Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/31/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In April 2023, my wife purchased a vehicle from the dealership. The dealer failed to properly title the vehicle we traded in in a timely fashion, so she has received three total toll tickets now in ******** We live in **. All toll violations occurred after we transferred the vehicle to the dealership. They initially stated they would pay the violations they created by skipping this titling step. Supposedly, the vehicle was transferred out of my wifes name on 6/6/23, yet the most recent bills are dated 6/19 & 6/24. The dealership was supposed to pay the bill, but they failed to, resulting in an additional bill with late fees as a result. In addition to this matter, they ducked every question about the tires - found out they were never sealed properly and had to be corrected weeks after the purchase. This is an unsafe practice that would have not passed their 100+ point inspection they pride themselves on. Next, they added a remote start to the contract that we deliberately told them not to and that we would pay cash. We ultimately signed the contract as the fight was no longer worth it.
Business Response
Date: 07/31/2023
****** apologizes for the customer having a less than satisfactory experience with us. The general manager of ****** Nissan Wayzata spoke with the customer today, explained that the title was in fact transferred on 6/6, and offered to reimburse the customer for any toll charges that were erroneously assessed against him.
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