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Complaint Details
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Initial Complaint
05/03/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Securian Financial continues placing my life insurance account on an automatic loan despite having been on automatic payments for more than 5 years and having spent hours with a representative in January 2021 to rectify this situation. After multiple email exchanges, phone calls, and assurance that the corrections would be made to my payment type and methods, Securian has still be deducting from my policy for payments over this last year. I never had these problems prior to Securian merging/taking over Minnesota Life. My account was setup for automatic payment, and if I ever missed a payment, it would be drawn from my linked account with my financial institution. This switch to a loan is not something I signed up for or authorized. This is predatory lending. I called again yesterday to rectify this, waited on hold for more than an hour between speaking with a representative who gave incorrect information about my account and trying to find a supervisor. Despite them having and confirming my contact information, when the call disconnected with the supervisor, no one returned my call and my issue remains unresolved.
Business response
05/03/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete.Customer response
05/03/2022
I am rejecting this response because:
This company still has not rectified the problem or communicated with me in any way. Email correspondence is an option for this business, but they have not emailed me.Business response
05/04/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete. A response may be provided up to four weeks from the date the complaint was received.Initial Complaint
04/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was unemployed at not fault of mine and had a loan at a credit union and payed on insurance every month that the credit union added on. When I became unemployed I contacted the bank for help until I found a job because the employer lied and said I quit and I didnt quit. I filed an appeal on the decision but due to the pandemic its was almost a year before receiving a date and now a continuous because we ran out of time. I still havent received help from this company and the bank is the people who filed the paper work because I was unemployed. After being denied I called the credit union TDECU they had no idea of the rules they go be. But whats odd is they attacked it to my loan with not knowing what it does for a customer and when approached about it I was told they dont have that knowledge. Plus my loan capitalizes twice every month and I brought that to their attention but no answers to that either. So Securian Financial and Tdecu are both wrong.Business response
04/20/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete.Customer response
04/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If in fact this is not resolved I would like to be able to contact you (BBB ) back. If in fact this is possible please respond letting me know. Regards, ****** MerrittInitial Complaint
02/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have been trying to get my group life insurance that I get through my employer cancelled for months without success. I have called and emailed Securian with the required cancellation form and Securian is still deducting premiums monthly from my paycheck.Business response
02/14/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete.Customer response
02/14/2022
I am rejecting this response because:
I do not consider this issue resolved until I receive a response from Securian. Once I actually receive a response then I will evaluate it and consider if the BBB case is resolved or not.Business response
02/14/2022
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete.Initial Complaint
12/28/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
My husband was accidentally killed by a driver and this insurance company has given me the run around with receiving the funds from his policy.Business response
12/28/2021
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete.Initial Complaint
11/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I filed a claim when my late ex-husband passed away with the help of my financial advisor. We received back a paper saying I needed “guardianship” papers for my son, who is the beneficiary. My estate attorney said that is not true and to simply send in the birth certificate and my custody papers, which I did overnight mail. Securian/Minnesota Life then sent me the same exact request for guardianship papers. My estate attorney will be handling this at the next level and possibly taking them to court to fill our legitimate insurance claim. I am the trustee to my late ex-husband’s Trust and this money goes to caring for my son who has medical needs to be covered. From the other BBB, complaints and their B rating, it seems this is what this company does in order not to pay out legitimate claims.Business response
11/08/2021
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete.Initial Complaint
10/18/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I'm just trying to get this claim done ,I've sent them emails and tax forms they don't accept ,how can u not accept a tax form from unemployment saying I was unemployed for the whole year ?Nobody responds ,nobody calls and they just keep sending me the same requests over and over again ,I've sent them bank statements and they still keep sending me requests for the same stuff ,u call up there and nobody knows anythingBusiness response
10/18/2021
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete.Initial Complaint
10/08/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
im spanish retired woman been pay for that for many year i try to stop an recover my money because can;t continue pay but they said if i stop is not refunds they never educated me whit that i need my money i leave from retire moneyed is no fair what they doing whit all the older people i need help please.Business response
10/11/2021
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete.Initial Complaint
09/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Securing Financial is the underwriter for my mothers life insurance policy. My mother passed away May 13, 2021. Securian Financial sent me and my siblings Preference Beneficiary Statements (claim forms) to fill out. We all filled out the forms and mailed them in. We included our names, addresses, Social Security numbers and dates of birth. Securian Financial is refusing to pay my mothers claim. They state that we were sent an old form and it is not valid. This form was created by Securian Financial. They are attempting to get out of paying a legitimate claim.Business response
09/23/2021
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete.Customer response
09/27/2021
I am rejecting this response because:
I would like to hear Securian Financials response (when they contact me) before I accept their response to the Better Business Bureau. I will let you know when I hear from them. Thank you for your help in this matter. Also, I forgot to include the claim number for this insurance policy. Its *******.Initial Complaint
08/05/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
September 14th, 2020 the Securian/Minnesota life insurance received my documents converting a a life insurance policy. My husband passed away and they will not pay me.Business response
08/05/2021
Thank you for notifying us of this consumer complaint. In accordance with state and federal privacy laws and to protect the privacy of our customer, we are unable to provide details of our response to this Better Business Bureau complaint via its public website. We will send a response directly to the customer when the complaint review is complete.
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Get a QuoteCustomer Complaints Summary
56 total complaints in the last 3 years.
19 complaints closed in the last 12 months.