ComplaintsforDennis Kirk Inc

• Initial Complaint

  07/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered back brakes for a 12 heritage morning of July 11 2024. Paid with debit card july 11 3024 email stating parts wont be shipped til I pay a balance of an account I dont have called Dennis Kirk. They stated they sent my a replacement chrome mastercylinder and I didnt send the defective part back. Master cylinder on bike is stock BLACK they called me a thief and I dropped the f bomb called back talked to mgr. she said this purchase today is the same card I use for all my purchases. The numbers didnt coincide. . And mgr called me a thief again. I told her I would go out to my garage and take a picture to prove it was no chrome mastercylinder. As we all know that people sitting behind a computer keyboard dont make mistakes or wait to enter info and enter the wrong data attached to your name. Ive experienced this over the past 9 years with drs. 3 years and ** just hearing of this outstanding debt. No letters phone calls or emails. DENNIS KIRK YOU STOLE MY $52.84. You wont get another red cent from me. Your ladys owe me and my wife an apology and the parts or my money back. Now I see why it says not a bbb accredited business

  Business response

  07/15/2024

  The order has been cancelled and a refund has been issued

  Customer response

  07/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ORDERED AND PAID FOR A PART ON APRIL 9,2024 IT IS NOW APRIL 22, 2024 AND LOOKING AT THE TRACKING FROM ***** YOU CAN CLEARLY SEE THEY LOST TRACK OF MY PURCHASE.SPEAKING TO A REP. OF THE **** AND THEY CONFIRMED THEY DO NOT KNOW WHERE MY PURCHASE IS. I FEEL IT IS THE RESPONSIBILITY OF THE SELLER TO MAKE SURE MY PURCHASE IS DELIVERED. SPOKE WITH A WOMAN IN DK CUSTOMER SERVICE THREE TIMES. ONCE ON APRIL 17, ONCE ON APRIL 19 WHEN SHE SAID SHE WOULD GET IN TOUCH WITH **** AND GET BACK IN TOUCH WITH ME THAT DAY, WHICH SHE DID NOT AND AGAIN I SPOKE TO THE SAME REPRESENATIVE OF DK TODAY, APRIL 22 AND WHILE SPEAKING TO ME SHE TOLD ME TODAY WAS MONDAY AND THAT IT WAS "HECTIC" THERE AND SHE HUNG UP ON ME. IT IS NOT MY PROBLEM THAT IT IS "HECTIC" THERE, IT IS HER "JOB" WHETHER SHE IS BUSY OR NOT TO TAKE CARE OF THIS PROBLEM AND NOT TO JUST HANG UP ON ME AND MOVE ON TO THE NEXT CUSTOMER. I TRIED CALLING AGAIN AND SPEAK TO A SUPERVISOR AND WAS SENT TO VOICE MAIL AND HAVE YET TO RECEIVE A CALL BACK. I FEEL IF IT IS MY RESPONSIBILITY TO MAKE SURE A PACKAGE GETS RETURNED TO SELLER TO RECEIVE A REFUND THAT THE SAME RESPONSIBILITY SHOULD BE PLACED ON THE SELLER WHEN A PURCHASE IS MADE AND THEY HAVE ALREADY RECEIVED THE MONEY FOR SAID PURCHASE.

  Business response

  04/23/2024

  We have been in communication with the customer this morning.  The correct part/package has been reshipped.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On February 10, 2024, I purchased handwarmers for my 4-******* from Dennis Kirk. When I received them, they were miss packaged. I had ordered the Moose industry's quad zone handwarmers for $220.95. When I opened the package, I had received the dual zone ones that are $194.95 but was charged for the quad zone ones. I reached out to Dennis Kirk and told them what had happened. They said they would send the correct ones with a return label for me to send the dual zone back. When I received the new package with the correct handwarmers there was no return label. Then I recently was charged again for the quad zone handwarmers. I then tried to reach out to resolve the issue. When I did this, I was treated very rudely and was talked over while trying to explain what had happened. I was informed that they had reached out via email, but I tried to explain to them that I never received the email. After I was treated rudely, I asked for the persons manager several times and was denied each time and eventually was connected with the manager only to be dismissed. They said they would send me an email with the return label but will not return my money until they have received the dual zone handwarmers. The miss charge will remain until they have arrived. Also, what they are holding from my account is more than what the dual zones cost on their website. All in all, I feel this company is unreceptive. My concerns were not received at all and feel like other consumers need to be aware of how Dennis Kirk chooses to conduct their business and handle matters.

  Business response

  04/05/2024

  We were in communication with the customer yesterday and a return label was sent out to him - per his request.  As soon as we see the package tracking back to us, we will start the refund process.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Tried placing an order over the course two days and each time experienced difficulty in actually getting the order placed. Was told the card presented for payment was declined but after checking with the issuing bank was told there were three charges to this merchant, $475, $437$70, since these charges were to a merchant that had never been used, the issuing bank flagged the card as being compromised. When contacting Dennis Kirk customer service was told one order shipped from supplier, one other part of order was shipped direct and another part of order was back ordered even though I was charged. I called customer service at the merchant I would have to pay a restocking charge. I can't imagine Dennis Kirk treats many of their customers and orders like this experience,

  Business response

  03/11/2024

  For some unknown reason our Safetech software was not letting this card through.  Safetech is a security software to help **** off bot attacks and fraudulent credit card orders.  By the time the card was authorized, the customer was frustrated (completely understandable) and wanted to cancel his order.  A refund is in process.  Normally will show within 3-4 days.

  Customer response

  03/21/2024

   I am rejecting this response because: i still have not received the credit from DENNIS KIRK *** when i called today the very rude customer service person said their accounting department said refund had been issued , told me i was confused and hung up. 

  So far to date I have not received a refund of the $437 that was charged to my account

  
  
  

  
  

• Initial Complaint

  12/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Placed an order for springs got 2 sets only needed 1 But got 2 orders. Sent back right away unused in original box order was 140$ refund only 106$. Not using them again. Website says easy returns

  Business response

  12/06/2023

  Original order also contained a Moose universal shock tool that add $25.44 to the $140.14 total.  That item was not returned - therefore the difference in total refund.

  Customer response

  12/06/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Purchased a jacket on a Sunday night at 8:06 that said free shipping. Got a confirmation email and was charged shipping. Ok. I obviously hit the wrong button. Within 5 min I tried to change the order and had to email since no one answered on a Sunday night. Called 8am Monday morning and asked to change shipping speed. She said it already shipped same day. It shipped between 8:06 and 8:12 on Sunday night? I was basically dismissed and hung up on.Truth is the price was EXACTLY the same on Amazon. I went with you because of past experience and buying with a smaller more local company. If I just went with Amazon I would have hit change order and been done.

  Business response

  02/21/2023

  Our **************** manager has reached out by email to offer a partial refund of the shipping costs.  Since the customer selected expedited shipping the order was processed immediately - therefore it could not be cancelled.  We will split the cost with the custom er

  Customer response

  02/21/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered several hundred dollars worth of parts from Dennis Kirk they never arrived customer service is now hanging up on me they are blaming *** or theft saying they would call *** then call back and never call back now they hang up on me girl named ***** then posing as someone else the voice gives it away i just want my parts. That i paid for

  Business response

  02/09/2022

  *** has GPS tracking that states this package was delivered, therefore the claim was denied.  We will reach out to the customer to offer alternate / possible resolution to this matter

• Initial Complaint

  12/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I made a large set of purchases with Dennis kirk the week leading up to Christmas. 2 of my packages were scheduled to deliver December 22nd a day earlier than expected so all is good right? Wrong. One package containing over 1k worth of new riding gear delivered by *** was left right by my door no issues everything was great. The other package sent separate had my balaclava face mask from fxr which was supposedly left in my mail box by ***** Second package was never in the mail box or the mail room seeing as I checked not minutes after delivery. **** confirms it probably got put into the wrong box seeing as it's an apartment and all boxes are side by side. Dennis kirk said they would open a claim which would take up to 15 days and be denied anyways seeing it shows delivered. I've asked for a replacement based solely off the amount of money I spent and the small amount the one missing item would cost them to replace. **************** is a joke and you just get the run around and told that they aren't responsible. Spend your money elsewhere. Preferably with a company that when a 50 dollar item is missing after you spend **** dollars makes it right.

  Business response

  12/30/2021

  I agree with the customer completely.  We will reach out to him and get the missing item re-shipped.

  I apologize for the delay

  Customer response

  01/02/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩