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Business Profile

Abrasives

Abrasives of St. Paul, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/30/2021 Sanding sponges was the order placed, however they sent circular sand paper. I called to get a RMA to return product. The refused to give me an RMA. We are now in the Month of May of 2024 and they have sent this to collection. The amount is $299.14. I explained that I did not order sand paper but sanding sponges. I explained that I wanted to return and they were unwilling to accept my return. I feel with this going to collections is a bit extreme as I am a business owner and have "written off" to bad debt uncollectable items.

    Business Response

    Date: 06/12/2024

    **************, we sincerely apologize for and inconvenience you've experienced!  

    It seems like there was some miscommunication between our credit department and our collection team and from my understanding everything was taken care of and Mr. *********** was going to contact the BBB to let them know everything was good.  We pride ourselves in customer service and satisfaction but also realize we're not perfect.  We do our best to make sure our customers are taken care of.  Please let me know if that is not the case.

     

    *********************

  • Initial Complaint

    Date:07/21/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has continually called us, asking for *****, trying to sell us product. We have repeatedly requested to be taken off their contact list, but they keep hounding us.

    Business Response

    Date: 08/11/2022

    *****,

    We apologize for the inconvenience this may have caused you.  We do our best to be your best supplier. 

    *********************

    BBB,

    We have already been in contact with the customer and resolved their concern via email.  We did make 5 phone calls to their business in the past year.  Their business happens to have 2 different telephone numbers that caused the extra calls going out.  No more phone calls can be made through our phone system to the telephone numbers they gave us.  We work hard to make sure all of our customers are taken care of.  If there is anything else we can do, please ask.

     

    *********************

    Customer Answer

    Date: 08/12/2022

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Abrasives of St. Paul, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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