy. 

  Customer Answer

  Date: 01/01/2024

   I am rejecting this response because:
  
  I have informed my side of experience with many different representatives within the ************ of ******* Tech Liquidators, and Best Buy management.
  
  They are sticking to a pathetic 7 day policy to quality check over 82 devices. BBB gives 10 days alone to respond to this message! Best Buy's seven day policy is a pathetic representation on how they view their products. They know that they are peddling broken computers marked as "Used - Working", which is why they can't back their auctions for more than 7 days. Their entire system should be audited. We got extremely burned. I have only been honest and forthright in our proposal for a resolution. We only wanted a refund on the one with significant issues. Issues that render the laptops beyond economic feasibility for repair. My complaint STANDS. I will have to consider pursuing legal action now.
  

  Business Response

  Date: 01/10/2024

  Dear BBB, 

  Thank you for sharing the client's additional concerns with us. 

  We have gone ahead and will document the client's feedback on our return period. 

  Best Buy and Tech Liquidators would be unable to provide a refund on this matter, as ************ is significantly outside of the return period. 

  Best Buy considers this matter resolved. 

  Warm Regards, 

  Best Buy

• Initial Complaint

  Date:08/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  (BUYER BEWARE) I would give this place zero stars if I could for their terrible and effortless customer care/service. I recently ordered 3 pallets of desktops came out to around $15,500 that I spent on this company within a 2-week period! Only to get broken things and treated like crap! The shipping took over 3 weeks. There were at least 2-4 things wrong with each pallet. They gave me a little refund for the first 2. The third one they fought me on due to the issues with the units and the **** the units went for. The most expensive one had a RTX **** that came broken (no post) Another one had broken RGB fans/ fan issues. The third one had a broken motherboard. The fourth one would post to the monitor then black out after the slightest movement (bad graphics card). After filing a claim, they wanted me to send all 4 units in to get a total refund of $1300 when the first one with the broken GPU sells for 1300$ used alone. The other two with broken fans and motherboard for sell for 700$ each and the last one would sell for around 150$ used. They told me after investigation they would issue the 1300$ back and keep the units. I came to the conclusion I would send them one back that wouldn't hurt my profit. They rejected it. After a week of fighting with them they still will not give me a partial refund. I told them for days on end that If I send back those units I will be at a loss for this pallet. Why should I have to be at a loss for their wrong?? makes zero sense. They refuse to do anything else besides put me at a loss for their wrongdoing. They won't fix the situation and its sad that they treat their high dollar customers this way. It seriously blows my mind especially after spending $15,500 that I'd get treated this way. Please do not make the same mistake I did and save yourself the trouble and spend your money elsewhere.

  Business Response

  Date: 08/16/2023

  Dear BBB,

  Thank you for bringing this customer's concerns to our attention. We apologize for any frustration or inconvenience that *** have caused. Best Buy has reached out to the customer and provided them with the information needed to resolve their concerns.

  Should you require additional information, please feel free to reach out.

  Cordially,

  ****

  Executive Resolution Specialist

  Best Buy Customer Care

   

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Regarding ORDER # JFWERTMZ6K placed on Feb.24.2023 They sent me completely junk damaged with 90% Cracked/Dead screen phones, I paid $4130 for this order, they should have mentioned Cracked Screen in the Auction title, simply they are misleading the customers with wrong condition descriptions. I contacted them multiple times via email and phone calls but they refused to negotiate or offer any help like returning the order for refund or even partial refund then they stopped responding to my emails.

  Business Response

  Date: 03/08/2023

  Dear BBB,
  
  Thank you for bringing the customers concerns to our attention. Please know we have attempted to contact the customer to discuss the issue and we are waiting on their response. If they have any outstanding questions though, theyre welcome to reach out using the contact information provided to them directly.
  
  Sincerely,
  **************
  Best Buy Corporate

  Customer Answer

  Date: 03/11/2023

  These phones are not Salvage grade nothing salvageable about these phones its garbage grade and total junk (they should feel ashamed to sell it and scam hard working ******** people), it's not even a BestBuy customers return items, techliquidators purchased these phones or got it for free from a third party then sell them on techliquidators.com for a premium price, I do not want full or partial refund for this order, I want to return the order and get my money back. It's one simple thing that any respected US company offers without hesitation.
  
  

  Business Response

  Date: 03/15/2023

  Dear BBB,
  
  Thank you for bringing the customers concerns to our attention. Please know our answer remains unchanged. If they have any outstanding questions though, theyre welcome to reach out using the contact information provided to them directly.
  
  Sincerely,
  **************
  Best Buy Corporate