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Business Profile

Dentist

Metro Dentalcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

This profile includes complaints for Metro Dentalcare's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro Dentalcare has 23 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment on February 10, 2025 as a new patient. Today I received an invoice for x-rays which were $192. I believe it is the dental offices responsibility to verify with my insurance what will be covered and anything that is an out of pocket expense to the patient shouldve been communicated prior to taking the x-rays to ensure that I am comfortable with paying the additional cost. This was not done and I do not feel that I should be obligated to pay for it. I had a horrible experience there. I didnt even receive my cleaning after waiting an hour and a half and was told that I could come back at 4 oclock that day to get my cleaning done. I also was approached about Invisalign multiple times by different people which had nothing to do with why I was there as I was there for a cleaning and exam.

      Business Response

      Date: 02/24/2025

      Practice Manager ***** called and spoke to ***** about her 2/10 appt - we apologized for her experience and thanked her for the feedback.  *** off the patient portion of the xrays as a courtesy

      Customer Answer

      Date: 02/24/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:02/13/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid my bill in full every time I was done with my procedure (teeth implants) 4-5 months later. A new office management group takes over and sends me a **** saying they screwed up and I owe them more money. Can they do that? After Ive been told Im all paid up and owe them nothing.

      Business Response

      Date: 02/28/2025

      Practice Manager called to speak with ***** about his account and review.  Account is fixed and ***** is happy.

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2022 my daughter went to Metro Dentalcare to receive fillings. This office is in my insurance network. They presented me with an estimate of what the fillings would cost if insurance did not cover the procedure, and asked that I give a card to put on file. Later looked at my account and saw that they charged me the whole $400 estimate and did not submit anything to insurance. After they finally submitted the claim to insurance they sent me a bill for around $60 but did not refund my $400 previously charged. I have made multiple calls over the years and either can never get through to any one, told that there is only one person in the billing office so I can't have their direct phone number, or they need to look into the situation more and then never give me a call back. 2 years later and I still have no answers and have not been paid back my $400.

      Business Response

      Date: 02/13/2025

      Reached out to ***** to discuss and she was due a refund.  Verified address and refund is being sent to her.  

      Customer Answer

      Date: 02/13/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my teeth cleaned at Metro dental care in ********** on 10/15/24. This was a normal cleaning that shouldve been covered 100% although I was filled $41.60. After researching this charge, I found out they gave me fluoride which insurance doesnt cover and the hygienist never mentioned. My insurance company said they dont pay for fluoride for anyone over the age of 18 and theres no reason to give it but they went ahead and did it anyways without my knowledge And me never told me there would be an extra charge but the billing manager herself said no insurance ever covers it so this should definitely be disclosed but they shouldnt be giving it to 59 year-old adults anyways I would like a refund of $41.60 that I paid That I did not know I was going to be charged for

      Business Response

      Date: 11/13/2024

      Practice Manager called ****** on 11/13 to discuss the 10/15/24 visit with him.  Office has refunded the amount paid for the fluoride.  It is our goal to have clear communication and ****** is happy with the solution 

    • Initial Complaint

      Date:04/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting on 8/18/2022 and continuing until 1/1/2024, my insurance (CIGNA) has been billed for multiple visits to a ************** ******* from Metro Dentalcare. The visits were billed under the name of one of my dependent children. No one on my insurance has at any time seen ************** *******. It looks like they have been billing my insurance and getting paid by my insurance for these fictional visits. The total paid by the insurance company appears to be $437.85.

      Business Response

      Date: 04/12/2024

      We are actively working on the resolution and have been in contact with the patient. 

      Customer Answer

      Date: 04/14/2024

       I am rejecting this response because:

      The response states that they are actively communicating with me.  I have not received any form of communication from Metro Dentalcare.

       


      Business Response

      Date: 05/06/2024

      Confirmed our team was able to get in touch with the person who filed the complaint. **** continue moving forward to support and resolve ASAP. 

    • Initial Complaint

      Date:02/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My experience at this location ******************** ************ 2/2/24 With *****************, DDS Very unprofessional that's what I describe!I went there to have a new denture made,After an exam she comes and tell me she need an Secours opinion from an experienced doctor if can be made this denture because the xray shows less bone on lower of my mouth. I asked her please make this quick because I do know Is possible to have a denture.She responded that she would get back to me as soon as possible on the Tuesday by 1pm. I went there on a Friday .She never got back to me with answers..I really hope this place don't come to me and say that I own money there because I can pay, money was never an issue ...but I will give her the worst review that she could get.I just want someone to tell her that is not ok to leave customers on the loop and specially " if you don't know what you do as dentist should not be dentist"

      Business Response

      Date: 02/26/2024

      Dr. **** contacted patient at pre arranged time and did leave message for patient to return call.  Dr **** wanted to refer patient to colleague for treatment and wanted to go over referral with patient.  Patient did not return call.  Office has tried on two separate occasions to reach out to patient and has not received a return a return call.

      Customer Answer

      Date: 02/26/2024

       I am rejecting this response because:

      I never got a phone call from them.

      That's why I made my complaint.

      Business Response

      Date: 02/28/2024

      We have left multiple messages, if you could please call the office back to get this resolved, that would be appreciated.

    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received services from this provider in October 2023, I was told I needed to pay for these services prior to them being submitted to my insurance provider based on what they predicted my cost would be. I received services on October 12th and was charged $161.00 and again on October 19th and again was charged $161.00. After receiving my EOB from insurance, I discovered I was over charged, according to my EOB my cost after insurance should have been $89.60 for October 12th and $112.40 for October 19th. I contacted the provider (on December 28th 2023) to address the issue. The individual I spoke to confirmed that there was something "weird" with my account and that she wanted a second set of eyes to look at it and would call me back the following day (December 29th 2023). It is now January 11th **** and I have yet to receive a phone call back from them regarding this issue.

      Business Response

      Date: 01/12/2024

      Hello- The practice manager will be reaching out to you shortly to discuss your concerns about your account and come to a resolution. Thank you. 

      Customer Answer

      Date: 01/12/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:12/31/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This complaint is for Metro Dental Oral Surgery in **********, ** In April of this year my son had his wisdom teeth removed. Before the procedure I called my dental insurance provider, Cigna and they instructed that since this was a surgery the initial claim needed to be handled by my health insurance provider (****************). This instruction, along with all the needed insurance information was provided to Metro Dental prior to the procedure. Despite this instruction, Metro submitted the claim to Cigna and it was subsequently denied. I have stopped into the ********** office multiple times to try to resolve and have multiple emails over the last several months. I have had to reach out for status every step of the way, as the people I have emailed with tell me they will get back to me and never have. I have received no communication from Metro since 9/11/2023, with the exception of the very 1st bill I received dated 12/1/2023 with no itemization of charges and claiming to be past due.There was at least one attempt to submit to my health insurance, BCBS of **, but Metro incorrectly submitted to BCBS of MN. This was back in June. I have checked often and to date there has not been a submission to BCBS of **.I have never received a statement itemizing charges I have made a good faith effort throughout this process to make sure Metro Dental had what they needed to process claims. Their ********** office has consistently failed to respond and take appropriate action to submit claims.On Dec 12, 2023 I mailed a letter detailing my issues and who I spoke with to the ********** office. I indicated my intention to file this complaint if I was not contacted to resolve. As of the date of this complaint I have not been contacted by Metro Dental.

      Business Response

      Date: 01/02/2024

      We are actively working on the resolution and have been in contact with the patient. 

      Customer Answer

      Date: 01/03/2024

       I am rejecting this response because:

      Nobody from Metro Dental has contacted me about this complaint.  

    • Initial Complaint

      Date:12/10/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been contacting Metro Dental for over a year to simply get a bill sent to me for my childrens dental care. They are inattentive, unresponsive and angry. Simple solution here and would *************** to correct the problem.

      Business Response

      Date: 12/15/2023

      Reached out to go over complaint and have not heard back.

    • Initial Complaint

      Date:12/10/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My grandson had his wisdom teeth extracted in March. Metro Dentalcare Specialty Center in ********** said I had to pay up front $1600.00. Once the insurance company paid they would know if the procedure was totally paid for. Insurance paid $1300.00, so with my payment they were paid $2900.00. Their bill was for $2500.00. I called and they confirmed I was due a refund. To date after a number of calls and receiving a number of deceptive excuses and lies, I, to date have not received my refund. They were all smiles taking my money. I have backup documents and if BBB is unable to help resolve I will proceed to take this to small claims court. They dont deserve to be allowed to treat people like they do.

      Business Response

      Date: 12/21/2023

      We are actively working on the resolution and have been in contact with the patient. 

      Customer Answer

      Date: 12/22/2023

       I am rejecting this response because:

      They have not initiated any contact with me to resolve my complaint.  

      Customer Answer

      Date: 02/19/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I filed a complaint with BBB #********. I was contacted, apologized to and received a refund of the overage charged for the services. 

    Metro Dentalcare is NOT a BBB Accredited Business.

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