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Find a Location

Paradigm Dance Project has 1 locations, listed below.

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    Business ProfileforParadigm Dance Project

    Dance Instruction

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1300 Salem Rd SW Ste 700, Rochester, MN 55902
    BBB File Opened:
    9/27/2022
    Years in Business:
    6
    Business Started:
    8/13/2018
    Business Management
    • Tiffany Holan, Owner
    Contact Information

    Principal

    • Tiffany Holan, Owner

    Customer Contact

    • Tiffany Holan, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/27/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I signed my daughter up to start dance classes at Paradigm Dance Project. There is no phone number provided for this business so all communication was done via email. Prior to registering my daughter I asked what level she should be placed in for classes. I provided he age, grade, and experience level. The owner sent me recommendation for class level and I signed up for the suggested classes. The website was poorly made and did not contain important information such as correct start date, dress code requirements, etc, until I pointed it out and the owner fixed the website. The new studio was under construction so we were not offered a time to come in to see the facility despite requesting it. She insured me the studio would be completed in time for the session to begin. We came to the studio for the first day and construction was not fully complete. It was also obvious prior to starting the 2 classes that we were told to register that my daughter was not in the correct level, as all of the other students were much too young and less experienced. The owner said my daughter could move up (without even evaluating her) but the higher levels did not work for my schedule. I requested a full refund, as we had been told to register for the wrong classes. The owner refused to refund our money and changed the information on the website policy to support her refusal of refund. The owner needs to take responsibility and refund the appropriate monies, as she was the one who told us what class to register for, which was not correct.
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    Customer Reviews

    0 Customer Reviews

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