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Business Profile

Graphic Designer

Procolor Graphics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had an issue with my shaker that they keep insisting to change parts on. I am not capable of changing parts because I have seen videos where theres almost a fire starting. I cant do this I contacted them 03/26 and got no response when I sent a video of proof not working. The techs stated motor broke but no one told me anything else. They just ask me questions about whats not working they know they sent me a defective machine I have proof of them stating the machine only cost $500 but its not I paid $6,000.00 I have emails. First they say not to pay for shipping I told them I need the full refund I got the machine and everything in March it was 30 days. The person didnt want to help keeps pushing the dates and dates. I need my full refund back I dont even have the printer because this machine didnt work! I lost so much money.. 03/13/2026 when I bought the machine .

    Business Response

    Date: 07/05/2024

    To Who it may ******************** complaint was sent to the wrong business. I recently received a letter about a complaint about my business about something that was purchased that needed repairs.

    I have no idea who whis is or what they are complaining about. I have never talked to this person or sold them anything. I am a small print shop, so I sell nothing that would be needing "parts repaired". I do not have any "repair videos" or any clue for that matter as to what is being talked about.

    I am not located in ******** either. So I am assuming this was just sent to my business by mistake.

Procolor Graphics is NOT a BBB Accredited Business.

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