Reviews

This profile includes reviews for EcoShield Pest Control of Twin Cities, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  EcoShield Pest Control of Twin Cities, LLC

  3230 Gorham Ave Ste 2 St Louis Park, MN 55426-4296

• 

  EcoShield Pest Control of Twin Cities, LLC

  7800 3rd St N Ste 300 Landfall Vlg, MN 55128-5455

Review Details

• Review fromCaitlin L

  Date: 01/17/2025

  1 star

  Caitlin L

  Date: 01/17/2025

  I canceled services after the man doing the pest control started talking to my daughter through our living room window while I was in the shower. I was not aware of his presence at the time. Went to cancel the service and was told if I didnt pay the cancelation fee I would be sent to collections. Very disturbing and concerned.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 01/21/2025

  Hi Caitlyn,

  Thank you for bringing this to our attention. We deeply regret hearing about your experience and take your concerns very seriously. Our technicians are trained to uphold the highest standards of professionalism, and we sincerely apologize for any distress caused during your service.

  While we understand your frustration regarding the cancellation policy, it reflects the terms agreed upon during enrollment. However, given the nature of your concern, we would like to review this matter further to ensure its handled appropriately. Please contact us at ******************************** so we can discuss this in more detail and work toward a resolution.

  Thank you for giving us the opportunity to address this matter.

  Customer Feedback Team

• Review fromAndrew C

  Date: 01/06/2025

  1 star

  Andrew C

  Date: 01/06/2025

  I wish I could give this a ZERO star review. This company is a **** as others have indicated. They send a door to door sales guy to new developments to get new home owners to pay for a pest solution. They indicated at the time that I could cancel after my first two visits if we weren't happy. After the first couple visits, we had the technicians tell us they had a policy about getting on ladders and could not get on a ladder. So that wasps nest way up top in the crest of the garage was too far for them to safely remove it. So instead they took a brush on a stick and brushed it around a little bit, basically just upsetting the wasps, and then said he was finished. This company is such a joke. Then I wanted to cancel and I was subject to paying out the rest of my contract, even when the sales guys and technicians verbally told me I could cancel anytime. I will NEVER use a service like this again and I will be letting ALL my neighbors know how much of a scam this company is. I begrudgingly paid to get out of my contract and feel like a complete idiot for ever falling for something stupid like this in the first place. DO NOT MAKE THE SAME MISTAKE!!!

  EcoShield Pest Control of Twin Cities, LLC

  Date: 01/08/2025

  Hi ******,

  Thank you for taking the time to share your experience. At Ecoshield Pest Solutions, we are committed to delivering effective pest control services and clear communication with our customers. Your concerns regarding your service and experience with our team are important to us, and we want to ensure they are addressed properly.

  We strive to set clear expectations during the signup process, and our service agreements are designed to outline all terms and conditions, including cancellation policies. If there was any misunderstanding regarding these terms, we would like the opportunity to review your situation in detail.

  Regarding your concerns about the wasps' nest, its important to note that safety is a priority for our technicians when performing services. While ladders may not always be used, our teams are trained to utilize tools and methods to address pest concerns effectively. That said, if the results did not meet your expectations, wed like to look further into this to ensure the matter is resolved appropriately.

  We would greatly appreciate the chance to discuss your experience and find a resolution. Please reach out to our Customer Feedback Team at ******************************** so we can investigate further. Your satisfaction is important to us, and we value the opportunity to address your concerns directly.

  Sincerely,
  Customer Feedback Team

• Review fromJANICE K

  Date: 12/02/2024

  1 star

  JANICE K

  Date: 12/02/2024

  Stay away from this company! I had a problem with spiders and ants they came out several times and there was no improvment. Its imposable to talk to anyone. Their phone system takes you in circles and puts you on hold for long periods of time and then you are transfered over and over. they charged me to cancel the service. They droped there price two times but the stress they cause with scheduling and canceling and rescheduling its not worth it.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 12/09/2024

  Hi ******,

  Thank you for taking the time to share your experience. We are committed to ensuring our customers receive quality service and a smooth experience, and we regret to hear that you feel your expectations were not met.

  Regarding your concerns, we strive to address pest issues effectively and ensure clear communication with our customers. Scheduling, rescheduling, and service agreements are designed with transparency, and we aim to provide flexible options that suit individual needs.

  We would like the opportunity to look further into the challenges you mentioned, especially regarding service effectiveness and your interaction with our phone system. Your feedback is valuable in helping us identify areas for improvement.

  To better understand and resolve your concerns, please contact our dedicated team at ********************************* They are ready to assist you and ensure that your experience is addressed appropriately.

  Thank you for bringing this to our attention, and we hope to work towards a resolution that meets your satisfaction.

  Sincerely,
  Customer Feedback Team

• Review fromJilene G

  Date: 11/28/2024

  1 star

  Jilene G

  Date: 11/28/2024

  This service did not help reduce bugs. I canceled early and had to pay an extra $200 after cancellation. The cost is extremely high. Which they sent to collections after saying they wouldnt if they heard back. I responded and they didnt respond back to me and sent it to collections. it was a nightmare for me. I highly suggest not using this service.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 12/09/2024

  Hi ******,

  Thank you for sharing your experience. We are committed to providing effective pest control solutions and seamless service, and we regret to hear that this was not reflected in your situation.

  Our service agreements and associated policies, including cancellation terms, are designed to be clear and discussed at the time of enrollment. We also aim to maintain open and responsive communication throughout any account processes, and we would like to address your concerns regarding the handling of your account and communications.

  To ensure we can look into your specific situation and assist in resolving the matter, please reach out to our team at ********************************* Providing additional details through this channel will help us review your concerns thoroughly and work towards a resolution.

  We value your feedback and the opportunity to address your concerns. Thank you for bringing this to our attention.

  Sincerely,
  Customer Feedback Team

• Review fromNicole H

  Date: 11/27/2024

  1 star

  Nicole H

  Date: 11/27/2024

  Horrible product, horrible customer service took me to collections when I refused to pay for a scam product. These people are pesky they are a nuisance to the neighborhood. They pressure you into buying their product, trying to ******* you into a deal that you cant refuse only to find out their product does not work at all only to find out when you want to cancel the account they charged you an additional $400 now your bill is over $700 for $185 service. I refuse to pay for a service where I still have bugs that have not gone away didnt even die. They continue to eat my plants so this product does not work that Ecoshield is selling. I demand that my account be closed and that no fees I will have to pay For a service that is useless for a product that is useless.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 12/09/2024

  Hi ******,

  Thank you for taking the time to share your feedback. We are dedicated to providing effective pest control solutions and a positive experience for every customer. We regret that this was not your impression and want to address your concerns.

  Our service agreements and cancellation terms are structured to be clear at the time of signing up, and we aim to ensure every customer fully understands the details. We also strive for transparency and open communication during all account interactions, including billing.

  We take your concerns about service effectiveness seriously, and our team would like to investigate the specific challenges you faced. Please reach out to us at ******************************** with your account details so we can review your situation and work toward a resolution.

  We value your feedback and hope to have the opportunity to address your concerns to your satisfaction. Thank you for bringing this to our attention.

  Sincerely,
  Customer Feedback Team

• Review fromKathy H

  Date: 11/14/2024

  1 star

  Kathy H

  Date: 11/14/2024

  As with many others, I regret that I signed a contract with the door-to-door salesman when we moved into our new home, something I would normally take time to research. Apparently, they said that we were getting a big discount by signed for a year. After two visits, there were a few dead bugs, but the problem we were having with ants coming through the kitchen baseboard from outside was not addressed or solved: in fact it seemed worse after the last visit. When I spoke to our property manager, I was informed that they always take care of such issues with tenants, at no extra cost, so I phoned EcoShield to cancel our account. I was told that I would be liable for a penalty of $300 to ***lace the discount I had received. Looking at the contract (which required a magnifying glass) that appears correct. The *** I spoke to tried to get me to continue the service for the remainder of the term, at $120 per visit for more times. She kept saying she was trying to save me money, but by the time I spend $240, plus having to put up with this rotten company, I just want to see the last of them. I spent a lot of time ***eatedly asking her to just cancel the account and send an invoice. I must have asked for that ten times before she finally gave in and did as asked. I will most likely end up paying, but I will be sure to warn everyone I can to steer clear of this company. They did send a response to my review, but just more of the blah-blah junk they send everyone. Bottom line: High-pressure sales ***s, worthless service, and sketchy business practices. Oh, and they also charged $16 sales tax on the final payoff, which I know is mandated by the state, but somehow seemed like insult to injury.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 11/15/2024

  Hi *****,

  Thank you for sharing your detailed feedback. At Ecoshield Pest Solutions, we are committed to delivering effective pest management and maintaining transparency in all customer interactions. We understand that your experience did not align with your expectations, and we appreciate the opportunity to address your concerns.  
  
  Regarding the issue with ant activity in your kitchen, our service is designed to create a barrier to reduce pest presence over time. While some pests may appear more active initially as they encounter treated zones, sustained service is generally required to ensure complete resolution. Its disappointing to hear that you felt the service did not address your concerns, and we take this matter seriously.  
  
  We also understand that contract terms and cancellation policies are an important consideration. Our agreements are structured to provide value through discounted pricing for long-term plans, which is explained at the time of signing. While the specific terms you referenced, including the early termination fee, are detailed in the agreement, we encourage customers to reach out if they have any questions or require clarification.  
  
  We regret that our efforts to assist during your cancellation process came across as unsatisfactory. Our representatives aim to provide solutions that meet customer needs while maintaining the integrity of agreed terms.  
  
  For a thorough review of your experience and to ensure we address any outstanding concerns, we encourage you to contact us at ********************************* Your insights are invaluable, and we would like the opportunity to work toward a resolution that aligns with your expectations.  
  
  Thank you again for your feedback.  
  
  Sincerely,  
  Customer Feedback Team  

• Review fromDiana W

  Date: 11/07/2024

  1 star

  Diana W

  Date: 11/07/2024

  Absolutely horrible experience with this company. Signed a contract on a mobile device by one of their salesman who was very pushy and promised they could take care of our issues, which they have not done. Not to mention he's going around knocking on peoples doors without a license to do so. Called to cancel my contract after paying over $300.00 for the crappy services I received and telling them I can no longer afford it due to the passing of my significant other and all they told me was they were going to charge me a cancellation fee of another $221.00+tax. So now they are telling me I'm going to be paying over $500.00 for (2) trips to my house that accomplished nothing. Was told if I didn't pay the cancellation fee, they would send it to collections. Then, when I told them I was going to report them to the BBB, they just said that's fine, go ahead, doesn't matter to us. All I can say is wow...what a terrible business ethic.This company is a total scam. Don't believe anything they tell you because it's all a lie just to get you to sign up and then take your money. I wouldn't even give them 1 star.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 12/09/2024

  Hi *****,

  Thank you for sharing your feedback. We are deeply committed to ensuring that all our customers have a positive and productive experience with our services, and we take your concerns seriously.

  We strive to ensure that every aspect of our service, from initial consultations to pest control solutions and account management, is clear and meets our customers' expectations. While we understand that your experience fell short of these standards, we want to assure you that our team is here to help address your concerns.

  To better understand the specifics of your situation and work toward a resolution, we encourage you to contact us directly at ********************************* By providing your account details, we can thoroughly review your experience, including the concerns raised about service effectiveness, agreement terms, and communication with our team.

  We value your feedback and the opportunity to address your concerns privately. Thank you for bringing this to our attention, and we hope to work toward a resolution that meets your needs.

  Sincerely,
  Customer Feedback Team

• Review fromKayla B

  Date: 11/06/2024

  1 star

  Kayla B

  Date: 11/06/2024

  What ever you do DO NOT SIGN up with these guys! The sales men promise you one thing and sell you as if its just a one time payment. They will also say they are coming around to do another free service that is included with the bundle. The sales guy will rush you to sign the contract saying are guys are almost done with the house next door i need you to sign quick before he leaves. Also the sales guys will hold the agreement and scroll and say sign here here and here. so you don't even see what you are signing. I am now being threatened to be sent to collections if i don't pay $400. I cant afford to pay this and will be sending all forms of communication to BBB. TOTAL SCAMMERS

  EcoShield Pest Control of Twin Cities, LLC

  Date: 11/07/2024

  Hello, 
  
  We understand your concerns and are committed to ensuring clarity and fairness in every customer interaction. Our goal is to provide transparent information at the time of signup, including a review of the service agreement, so you feel confident in the terms and services provided. 
  
  Wed like the opportunity to address your concerns directly and review your experience to see how we can assist. Could you please reach out to us at ********************************* This will allow our team to discuss the situation in detail and work toward a resolution that meets your needs. 
  
  Thank you for your feedback, and we look forward to assisting you.
  
  Best regards,  
  Customer Feedback Team

• Review fromC. P.

  Date: 10/29/2024

  1 star

  C. P.

  Date: 10/29/2024

  This company is the worst! The salesperson put together my husband, a disabled vet, that we would receive his family discount. We received 2 sub par treatments and the last one was supposedly done while we were away. We saw no evidence that someone had been here. I just received a bill for $464.93. I had told the sales person we wanted to try one treatment and he said no problem. My husband and I are furious!

  EcoShield Pest Control of Twin Cities, LLC

  Date: 10/31/2024

  Hi Cat,

  Thank you for reaching out and sharing these concerns with us. We strive to be transparent in our communication and to ensure each service aligns with what our customers expect. Our team takes these matters seriously and would like to understand more about your experience with both the treatments and billing. Please contact us at ******************************** so we can review the specifics and address any unresolved issues. Were here to help find a resolution that meets your satisfaction.
  
  Customer Feedback Team

  C. P.

  Date: 11/11/2024

  I tried to reach the team but never got a response. We still have not resolved the issue?!

• Review fromAmanda

  Date: 10/24/2024

  1 star

  Amanda

  Date: 10/24/2024

  -5 stars. The worst company I have encountered, with absolutely horrid customer service. They pretend like you're getting a good deal with no strings attached, but hide hidden fees in their contract.

  EcoShield Pest Control of Twin Cities, LLC

  Date: 10/28/2024

  Hi ******,

  Thank you for taking the time to share your experience. At Ecoshield Pest Solutions, our priority is to ensure transparent communication and deliver quality service to each customer. During the signup process, we make every effort to clearly outline the terms and conditions of our agreements, including any associated fees, to avoid misunderstandings. 
  
  Wed like the opportunity to address your specific concerns and clarify any areas of the agreement that may have felt unclear. Please reach out to our team at ********************************* and well be glad to work with you toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

  Amanda

  Date: 11/07/2024

  Just to be clear for those reading - the message above is all just a copy and paste. They dont actually do anything to resolve your issues.