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Business Profile

Cosmetics Sales

Sigma Enterprises, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

This profile includes complaints for Sigma Enterprises, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sigma Enterprises, LLC has 2 locations, listed below.

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    • Sigma Enterprises, LLC

      1395 Commerce Dr Unit A Saint Paul, MN 55120-1015

    • Sigma Enterprises, LLC

      286 W Market Bloomington, MN 55425-5522

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/28/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had put an order to be delivered on 7/2 for order # *********. I received notification that the package was delivered, but unfortunately, it was nowhere to be found. The tracking stated it was left at front door which was odd because I have a doorman. I asked my doorman to look around and check the cameras and per their findings, the package was never delivered. I reached out to the company and merchant, Sigma, and they advised me to wait since their shipping can take up to 13 days! This was supposed to be a gift and per my understanding, shipping was supposed to be 3-5 business days. I reach out again because it has been 13 days and still no package has shown up. They tell me they cannot offer a refund and I prefer to not get credit or a reshipment as this was meant to be a gift. I do not shop here nor do I feel I should be pressured to take the credit. I am asking to please get a refund for products in which I never received. I have never shopped here so I dont feel the need for a credit. Please help with this situation.

      Business Response

      Date: 08/01/2023

      Hello,

      Thank you for reaching out. We are sorry to hear your package was either misdelivered or stolen. We are able to offer an exception for this instance and a full refund has been issued to the original form of payment. 

      Customer Answer

      Date: 08/03/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sigma Enterprises, LLC is NOT a BBB Accredited Business.

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