Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I built my house in 2021 and installed ThermoTech single hung windows. When the wind blows, they howl like crazy and wind comes through the window. ThermoTech has been to my house to try repairs but they don't work and they tell me nothing is wrong with my windows. They are a terrible product and I want them replaced. I have video evidence but the files are too large to upload here.Customer response
11/09/2023
I'm not sure the length of the warranty on the windows, but they were for sure under warranty when I first started this process with them and they have taken no action. They were last out to my house on 11-30-22. They tried a couple of things to "fix" the windows but those fixes did not work. I have advised them that the action they took did not work and they have been mainly unresponsive since.
Business response
11/30/2023
***************************** complaint is that the windows that were installed in his home make noise when it is windy. Thermo-Tech windows did visit the home and found nothing out of specification or any manufacturing defects. The windows were performing as expected. When onsite for the first visit the Termo-Tech representative shared with ******************** that there was nothing visibly wrong or physically wrong with the existing windows. After a period of time ******************** feels as though TTW has not responded to the complaint. TTW believes this is an environmental opportunity and the windows are meeting the **** and AAMA requirements. After reviewing the complaint submitted, Thermo-Tech reached back out to ******************** and discussed a potential solution for both parties.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.