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Business Profile

Renewable Energy

Sensata Technologies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Renewable Energy.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I emailed Sensata on 1/9/2024 about two encoders that failed within the warranty period. Sensata received and tested the encoders, which indicated that they were faulty. Sensata then claimed that the encoders failed due to customer abuse. This is not correct. They simply do not want to honor the warranty, which is a pattern based on other complaints seen here on the BBB.

  • Initial Complaint

    Date:01/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Magnum MS4448PAE inverter on 10/11/2020. It came with a three year warranty. On 12/01/2022 I delivered the inverter to an authorized repair shop because the inverter displayed a spurious error message - "Dead Battery Charge Error". I have made repeated calls to get this device fixed. The company claims it's a parts shortage, yet they are still in business making devices that likley have 80% of the electric components common to this inverted. Furthermore, I recently checked with an online inverter seller; they are selling the identical inverter, which means Sensata could replace my device if they wanted to.I have now been waiting 13 months. Sensata should fix/replace this inverter or cease advertising a three year warranty.

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sensata Technologies will not honor a warranty on a $1800 Magnum inverter that failed my customer 18 months after I installed it. The warranty period is 3 years. Over the past 13 plus months I have left numerous phone messages and emails to the warranty department, none have been answered. On 2 or 3 occasions I have talked to their tech people and was led to believe that there was a chip shortage so my inverter could not be repaired. I have been extremely patient but the last 2 months I have increased my effort to get this warranty issue resolved which includes sending in an RMA Application form 3 different times but still no action. The first time it was sent, a tech person responded by email that he had not received it after my inquiry why there was no action, that is why the additional submittals. Any help would be very much appreciated. I have been in business 42 years and never have experienced a problem like this before. I do not know how to attach copies of my emails but could forward them to a caseworker if given the proper email address.

    Business Response

    Date: 05/12/2023

    Hi there. We have sent the Mr. ********************** the *** information and update at this time. Please see attached. We are currently working to ship out his replacement by the end of next week. 

    Thank you. 

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought 2 Magnum inverters from Sensata Technologies, in ************, **. Both were under *************** malfunctioned. We sent one back & it was fixed & returned. We sent the 2nd to them. On June 22nd it was delivered to the company. We have never gotten the 2nd inverter back. I have documented phone calls & emails to the company with no return calls or emails. We need our inverter back. The inverters model # MS4024PAE serial #*********.

  • Initial Complaint

    Date:07/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had solar installed on our home in September of 2018 which connected to 18-MAGNUM GT-500 Micro Inverters. The inverters have a 25 year warranty. Now we have some inverters that are not working. I have contacted the electrician who installed this and he claims to have contacted Sensata and they told him they no longer make that inverter. On five separate occasions we have called Sensata and spoke with ***** in tech support. He claims to have sent emails requesting someone contact me. The last time I spoke with ***** he provided me two email address to contact them myself. On June 26, 2022 I sent an email to ****************************** ******************************* and ***************************************** unfortunately no one has responded to me. I'm losing money every day since the inverters are not working and I need to know how they are going to resolve this issue.

Sensata Technologies is NOT a BBB Accredited Business.

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