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Business Profile

Collections Agencies

Arcon Credit Solutions LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/09/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This *** seems to be the same person who stole my ID information and made many credit cards a few years ago. This *** made an account with ************** last year December, but again I've never had any credit card accounts or bank accounts with non-major banks like this. Weeks ago, I've replied the letter with the **** "This is not my account", but they put this false information as a collection account on the ********************** companies last month and sent me a letter to force me to settle with them. This letter has some information such as ORIGINAL ACCOUNT NO. ENDING 1699, ACS REFERENCE *********, AMOUNT OWED $2,796.99. BUT AGAIN, THIS IS NOT MINE!! NOT LIABLE FOR THIS AMOUNT OF COLLECTION MONEY AND OF COURSE, I DID NOT HAVE ANY CONTRACT WITH ARCON CREDIT SOLUTIONS LLC.

    Business Response

    Date: 04/11/2025

    Arcon Credit Solutions, LLC (Arcon) is in receipt of the complaint filed by ******* *** on April 9, 2025, wherein Sanghwa states this account was opened fraudulently.

    Arcon informed its client, Absolute Resolutions *************** (Client) of the fraud claim.  Arcons Client has closed the account as fraud.  Arcons Client will notify the three credit reporting agencies to whom they furnish information within 30 days and have the tradeline for this account removed.

    Customer Answer

    Date: 04/11/2025

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  • Initial Complaint

    Date:03/20/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company without authorization reached out to third party family members whom I am estranged from discuss my personal financial business. I did not provided any contact information outside of my personal cell phone to the original company I had the loan through. The manager ***** advised me that he has the right to contact whomever to get in touch with me. I do not speak to my mother, father or brother and this kind of communication brought unwanted communication.

    Business Response

    Date: 03/27/2025

    Arcon Credit Solutions, LLC (Arcon) is in receipt of the complaint filed by Ms. ****** ***** **** *****) on March 20, 2025, wherein she states Arcon contacted third-party family members and discussed personal financial business.  Arcon completed an investigation into these allegations and is providing the following response.

    Arcon records 100% of telephone calls placed and received.  When Arcon did contact a third party in an attempt to locate Ms. ****** in accordance with 15 U.S. Code 1692b, no personal information of Ms. ****** was disclosed, and communication was ceased at those respective telephone numbers.

    Arcon has ceased all communication with Ms. ***** per her request

  • Initial Complaint

    Date:03/17/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ********. I do not have a contractor with this collection agency that is placing a derogatory **** on my report. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/24/2025

    Arcon Credit Solutions, LLC (Arcon) is in receipt of the complaint filed by ******* ****** **** ******) on March 17, 2025, wherein ********* states: (1) he is not liable for this debt with Absolute and (2) he did not receive the original contract as requested.    Arcon is closing this complaint with the following.

    On or about February 7, 2019, the account, currently bearing number *****9222 was issued to Mr. ******* SSN *****2969.  The account terms and other documents are in Arcons ****************************************************** LLCs (Client) possession.  The last payment in the amount of $612.00 was made on or about August 20, 2020.  Mr. ******* account was charged off due to default on March 9, 2021.  At the time of the charge off, the amount owed was $10,577.32.  On or about September 16, 2024, Navy Federal Credit Union sold Mr. ******* account to *********************** Client, wherein it transferred and assigned all their rights to Arcons Client.  At the time Arcons Client purchased this account, the balance was $10,577.32. Shortly after the assignment, Arcons Client sent a letter notifying Mr. ****** of the assignment to them and its internal account number ***********.

    This is a ********************** card; a signature is not necessary.  Under the Truth in Lending Act use of the card is acceptance of the agreement.  Notwithstanding the aforementioned, Arcon provided validation on or about March 18, 2025.  Validation included Mr. ******* application, statements of account, the assignment to Arcons Client, and the terms and conditions

  • Initial Complaint

    Date:01/22/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The individual is not liable for the debt in question with *******, as there is no contractual agreement between the individual and ARCON CREDIT SOLUTIONS LLC. Additionally, ARCON CREDIT SOLUTIONS LLC has failed to provide an original contract as, thereby negating any legal obligation on the part of the individual with respect to the alleged debt.

    Business Response

    Date: 01/27/2025

    Arcon Credit Solutions, LLC (Arcon) is in receipt of the complaint filed by Mr. ***** ******** **** ********) on January 22, 2025,wherein he states: (1) He is not liable for the debt and (2) Arcon failed to provide an original contract.  Arcon has completed an investigation into the allegations and is providing the following response.

    Arcon received a request from their client, Absolute Resolutions **************** (Client) on or about October 9, 2024, to send Mr. ******** a validation of the debt.  On or about October 14, 2024,Arcon mailed Mr. ********* via the ****, a validation of debt that included communication from the original creditor to Mr. ******** explaining that his account had been sold to Arcons Client, the Bill of Sale that assigns all rights, title, and interest to Arcons Client, and the Promissory Note electronically signed by Mr. ******** with the original creditor on or about April 15, 2021.Arcon received no notification from the **** that deliver of this information was unsuccessful.

    Based on the foregoing, Arcon has demonstrated the validity of the debt belonging to Mr. *************

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This number is repeatedly calling myself, as well as my ex husband looking for my stepson, whom I do not have contact with. If they dont have his contact information, its extremely unethical to look up people that person may know to attempt to find them.

    Business Response

    Date: 11/27/2024

    Arcon Credit Solutions, LLC (Arcon), is in receipt of the complaint filed by Ms. ***** ******* **** *******) on November 21, 2024,wherein she requests no further contact from Arcon.
    Arcon has removed Ms. ******** phone number,******5016, from their files and she will not be receiving any further communications from Arcon

  • Initial Complaint

    Date:11/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 (b) that your claim is disputed and validation is requested.This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you.Please provide me with the following: What the money you say I owe is for; Explain and show me how you calculated what you say I owe; Provide me with copies of any papers that show I agreed to pay what you say I owe; Provide a verification or copy of any judgment if applicable; Identify the original creditor; Prove the Statute of Limitations has not expired on this account Show me that you are licensed to collect in my state Provide me with your license numbers and Registered Agent

    Business Response

    Date: 11/08/2024

    Arcon Credit Solutions, LLC (Arcon) is in receipt of the complaint filed by Ms. ***** ******** **** ********) on November 4, 2024,wherein she requested validation of the debt.  Arcon is responding to the complaint with the following explanation.


    On or about May 21j, 2014, the account, currently bearing number *****9980 was issued to Ms. ********* SSN *****9538.  On or about September 16, 2024, Navy Federal Credit Union sold Ms. ********** account to *********************** client, Absolute Resolutions **************** (Client.)   The account terms and other documents are in Arcons Clients possession. Shortly after the assignment, Arcons Client sent a letter notifying *********** of the assignment to them and its internal account number, *****2520. *********************** Client placed this account with ********************** for collection on or about September 26, 2024.


    Arcon received Ms. ********* request for validation on November 4, 2024, and provided validation documents via the **** on November 7, 2024.  That validation included the Notice of Sale and assignment, the Bill of Sale and Assignment from Navy Federal Credit Union to Arcons Client, Ms. ********* credit card application, the credit card agreement, and 13 months of credit card statement.

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a debt collection agency they are threatening legal actions if I don't pay the, I have no problem paying them however they have repeatedly denied me the ability to pay them. I just want to pay my bill with a payment plan of $100 a month like I asked repeatedly and they keep telling me no they only accept payment in full. I cant afford a payment in full if I could afford to pay it in full it wouldn't have been sent to them in the first place. I need a payment plan and I want to pay it.

    Business Response

    Date: 09/23/2024

    Arcon Credit Solutions, LLC (Arcon) is in receipt of the complaint filed by Mr. ****** ****** **** ******) on September 18, 2024.Arcon has performed an investigation into the allegation and provides the following explanation.

    Arcon does have options to assist Mr. ****** in resolving his debt and welcomes the opportunity to discuss those with him.

  • Initial Complaint

    Date:06/19/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My brother has been hounded by these loan sharks for over 6 years, and despite forcefully taking ************************************************************************ knowledge, let alone consent, they tack on 500 in interest to offset the amount they had to credit toward to total debt to rake him over for more. Meanwhile, the number they want us to call to dispute, is just an automated phone tree in spanish that hangs up halfway through its prompt.

    Business Response

    Date: 06/27/2024

    Arcon Credit Solutions (Arcon) is in receipt of the complaint filed by *************************** (**************) on June 19, 2024.  In accordance with 15 USC 1692c Communication in Connection with Debt Collection,Arcon is unable to communicate with **************.  ************** can have his brother contact Arcon at ************.

    Customer Answer

    Date: 06/27/2024

     I am rejecting this response because:
    He has called that number and it's just a phone tree in spanish that hangs up halfway through. This does not create a **** avenue of communication and should be raising even more red flags.

    Business Response

    Date: 07/03/2024

    Arcon has tested the telephone number,************, and confirmed there is not a Spanish option or Spanish message associated with that number.

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to file a harassment complaint as this company calls my phone everyday, multiple times a day without leaving a voicemail. I also have no idea why they are constantly harassing me as I have no outstanding debt owed. My personal credit score is 833. This is getting ridiculous - I am on vacation and trying to enjoy myself and call after call after call. Interrupting me at work with calls etc. Again no voicemail outlining the issue. I have emailed them and called to tell them to stop and not in a professional way because I can't take it anymore. Thank you for your assistance.

    Business Response

    Date: 05/29/2024

    The telephone number provided in the complaint, ***-***-2504 was provided to Arcon as a contact number for their consumer, and as such, Arcon did legally attempt to contact their consumer via that telephone number. ************** contacted Arcon on May 20, 2024, via telephone and e-mail stating we had reached the wrong person.  Ms. ****** telephone number was immediately removed from the account file. ********************** has completed a thorough review of their records and can confirm this telephone number has been removed from their records and ************** will no longer receive telephone calls from Arcon at that number.

    Customer Answer

    Date: 05/29/2024

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    I would like to add however that they claim someone gave them my information.  I think I have a right to know "who" as I need to reach out to them directly to find out why a company would provide my information to a collection agency when I have no outstanding debt to be paid.  I haven't been late with anything for over 25+ years.  They should provide their "clients" name in their response.  It's funny how quickly they removed my phone number rather quickly.  If I owed a company money, why would they do that so quickly?  Thanks for your help on this matter.  

     

  • Initial Complaint

    Date:02/26/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The call taker is most intimidating and matter of fact. Not easy to work with, offers no understanding with people trying to pay their debt. While I had a previous arrangement fall through, *** was most rude and matter of fact. As I try to pay off any debts I have, this is the worst company. All I would like is a payment plan other than the whole payment- we expect you to honor the payment. They have added greatly to the stress of trying to make right with debt.

    Business Response

    Date: 03/05/2024

    Arcon Credit Solutions LLC (Arcon) is in receipt of the complaint filed by *************************** (******************) on February 26, 2024, wherein he alleges that the agent was not easy to work with.  Arcon has performed a full investigation into this complaint and provides the following explanation.

    The agent at Arcon had a conversation with ****************** on December 26, 2023, and during that conversation, both parties agreed to settle Mr. ******** debt for less than the amount owed and set up payment for ******* 12, 2024.  On ******* 4, 2024, ****************** contacted Arcon and asked to move his scheduled settlement payment to ******* 30, 2024, which Arcon agreed to do.  On ******* 29, 2024, ****************** contacted Arcon and asked to move his scheduled settlement payment to February 15, 2024.  The agent advised ****************** the settlement offer was only good for ******* and ***************** agreed. Later, on ******* 30, 2024, ****************** attempted to make the settlement payment, but the payment was unable to be processed due to insufficient funds.  ****************** contacted Arcon on ******* 31, 2024, and asked to reschedule the settlement payment for February 28, 2024, at which time the Arcon agent informed ****************** the previous settlement offer was no longer available, and the total balance was owed in full.  ****************** agreed and set up a payment for February 28, 2024.  On February 26, 2024,****************** contacted Arcon and asked to move his scheduled payment to March.  Arcon advised ****************** the payment was not able to be moved again.  ****************** acknowledged this and stated the funds would be available.

    Customer Answer

    Date: 03/05/2024

     I am rejecting this response because: while the statements are true, the attitude and the demeanor of the call taker was most unprofessional. their website stated if you needed to change a payment to call 2 business days ahead. "***" was most rude and pressuring in getting this debt settled. 


Arcon Credit Solutions LLC is NOT a BBB Accredited Business.

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