ComplaintsforAqua Finance, Inc.

Name: Aqua Finance, Inc.
Address: 1 Corporate Dr Ste 300, Wausau, WI, 54401-1724, USA
Telephone: (800) 234-3663

Financing

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Initial Complaint
06/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am filing a complaint against company for inaccurately reporting an account on my credit report. The account was listed without my authorization or verification. Despite my efforts to resolve this issue directly with the company, they have not responded or provided verification, violating the Fair Credit Reporting Act (FCRA).
Business response
07/10/2024
Dear ********,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. Recently, we have attempted to contact you to discuss the results of our investigation and have been unsuccessful in reaching you. We would like the opportunity to discuss our findings with you. If you are willing to speak with us, please call us at **********************.

-Aqua Finance
Initial Complaint
06/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In July *************************************************************** ******. I told the salesman I was moving to ***** in *********************************************** once I PCS. I was told yes and giving this sheet to call once I got me house in *****. I did as instructed and for like two months got the run around until one day I called and was told they only can do business in ** or GA not *****. They then stated they had like a sister company and to call them. I called them (no name was giving just a n umber) to come out and install and was informed they dont work on other company systems. Now I see **** put this on my credit because I refuse to keep paying for a system I cant use. I paid a year worth while it sat in my house as I tried to find so way to get it serviced. I feel like they prayed on me because I was active duty. They should be blacklisted.
Business response
07/05/2024
Dear ******,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. We trust all your concerns have been answered. If you have additional concerns, please call us at ************ option 2.

- Aqua Finance
Initial Complaint
06/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On April 18th, 2024, Aqua Finance cashed a check for the payoff amount for my RV loan. They report the payments and balance to TransUnion. They have not submitted the payoff and closed account to TransUnion. *** called TransUnion and filed a dispute through them and they have claimed they have not received input from ****, so I should call them. I have multiple times. Aqua states they report every 30 days. I believe they have not submitted to TransUnion. The account has been paid in full, I got the pay off letter and **** has confirmed its paid off and closed. They need to send that to **********. They have had plenty of time.
Business response
07/03/2024
Dear ******,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. Recently, we have made numerous attempts to contact you to discuss how we intend to resolve this matter and the direction we need from you. We have been unsuccessful in reaching you. We believe all your concerns can be answered. If you are willing to talk with us, please call us at ************ option 2.
Aqua Finance
Customer response
07/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They have not many ANY attempts to contact me. They have my phone number, email and physical address and I have not received any communication from them. The statement they made is false. I have been the one calling them twice a week for over a month trying to get this resolved. Aqua finance claims they have been trying to contact me, prove it. Send me documentation of outgoing calls to my number since the issue began on 4.18.24 and emails sent to me.

Regards,

*************************
Business response
07/09/2024
Dear ******,

Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. Recently, we have attempted to contact you to discuss the results of our investigation and have been unsuccessful in reaching you. We would like the opportunity to discuss our findings with you. If you are willing to speak with us, please call us at **********************.

Aqua Finance
Initial Complaint
06/19/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to formally lodge a complaint against Aqua Finance regarding a persistent billing discrepancy with my account (Account Number: *********** and the **********************'s unsatisfactory customer service response.Summary I initially provided accurate and clear information during the setup of my billing arrangement with Aqua Finance in 2023 to insure payments be made within the year with no interest. However, there seems to have been an error on their part, resulting in incorrect billing amounts being attributed to my account. Consequently, I am being unfairly charged interest on an amount that is not due.Details 1. Billing Discrepancy: - Despite my provision of accurate information during the setup process, Aqua Finance misconfigured my billing arrangement.2. **************** Response: - I contacted Aqua Finance's customer service department regarding this issue, but there has been a significant delay in acknowledging my correspondence. - It has been 2 weeks since my initial contact, and I have yet to receive a confirmation that my concerns are being addressed.3. *** Involvement: - In light of Aqua Finance's recent encounter with the ************************ (***), as highlighted in their press release dated May 2024, I am concerned about the integrity of the company's practices. - I have filed a report with the *** (Report Number: *********) seeking their intervention in resolving this matter.This situation has caused undue financial hardship and inconvenience.
Business response
07/03/2024
Dear *****,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. We trust all your concerns have been answered. If you have additional concerns, please call us at ************ option 2.

Aqua Finance
Customer response
07/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for forwarding Aqua Finance's response to my complaint. I regret to inform you that I must reject their response as it does not address the critical issues I have raised.
Despite Aqua Finance's assurance and the new contract stipulating an agreed-upon payment arrangement of $215.02 per month with no interest to resolve the initial issue caused by Aqua Finance, I have discovered another significant ongoing billing error. Specifically, Aqua Finance has been deducting $82 twice a month from my account from July 2023 to November 2023. This error exacerbates the initial billing issue that prompted my complaint.
Additionally, I requested an email confirmation of the agreed-upon $215.02 payments and a summary of the issue from Aqua Finance, but I have yet to receive any correspondence regarding this matter. This lack of communication further erodes my confidence in their customer service and ability to manage my account accurately.
Furthermore, I believe my situation falls under the ************************ (***) action against Aqua Finance, as outlined in their press release from May 2024. The company's assertion that my case does not align with the *** issues appears to be incorrect based on the details of my experience.
Given these circumstances, I am requesting that Aqua Finance forgive my outstanding balance due to their repeated billing errors and mismanagement. I have lost trust in their ability to handle my account accurately and securely.
I appreciate your assistance in resolving this matter and look forward to your further support in addressing my concerns with Aqua Finance.

Regards,

***************************
Business response
07/09/2024
Dear *****,
Thank you for providing feedback regarding our response to resolve your concerns. Aqua Finances goal is to provide an unmatched experience for our customers. We regret that you are unsatisfied with our resolution. Upon receiving your feedback, we completed a secondary review of your account and concerns. Our secondary review confirmed that we provided the appropriate resolution to resolve your concerns. Should you wish to discuss your concerns further, please contact us at **********************.
-Aqua Finance
Customer response
07/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

While I appreciate your response, I must emphasize that the billing issue of being billed twice a month from July 2023 to November 2023 has not been addressed. As a result, I will not be closing the BBB case, as it is evident that Aqua Finance does not manage customer issues ethically and in a timely manner.

I request that all future communication be in written form to ensure proper documentation. Please email me with a detailed explanation and the steps that will be taken to correct the billing errors.

Thank you for your cooperation.

Regards,

***************************
Initial Complaint
06/17/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
The company will not validate the debt and is still reporting to the credit bureaus. I have received nothing in the mail. When I disputed with the bureau, they updated the history from N/D, no data to charge off...??? Requesting supporting documentation or remove from my credit report immediately.
Business response
06/27/2024
Dear *********,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. We trust all your concerns have been answered. If you have additional concerns, please call us at ************ option 2.
Aqua Finance
Customer response
06/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I will review the documents sent to me by the company and appreciate their quick response. Once reviewed, I will follow up with Aqua Finance directly. Thank you BBB for your assistance.

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************************
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I bought water softener system from Elements company which is fake and finance thru aqua. The system isnt working and i am afraid can damage my brandnew home. I contacted many many times and Aqua finance ignored my calls and email. They dont help me! I want my money back
Business response
05/15/2024
Dear *****,
Thank you for your feedback. Aqua Finance's goal is to provide an unmatched experience for our customers, and we take customer feedback very seriously. We have tried to address your concerns, but it seems that we have not done so to your satisfaction. As this is a public forum, we are unable to discuss the specifics of any situation on it. Please contact us at ************ option 2 to discuss these issues further.

Aqua Finance
Customer response
05/15/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]

Regards,

***** Liceli-*****
Business response
06/18/2024
Dear *****,
Thank you for your feedback. Aqua Finance's goal is to provide an unmatched experience for our customers, and we take customer feedback very seriously. We have tried to address your concerns, but it seems that we have not done so to your satisfaction. As this is a public forum, we are unable to discuss the specifics of any situation on it. Please contact us at ************ option 2 to discuss these issues further.

Aqua Finance
Customer response
06/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Please type your response here.]
I contacted with them they dont help!
Regards,

***** Liceli-*****
Initial Complaint
06/14/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
acc number:004136323 hey they financed a bath tub replacement and we were not made immediately aware that they'd be charging compound? daily interest and that our payments would go to paying that first before the principal balance on top of the APR. I see a lot of people complaining about the same thing and would like adjustments to the current agreement and I am going to go through here because I doubt they will answer anything directly.
Business response
06/27/2024
Dear ******,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. Recently, we have attempted to contact you to discuss the results of our investigation and have been unsuccessful in reaching you. We would like the opportunity to discuss our findings with you. If you are willing to speak with us, please call us at **********************.
Aqua Finance
Initial Complaint
06/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a water softener install and they did a bad job on it, now that is summer I cant take a shower cause the tanks are on the sun all day and my water is burning hot, I did a complaint 3 months after install and they want to charge me for repairs, is been 2 years and they didnt fixed it.Just received a letter with the results that they will not fix it, there is the company that sold me the equipment and the finance, it is so bad that I am paying $9,000.00 for something that I cant use.I Need a refund.
Business response
06/25/2024
Dear ********,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. Recently, we have made numerous attempts to contact you to resolve this matter but have been unsuccessful in reaching you. We would like to learn more about your concerns to help us do better. If you are willing to talk with us about your concerns, please call us at ************ option 2.
Aqua Finance
Initial Complaint
06/03/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On 6/12/2023 I purchased siding for my house, from the beginning the company put the wrong siding on my house, then they put used siding on my house I talked to them about it they only refund me ******. Then the finance company keep sending me notice of right to cure default for missing one payment, and now I was in a pedestrian accident and can't work right now but I can still pay they put me in a payment arrangement of ****** a month for six months I been making those payments and they are still sending me Notice of Right to Cure Default, when I call them about they say they don't know what I am talking about but I been paying the ****** for 4 months now. I would like for them to get they billing together and quite bullying people with these notices.
Business response
06/06/2024
Dear *******,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. We trust all your concerns have been answered. If you have additional concerns, please call us at ************ option 2.

- Aqua Finance
Customer response
06/06/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
05/31/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Please see my other complaint cor Attic Projects. Aqua Finance Partnered with them for me to afford insulation replacement and rodent proofing. Aqua Finance did not help resolve the issue of Attic Projects terminating the previous ten year rodent warranty against my request to continue treating the problem.
Business response
06/13/2024
Dear ******,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. Recently, we have attempted to contact you to discuss the results of our investigation and have been unsuccessful in reaching you. We would like the opportunity to discuss our findings with you. If you are willing to speak with us, please call us at **********************.
Aqua Finance
Customer response
06/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I tried calling right back and there was no response. I was on hold for roughly twenty minutes while at work.

Regards,

*******************************
Business response
06/13/2024
Dear ******,
Thank you for your feedback; we appreciate you letting us know how we are doing. Aqua Finance's goal is to provide an unmatched experience for our customers. Recently, we have attempted to contact you to discuss the results of our investigation and have been unsuccessful in reaching you. We would like the opportunity to discuss our findings with you. If you are willing to speak with us, please call us at **********************.
- Aqua Finance

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BBB Rating & Accreditation

C-

This business is not BBB Accredited

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Years in Business: 36

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Contact Information

1 Corporate Dr Ste 300

Wausau, WI 54401-1724

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(800) 234-3663

Business hours

7:00 AM - 4:00 PM

Business Hours
Monday	7:00 AM - 10:00 PM
Tuesday	7:00 AM - 10:00 PM
Wednesday	7:00 AM - 10:00 PM
Thursday	7:00 AM - 10:00 PM
Friday	7:00 AM - 10:00 PM
Saturday	7:00 AM - 4:00 PM
Sunday	Closed

Customer Complaints Summary

263 total complaints in the last 3 years.

89 complaints closed in the last 12 months.

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