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Business Profile

Auto Repair

TGK Automotive

This business is NOT BBB Accredited.

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1

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Review Details

  • Mike L

    Date: 08/31/2023

    I don't like having to write a bad review, but in this case, I feel it is warranted. We have used TGK Saint ******* a few times for some basic things, like oil changes, tire rotation, etc. Even had them do brakes once, no issues. Took a car there on July 24th for an oil change. Within 2 days, we were getting blue smoke upon cold start. I checked the oil level and it was very overfilled, by almost a quart. Took it back in, they changed the oil to lower the level, free of charge. So far, no problems.3 weeks go by and it is still smoking on cold start. We took the car to our regular shop and they say that the oil overfill pushed oil into places it shouldn't be, in an effort to protect the engine. To clean up the mess, it would cost $931 to get all the extra oil out, before it ends up fouling the catalytic converters, which would cost thousands to replace.I took the estimate back to TGK and discussed this with Prestin. He denies that the overfill would cause this problem. He also denies the level of overfill, saying it was only .2 or .3 quarts, not almost a full quart. He said "we can do this service for you". My reply was quite simple: "If you can't even get an oil change right, why would I let you do anything mechanical to my car?". I also noticed that the skid plate (the shroud under the car they remove to change the oil) was not secured properly after the 2nd oil change. I requested that TGK take financial responsibility to fix the damage. He discussed it with the district manager and they declined to cover this, as "it is normal to find oil in those places". My other shop says that yes, it IS normal to find oil there - when the crankcase has been overfilled with oil.******* prefaces his automotive knowledge by saying things like "to be brutally honest with you . . .". This is not a good look to a customer - it does not instill confidence in me that they have a clue what they are doing.Beware TGK Automotive.

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