Customer ReviewsforCountry Cat, Inc.

Do not order if you are from Canada. I ordered a 10$ part and it cost 80$ shipping. The invoice indicated 40$ then I get an additional bill from FedEx for 39.54$. I emailed Country Cat and they said this additional shipping was in their policy and there was nothing they could do for me. Poor customer service. 80$ to ship a 10$ part not cool

The customer placed an order on our website and had it shipped to ******. International orders are subject to the duties and taxes of the importing country. These fees are charged by the buyer's government and not us. This is clearly stated in our terms and conditions, which were available for review before the customer placed his order online.

Good customer service , good salesmen Always been good to me . Will always go there first for my Arctic Cat needs . Tell family and friends the same. Thank you Country Cat

Thank you for the 5-star review! We appreciate it very much.

Base on the reviews, I rather not to buy the accessories for my 2023 Kawasaki 750 Brute Force. Thanks for you all for speaking up! You saved me a big hassle!

Customer leaves a negative review about ********************** and has not ever done business with our company. Very unfair!

Title: Terrible Experience at Country Cat Service Department I recently had an extremely disappointing experience with the service department at Country Cat. I brought in my snowmobile for a routine oil change, expecting a simple and hassle-free service. Unfortunately, my experience was anything but that. Upon picking up my snowmobile, I discovered that the starter had been wrecked during the service. Naturally, I expected the service department to take accountability for their mistake and rectify the situation. However, that was not the case. The service manager, Dan, exhibited an astonishing lack of professionalism when confronted with the issue. Instead of addressing the problem calmly and responsibly, he chose to raise his voice and yell about the situation in the parking lot, right in front of my child. This not only created an embarrassing and uncomfortable situation but also showed a complete disregard for customer service. To make matters worse, Dan somehow managed to place the blame on me for the damage to the starter. I was taken aback by his refusal to acknowledge the mistake and his attempt to shift the responsibility onto me. It's disheartening to see a service manager behave in such an unprofessional manner. In an attempt to resolve the matter, I reached out multiple times to the store manager to express my concerns about Dan's behavior and the damage caused to my snowmobile. Unfortunately, my calls were never returned, leaving me feeling ignored and frustrated. I expected much better service from Country Cat, and this experience has left me with a negative impression of their service department. I would caution others to think twice before entrusting their vehicles to a place that not only damages your property but also lacks the courtesy to address and resolve issues in a respectful manner.

My review is 100% truthful. It's disappointing to see that the management and ownership are not taking accountability for the actions of their service manager and haven't taken steps to address the situation. The feedback provided in the BBB review seems consistent and reflects the truth of my experience. It's disheartening that they refuse to acknowledge their actions and the damage done to my snowmobile. The service manager should be terminated for his abrasiveness and very poor customer service. On a positive note, the reviews for the sales side of the business are consistently rated 4 to 5 stars. It's unfortunate that the service department's performance is lacking, and it's concerning that ownership hasn't taken action to rectify the situation.

Advice is to stay away from this company. Absolutely terrible company that dose not care about customer service. Wish I would have read the reviews of past customers that experienced a company that is very sneaky and not trust worthy. Buyer beware.

The customer purchased a product from our website. The customer then called us to notify us that we allegedly charged him more than he thought it should. The customer is from ****** and buying goods from the US, and the exchange rate is computed by the credit card company, which shows ******** dollars on his statement. All prices on our website are US dollars because we are a US-based company which is clearly stated in our terms and conditions. We notified the customer of this information, and he decided to cancel his order which we did, and refunded his payment. We are not sure why this customer is upset about his lack of understanding of the exchange between the ** and ******** dollar.

Hi I ordered a part online they said they had I paid for it with my **** the next day they said that the part was discontinued and then returned my money except $70 was missing from the total I talked to **** and they are now straightening it all out thank you **** for getting back my money and shame on you Country Cat for taking advantage of people maybe try keeping your website up to date I do not recommend Country Cat shame on you

The customer ordered a part on our website that was a special-order item. Our website never said it was in stock and said it was a special-order item. We placed the order the next day with our supplier, and after placing the order, the supplier informed us this part was no longer available. We then contacted the customer to tell them the item was discontinued and that we would refund their payment. Country Cat refunded the customer's payment amount 100%! The money that was not returned to the customer is the international fees held by the credit card company for an international transaction that we have no control over. This is a fee kept by the credit card company NOT Country Cat. This customer is not being honest and not stating facts in this BBB review.

That's not true that part was on the website as in their store never said nothing about special order I don't think I should be held responsible for paying for something I did not receive according to **** they said that the store keeps half and they keep half this is not fair I don't care where I live in the world the refunds of refund you can't keep my money because you don't have the part you promised me false advertising as far as I'm concerned Country Cat and **** can both stuff it

I ordered brand new parts from them and they came all scratched up.I absolutely neede the parts I didn’t have time to ship back and forth which I shouldn’t have too. So they offered to let me pay half for one part but the other more expensive part they would only take 75.00$ off. Why would you take Halif.of the other part and make the coustomer happy that’s all I wanted was the half off like Iagreed for the first partseems that u sent 500$worth of parts for a brand new sled that were obviously not packaged right!aCoustomer service Is horrible also.Now you won’t do business with me!lol That’s good business practice if I’ve ever seen it

The customer received an item from an order in February 2022 that had a small **** out of the paint. The customer contacted us with the issue and we offered the customer a $75 refund to keep the item the way it was or we would send a call tag to get the blemished item back and replace it with a good one. The customer demanded he get the part at 50% off. We told the customer his options were the two we had laid out above. He reluctantly decided to take the $75 refund after being rude and upsetting our customer service team. Based on how this customer teats our employees we have decided to not do business with the customer in the future.

terrible customer service all they say is will take time its been close to a year of them telling be the same thing and refusing to give me a time frame or even call there supplier.

The customer ordered a gearcase from our website on 6/18/2021 at 11:38 AM. We informed the customer that the part was on backorder via e-mail on 6/22/21. Unfortunately, the backorder date has been pushed back by our supplier several times. We have been in contact with our supplier of the backorder, but they cannot provide us accurate backorder date due to the supply chain challenges faced around the world. We are not the manufacture of the part, so we can not offer much information other than what the manufacture provides us with. The customer is free to cancel the order for a full refund as long as the part has not shipped to us, which at this point it has not.