Business ProfileforTom Kadlec Kia

Two years ago, I bought an Acura TL at Kadlec *** with just shy of 125k mi on it. These cars, like most ***** products, require a timing belt and water pump replacement every 105k miles, because if the timing belt fails, the only fix is to replace the whole engine. One would think that a larger and reputable dealership would make sure that this maintenance had been handled before listing it for sale. Fast forward two years, and about 26k miles, Kadlec ***** sent me a letter stating that my car was overdue for the timing belt and water pump replacement. Serendipitously, only a few weeks later, my salesperson emailed me asking how things were going with the car, so I expressed mild frustration with the situation and implied that Kadlec should suggest some sort of remedy. In response, I received crickets. A week later, I emailed my salesperson again telling him that if I didnt hear from him, I would start writing negative reviews and gave him four more days to reply. That same day, I received a response. He basically summarized the cars service history and said there was no way to prove it HADNT been done. I responded by illuminating the fallacies in his rebuttal, then highlighted the irony of the ***** department cant prove that it HASNT been serviced (and it is their policy to not fix stuff that isnt broken) while the SERVICE department says that if you cant prove it HAS been done, then it needs to be done. His response was Happy reviewing! So Im happily reviewing Kadlec ***s policy to sell unmaintained vehicles and not stand by their product. They clearly have no interest in customer retention, customer satisfaction, or operating with any sort of integrity. My best advice is to buy your used vehicle anywhere other than Kadlec ***. They dont complete long-overdue scheduled maintenance before the sale and they will refuse to stand by their product.

While it is our policy to safety inspect every used vehicle that we sell, unfortunately, it is impossible to know the history of every vehicle sold during previous ownership. While we would love to know every customers maintenance on an 11 year old 125k mile vehicle such as yours there is no way to know if a timing belt has been done even if we tore the motor apart. All we can do is check the condition of the belt and that doesn't tell us if it has been done. You are correct, we do not tear motors apart to inspect them. While I understand your frustration, this is a maintenance item. We gave you as much history as we had available to us, we even reached out to the previous customer for any more information we could obtain. We wish you the best.

Thank you, Kadlec **** for your response. You just proved my point. Sales cant prove it wasnt done - wont do the service. Service cant prove it was done - you have to do the service. No integrity.