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Complaint Details
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Initial Complaint
06/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I reached out to securion several time about my 401k plan. They told me repeatedly that the transferred there 401k to standard. They transferred me to standard several time. But ******* could not find my 401k and insisted I call securion as they never received my 401k plan. I have reached out several times and been told they do not have my 401k it has been sent to standard. As of now I would like a real response to this problem. ******** had my account as of march ******* as per the statement they sent in the mail.
Business response
06/13/2024
Thank you for this consumer feedback. We will respond directly to the customer. We are not able to provide our response on the Better Business Bureau public website in keeping with state and federal privacy laws and to protect the privacy of our customer.Initial Complaint
05/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
After much communication with the US Bank's employee benefit services over 11 weeks I have still not received my portion of my mother's Life insurance policy.Business response
05/23/2024
Thank you for informing us about this consumer feedback. Due to state and federal laws to protect the privacy of our customers, we are unable to provide details of our response to the Better Business Bureau via its public website. We will send a response directly to the customer.Customer response
05/24/2024
I am rejecting this response because:
I want to know when i can expect the payment check for my portion of the Life insurance policy. I have contacted the wa state insurance commisioner and have a case started there also. I am not going to stop action until US Bank and their subcontractors fulfill their policy obligations.Business response
05/24/2024
Thank you for this consumer feedback notification. We will respond directly to the customer. We are unable to provide details of our response on the Better Business Bureau public website, in keeping with state and federal privacy laws and to protect the privacy of our customer.Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 2/29 we contacted US Bank Retires to report the death of ***************************. I was told they mailed the packet on 3/6 and it would be 7-10 days which the packet promised was never received. On 4-11 they did say they have received the death certificate which **** had faxed. We have spoken with a Life Benefits Specialists named a Larm countless times ************** (2/29, 3/13, 4/11, 4/19) and also US Bank Retiree ************** (3/15, 3/20, 3/28, 4/17, 5/15) On 4/17 it was promised by Larm to overnight the paperwork needed but that never happened. On 4/19 forms were emailed to both beneficiaries **** and ***************************** (******* sons) to fill out called preference beneficiary statement, which both *********************** and ***************************** had filled out and faxed to ************** as soon the forms were received. To this date both **** and ******* have not received 50% each of the total death benefits ****** had set up for both of her sons.Business response
05/21/2024
Thank you for informing us about this consumer feedback. We will respond directly to the customer. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to the Better Business Bureau via its public website.Customer response
05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i am calling in regarding this company customer service rep name ***** i was talking to her about my claim the conversation about my husband death ands paper work that was being requested and other information about my husband medical has conversation go on she stated being rude and nasty then she try to say i was talking loud when i keep the same tone with the whole call i keep asking question about whats going on with my husband started to be rude and disrespectful she kept talking over me i told rep was recording call this is sad on how a company treat a grieving wife... there no sympathy this rep could not handle this call i did record the whole conversation from start to finish .. then i call monday where the claim rep handle my husband claim was suppose to call me never received no call .Business response
04/05/2024
Thank you for this information. In keeping with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide our response via the Better Business Bureau public website. We will respond directly to the customer.Initial Complaint
04/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 5/1/2011, I began accidental death and dismemberment insurance coverage with Hartford insurance. On 11/1/2018, this policy was taken over by Minnesota Life. On 2/28/24, I contacted Minnesota Life and cancelled this policy. I was informed at this time I was not *********** any refund of paid premiums because it was not a whole life policy. My wife cancelled her accidental death policy wit6h another company, and we received a full refund of paid premiums. I do not find it fair this company can just keep all that was paid with no refund. There were never any claims filed against this policy.Business response
04/05/2024
Thank you for this consumer feedback. We will respond directly to the customer. We are not able to provide our response on the Better Business Bureau public website in keeping with state and federal privacy laws and to protect the privacy of our customer.Initial Complaint
04/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I've tried to contact this business twice to cancel my accidental death and dismemberment insurance policy. The company only sent me one notice when I signed up for the policy and since then I've heard nothing from them. I'm unable to find that notice with my policy number and other information and I need their help to cancel my account before they automatically debit my credit union account again, but I've been unable to talk to anyone there. They refuse to get back to me.Business response
04/02/2024
Thank you for this consumer feedback notification. We will respond directly to the customer. We are unable to provide details of our response on the Better Business Bureau public website, in keeping with state and federal privacy laws and to protect the privacy of our customer.Initial Complaint
03/14/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Wife died 10/10/23 from a fall, All paperwork was sent in. When you buy a "Accidental policy" you expect for the insurance company to pay the policy. When the company can only give you their condolence, it makes you feel as if you've been robbed by the insurance company.Business response
03/13/2024
Thank you for informing us about this consumer feedback. We will respond directly to the customer. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to the Better Business Bureau via its public website.Business response
03/14/2024
Thank you for informing us about this consumer feedback. We will respond directly to the customer. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to the Better Business Bureau via its public website.Customer response
03/15/2024
I am rejecting this response because: it is not a response. If you die after a fall and then the insurance company says that you died from natural causes? If you're in a crash and die after the trauma is the same as if you roll off a bed. An accident is still an accident.Business response
03/20/2024
Thank you for this consumer feedback notification. We will respond directly to the customer. We are unable to provide details of our response on the Better Business Bureau public website, in keeping with state and federal privacy laws and to protect the privacy of our customer.Customer response
03/22/2024
I am rejecting this response because: their response is weak and not beneficial to either party. If they truly want it resolve this they would actually call me and TRY to resolve this.Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My Mother passed away in Oct 2022 we were told she had side effects from her first Chemo treatment. I had her medical chart pulled and she was actually overdosed on Chemo by a lot more medicine than was ordered. The doctor tried to cover it up. When I found out I filled a AD&D claim as my Mom had 2 of these policies. It took from July 2023 until December 2023 to get an answer. They denied it. I appealed and have been waiting for over 2 months. I was told they would have an answer on 2/21. On 2/22 I called to say I didnt get an answer and was told ******* would call me back ***** hours that didnt happen either. I called back today 2/26 and was told I would have an email by the close of business. Once again no email or phone call. When I called ******* was already gone for the day. I truly believe this company will tell you anything just to get your off the phone. I had an atty look over policy and medical chart and he believes they owe the policy so I guess we will be filing suit tomorrow. You would think this company would treat its customers with some respect considering everything we have all ready been through. I would not recommend any kind of account after the way I have been treated.Business response
02/27/2024
Thank you for this information. In keeping with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide our response via the Better Business Bureau public website. We will respond directly to the customer.Customer response
03/01/2024
I am rejecting this response because:
They never reached out to me. I have retained an attorney and will see them in court. I dont recommend this company for your insurance needs. Thank you!Initial Complaint
02/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This is in referrence to claim #******* Memorial Sloan *********************** on behalf of my deceased father. We keep receiving email correspondences concerning a life insurance claim. We responded once but still get the same forms sent multiple times. I do not think the company is legitimate. We are not sending any banking information that would expose ** to theft or scams. The following is the address listed in the email: Securian Life Insurance Company ************, ** 55164-0114 P.O. Box ***** ******* Services REGARDING - Memorial Sloan *********************** ************** We have had other insurance or bank related matters to settle on behalf of my father. I think it strange that the company would communicate solely by email rather than personally since money is involved.Business response
02/21/2024
Thank you for this information. In keeping with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide our response via the Better Business Bureau public website. We will respond directly to the customer.Initial Complaint
02/15/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Dear Securian Financial Team,I hope this message finds you well. I am reaching out to express my concern regarding the processing of my 401(k) withdrawal request. As of February 7, ****, I am no longer employed and, as such, believe I am eligible to withdraw the remaining funds from my 401(k) account and proceed with its closure.I have diligently completed all necessary paperwork and have submitted these documents through various means, including fax, ***** and directly through the Securian website, to ensure that all required documentation has been received by your team.Despite my efforts, I have yet to receive confirmation that my request is being processed within a reasonable timeframe. I understand that these processes can take time, and I appreciate the diligence your team applies to managing such matters. However, I kindly request an update on the status of my withdrawal request, including any potential steps I might need to take to facilitate this process.Your assistance in this matter is greatly appreciated, and I look forward to your prompt response.Thank you for your time and consideration.Business response
02/16/2024
Thank you for informing us about this consumer feedback. We will respond directly to the customer. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to the Better Business Bureau via its public website.Customer response
02/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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54 total complaints in the last 3 years.
17 complaints closed in the last 12 months.