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Customer Review Ratings
Average of 213 Customer Reviews
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Review fromKayla R
Date: 04/28/2025
5 starsGreat experience with Window Concepts from day one. They were extremely timely in coming out to provide a quote and provided an informative in-home demonstration. We hired Window Concepts in late February and had three large bedroom windows installed on 4/18/25. Communication was great throughout the whole process and the install team arrived within the timeframe originally given. They laid cloths down from my front door, up the stairs, and into each bedroom to protect my carpets. The project took all day, but afterwards the only evidence of the install team’s presence was the stickers on my new windows. Very pleased thus far and we hope to use Window Concepts for our main level windows replacements in the future.Review fromDave T
Date: 04/15/2025
4 starsDave T
Date: 04/15/2025
Knowledgeable sales rep and good install crew. Being hounded for a review was a negative.
Window Concepts of Minnesota, Inc.
Date: 04/21/2025
Thank you for your business and for taking the time to leave a review.Review fromTylor K
Date: 04/15/2025
1 starTylor K
Date: 04/15/2025
Hired them to replace 2 windows, cut in 1 new window last August. We are in April and there is still a work order to fix the work they did extremely poorly. Left a google review, reviewed by (Owner) on google reviews, who stated a project manager would reach out, Radio silence since. Install team didn't do a quality review, forgot insulation, cracked my siding, cracked existing drywall, forgot J-channel on 1 of 3 windows outside, cracked interior existing drywall not related to window and didn't repair, exposed fasteners on the exterior just look bad, trim on the interior sticking out 1/2 inch in places from drywall and the answer for that I was told to "Just mud it yourself", There is an existing work order from January to fix interior and exterior issues from poor quality and absolutely no plan as to when it will be done. Outside of our initial salesman, every part of our experience with window concepts has been negative. Communication is less than 0, they actually withheld information from us that could have caused issues. No follow ups, I did all of the follow up to check on status. I'm still fighting with them about getting on a schedule just to finish the interior. I have went as far as finding my own materials to reply to just get on the schedule for them to complete THEIR work. I would use extreme caution. If you do not trust yourself to do quality checks of their work, I would look elsewhere for everything. Anyone can do these installs, but you hire a company to represent professionalism and quality work. Window Concepts hasn't done any of that. Last communication I have is from early March, ignored otherwise. And to the "owner" who is reviewing this and sending generic "I'll have someone reach out replies", you didn't last week, I replied again today to tell your employees I want on the work done, I found the parts you need to finish your job since your project managers can't handle it. Hire better employees to represent you.Window Concepts of Minnesota, Inc.
Date: 04/16/2025
Our service department sent you an email on 04/15/25 requesting confirmation of a date to complete your services.Review fromBarbara R
Date: 04/14/2025
5 starsBarbara R
Date: 04/14/2025
On April 2, 2025 we had a storm door installed. It was the second project that Window Concepts did for us. Our installer Brad did an excellent job! I would highly recommend them. Our door looks beautiful! Thank you.Window Concepts of Minnesota, Inc.
Date: 04/16/2025
Thank you for choosing us once again and for sharing your door experience.Review fromMichelin T
Date: 04/05/2025
5 starsMichelin T
Date: 04/05/2025
Had a great experience with Window Concepts ordering a custom glass door to replace a solid door for a condo. The sales process was informative and transparent. All communications I've had with the company have been excellent. The door came sooner than expected and the installers were friendly, professional and clean. Top notch experience, we recommend Window Concepts of MN!Window Concepts of Minnesota, Inc.
Date: 04/09/2025
Thank you for your detailed review and recommendation. Please consider us for any future projects.Review fromDrew B
Date: 04/04/2025
5 starsDrew B
Date: 04/04/2025
Windows are wonderful! Not having drafts is a great thing! Installation was quick and the guys that put in the windows were very friendly. A great group to work with!Window Concepts of Minnesota, Inc.
Date: 04/08/2025
I appreciate your positive comments on your new windows, and I will pass along your kind words to your install team.Review fromRenee D
Date: 03/27/2025
1 starRenee D
Date: 03/27/2025
Window Concepts is the most unprofessional company with the poorest quality of customer services. Calls and emails go completely unanswered. The entire house installation was a joke; one window was replaced three times. Condensation was so bad mold was growing on the frames. The workmanship was completely unacceptable and remains after months of trying to contact to resolve the issues. DO NOT purchase from this company. It is a complete waste of money, and you will regret every monthly payment. Customer service is total lacking, and my hope is to convince others to choose another window company when making a significant dollar purchase,Window Concepts of Minnesota, Inc.
Date: 03/28/2025
I am sorry you had a bad experience our project manager last reached out on 03/17/25 to confirm a return date. I will have him call **** again today.Review fromNatalie G
Date: 03/25/2025
5 starsNatalie G
Date: 03/25/2025
We replaced our bay window with a three panel window in our living room and couldn’t be happier. They did a great job, they were efficient, had great communication, no hidden fees, and cleaned up beautifully. I would recommend them to anyone needing windows replaced. I will be back for future projects.Window Concepts of Minnesota, Inc.
Date: 03/28/2025
I appreciate your detailed review and recommendation. We look forward to working with you again soon.Window Concepts of Minnesota, Inc.
Date: 03/31/2025
I appreciate your detailed review and recommendation. We look forward to working with you again soon.Review fromTammy B
Date: 03/13/2025
5 starsTammy B
Date: 03/13/2025
Window Concepts recently installed a walking-in shower for us and we were very pleased with the results! This is the third time we’ve used their services and will do so again in the future.Window Concepts of Minnesota, Inc.
Date: 03/21/2025
Thank you for being a valued repeat customer and we look forward to serving you again.Window Concepts of Minnesota, Inc.
Date: 03/21/2025
Thank you for being a valued repeat customer and we look forward to serving you again.Window Concepts of Minnesota, Inc.
Date: 03/24/2025
Thank you for being a valued repeat customer and we look forward to serving you again.Window Concepts of Minnesota, Inc.
Date: 03/27/2025
Thank you for being a valued repeat customer and we look forward to serving you again.Window Concepts of Minnesota, Inc.
Date: 03/28/2025
Thank you for being a valued repeat customer and we look forward to serving you again.Review fromPaul A
Date: 03/13/2025
5 starsPaul A
Date: 03/13/2025
As a customer of window concept performing a new shower in our home. We are very excited and happy the way it turned out great jobwindow concept. We are pleased with your work and company. Thank you Paul and Penny *********Window Concepts of Minnesota, Inc.
Date: 03/17/2025
I appreciate you sharing your shower installation experience, we value your comments and look forward to serving you again.Window Concepts of Minnesota, Inc.
Date: 03/18/2025
I appreciate you sharing your shower installation experience, we value your comments and look forward to serving you again.Window Concepts of Minnesota, Inc.
Date: 03/19/2025
I appreciate you sharing your shower installation experience, we value your comments and look forward to serving you again.Window Concepts of Minnesota, Inc.
Date: 03/19/2025
I appreciate you sharing your shower installation experience, we value your comments and look forward to serving you again.Window Concepts of Minnesota, Inc.
Date: 03/20/2025
I appreciate you sharing your shower installation experience, we value your comments and look forward to serving you again.
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