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Business Profile

Warranty Plans

Upsie Technology, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Complaints

Customer Complaints Summary

  • 48 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Filed a claim then to be told the biggest lie ever that they bought the company and will not honor the previous clients

    Business Response

    Date: 11/12/2024

    Hi there,

    Thank you for reaching out and we're sorry to hear about trouble with your claim! 

    Just as some additional context for you, Upsie declared bankruptcy in the fall of 2023. Upsie used to act as a sort of broker/affiliate of ********** to sell the extended warranty protection plans you purchased. If you search your email or mail for records of a service contract delivered from **********, you'll see the terms "Administrator" and "Obligor" listed. Both of these entities would be the ones to take care of your claim. Upsie was never an administrator in the equation, so while they promoted and sold service contracts provided by **********, they actually had no control in actually getting claims handled.

    When AKKO in January of 2024 acquired Upsie's assets, which included their website and brand, coverage resumed Upsie's former monthly subscription plans, but not their one-time purchase warranties. In this case, you purchased a one-time cost warranty and do not have an active monthly subscription protection plan.

    So, your next step here would be to search your email inbox for an email from Centricity or Fortegra, who would have transferred ownership of your warranty coverage plan after Upsie closed. Whichever one of them is in your inbox, you can reach out to them for help on this issue!

    Thank you.

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When Upsie notified me that they were closing down I obtained another insurance coverage for my phone. This was on November 15, 3023. Then in January a charge appeared on my credit card for $9.99 on January 25, 2024 from Upsie that is no longer in business. This happened again in February, March and April. I contacted my credit card company and they heve placed the total amount in dispute and blocked any future charges.

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Submitted a claim a month ago Trying to get claim status:Phone number no longer in service Does not respond to email Social sites are non-existent or abandoned Just want to get my claim satisfied.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint previously closed 'Unanswered' 1/9/24 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided following response:

    Hi there,

    Thank you for reaching out to us and we're so sorry for any confusion here.

    In December of 2023, Upsie went bankrupt and the underwriters that backed their plans, either Fortegra or Centricity emailed all customers who filed claims prior to January 1st, 2024, letting them know that their account and plans will be handled by themselves instead of by Upsie.

    As such, we recommend searching your inbox for the keywords either, "Fortegra" or "Centricity" to find out the backer of your plan and where you will contact them for assistance regarding your claim. From there, they will direct you to provide any necessary information to resume your claims experience.

    Any questions regarding your claim will also be answered by the above party.

    Customer Answer

    Date: 04/12/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:12/18/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    unable too sign into online upsie account too view mi current coverage from a two year warranty, also unable too reach customer service on their toll free number too resolve mi first issue. seems like a fraud company.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint initially closed 'Unanswered' 1/9/24 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided following response:

    "Hi there,

    Thank you for reaching out to us and we're so sorry for any confusion here.

    In December of 2023, Upsie went bankrupt and the underwriters that backed their plans, either Fortegra or Centricity emailed all customers who filed claims prior to January 1st, 2024, letting them know that their account and plans will be handled by themselves instead of by Upsie.

    As such, we recommend searching your inbox for the keywords either, ""Fortegra"" or ""Centricity"" to find out the backer of your plan and where you will contact them for assistance should you need to file a claim while your account was open prior to the above date.

    Customer Answer

    Date: 04/12/2024

     I am rejecting this response because:
    I'd like a full refund for the coverage I no longer have since this company does not exist any longer. i bought a warranty for my playstation4
    console.

  • Initial Complaint

    Date:12/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upsie appears to have gone out of business. I have a handful of plans with the company. Unfortunately, I am unable to file a claim or cancel any plans. No response from the company via email. No response via their advertise phone number. I would like to cancel all of my plans and get a full refund on each one of them.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint previously closed 'Unanswered' 1/9/24 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided the following response:

    Hi there,

    Thank you for reaching out to us and we're so sorry for any confusion here.

    In December of 2023, Upsie went bankrupt and the underwriters that backed their plans, either Fortegra or Centricity emailed all customers who filed claims prior to January 1st, 2024, letting them know that their account and plans will be handled by themselves instead of by Upsie.

    As such, we recommend searching your inbox for the keywords either, "Fortegra" or "Centricity" to find out the backer of your plan and where you will contact them for assistance regarding your claim that you need to file. From there, they will direct you to provide any necessary information to resume your claims experience.

    Any questions regarding your claim will also be answered by the above party.

    Customer Answer

    Date: 04/12/2024

     I am rejecting this response because: Upsie is a scam company.  You may close this case, as I am considering other options.


  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a computer and 2 cellphones under warranty with uspie.For over 2weeks number don't work no email response.payment system been down for a month.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint initially closed 'Unanswered' 1/4/24 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided following response:

    "Hi there,

    Thank you for reaching out to us and we're so sorry for any confusion here.

    In December of 2023, Upsie went bankrupt and the underwriters that backed their plans, either Fortegra or Centricity emailed all customers who filed claims prior to January 1st, 2024, letting them know that their account and plans will be handled by themselves instead of by Upsie.

    As such, we recommend searching your inbox for the keywords either, ""Fortegra"" or ""Centricity"" to find out the backer of your plan and where you will contact them for assistance should you need to file a claim while your account was open prior to the above date.

  • Initial Complaint

    Date:12/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an UPSIE warranty - took my laptop to the repair shop who stated they are unable to repair it as the *** ports need soldered and a whole new motherboard since fan 1 quit working. No damage to the system at all other than wear and tear. Spoke with ****** today 12/6/2023 who stated that I will hear back by tomorrow 12/7. I sent in the quote from UBREAKIFIX located in ***********, ** on 12/1. I am currently a student and I need a functional laptop - with a fan that does not work and the laptop wants to overheat I cannot do my classes. Notes online show that UPSIE is no longer in business and is denying all claims. I just want UPSIE to honor the warranty I paid for when I bought my laptop.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint previously closed 'Unanswered' 12/28/23 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided following response:

    Hi there,

    Thank you for reaching out to us and we're so sorry for any confusion here.

    In December of 2023, Upsie went bankrupt and the underwriters that backed their plans, either Fortegra or Centricity emailed all customers who filed claims prior to January 1st, 2024, letting them know that their account and plans will be handled by themselves instead of by Upsie.

    As such, we recommend searching your inbox for the keywords either, "Fortegra" or "Centricity" to find out the backer of your plan and where you will contact them for assistance regarding your claim. From there, they will direct you to provide any necessary information to resume your claims experience.

    Any questions regarding your claim will also be answered by the above party.

  • Initial Complaint

    Date:12/04/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have purchased various appliance and cell phone insurance policies through UPSIE. I have tried filing a claim on one of my cell phones I have covered. No one will answer their phones, reply to an email inquiry or accept my repair request. I have a lot of money paid to this company for various policies. Is this company still in business and if so, how do I reach someone. I have tried calling many times and their phones are disconnected and no one answers email.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint initially closed 'Unanswered' 12/28/23 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided following response:

    Hi there,

    Thank you for reaching out to us and we're so sorry for any confusion here.

    In December of 2023, Upsie went bankrupt and the underwriters that backed their plans, either Fortegra or Centricity emailed all customers who filed claims prior to January 1st, 2024, letting them know that their account and plans will be handled by themselves instead of by Upsie.

    As such, we recommend searching your inbox for the keywords either, "Fortegra" or "Centricity" to find out the backer of your plan and where you will contact them for assistance regarding your claim. From there, they will direct you to provide any necessary information to resume your claims experience.

    Any questions regarding your claim will also be answered by the above party.

    Customer Answer

    Date: 04/12/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:11/27/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THERE PHONE NUMBER IS NO LONGER IN SERVICE! I need to reach the people I paid to warranty my phone.. help.I made a claim.I needed supervisor assistance.They said my case was pushed to a supervisor and in 2 days I'd recieve a call. It's been 2 weeks. There # says not in service. I've emailed.No response.Did they close?So I had to pay for my phone screen replacement out of pocket ??...

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint initially closed 12/18/23 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided the following response: 

    Hi there,

    Thank you for reaching out to us and we're so sorry for any confusion here.

    In December of 2023, Upsie went bankrupt and the underwriters that backed their plans, either Fortegra or Centricity emailed all customers who filed claims prior to January 1st, 2024, letting them know that their account and plans will be handled by themselves instead of by Upsie.

    As such, we recommend searching your inbox for the keywords either, "Fortegra" or "Centricity" to find out the backer of your plan and where you will contact them for assistance regarding your claim. From there, they will direct you to provide any necessary information to resume your claims experience.

    Any questions regarding your claim will also be answered by the above party.

  • Initial Complaint

    Date:11/08/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased several Upsie warranties, but have been unable to receive service for claims or receive a refund.

    Business Response

    Date: 04/12/2024

    BBB NOTE: Complaint initially closed 'Unanswered' 12/11/23 when no response from business. Business subsequently contacted BBB April 2024 about previously unanswered complaints and provided the following response:

    "Hi there,

    Thank you for reaching out to us and we're so sorry for any confusion here.

    In December of 2023, Upsie went bankrupt and the underwriters that backed their plans, either Fortegra or Centricity emailed all customers who filed claims prior to January 1st, 2024, letting them know that their account and plans will be handled by themselves instead of by Upsie.

    As such, we recommend searching your inbox for the keywords either, ""Fortegra"" or ""Centricity"" to find out the backer of your plan and where you will contact them for assistance regarding your claims that you needed to file while your account was open. From there, they will direct you to provide any necessary information to resume your claims experience.

    Any questions regarding your claim will also be answered by the above party."

Upsie Technology, Inc. is NOT a BBB Accredited Business.

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