ComplaintsforDECA, Inc

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sold my house through ******** after the inspection they lowered the sale price and there were no contingencies. I was to pay 898 for 6 months, because I paid the other half of rent upfront. I found a house sooner they accepted the keys and said nothing about any fees. They have someone in the house as I have drove by there is someone there . Ive asked multiple times why they have added a fee with no answer it says early termination fee 5345. They have added$2741 to my actual balance with no explanation.

  

  Business response

  09/16/2024

  Dear Ms. ******************** you for bringing your concerns to our attention. Id like to address the issue regarding the security deposits and prepaid rents related to your lease agreement.
  
  At the time of signing your lease on June 25, 2024, you agreed to prepay $5,382. This amount was intended to cover the first six months of your rent in installments of $897 per month. You were also responsible for paying the remaining portion of $898 each month, making your total monthly base rent $1,795. Per the terms of the lease, which commenced on June 25, 2024, you are obligated to fulfill the agreement through its expiration date of December 31,2024.
  
  In accordance with Paragraph 2 of the lease agreement, "should tenant fail to occupy the Premises for the minimum term for any reason, such shall be a beach of the agreement, and Tenant shall be liable for Owner's damages resulting from such breach, such as loss of rent until the unit is re-rented or the completion of the minimum term, whichever is less".Given the current circumstances, we have applied all charges and prepaid rents to your ledger.
  
  The property is presently vacant and undergoing renovations to prepare for a new tenant. Once a new tenant is secured, we will revisit this clause and assess whether any refunds for prepaid rent or the security deposit may be owed to you.
  
  We appreciate your understanding and will keep you informed as the situation progresses.

  Customer response

  09/17/2024

  Complaint: 22281061
  
  I have reviewed the business' response and am rejecting it because:
  They have not Lost money for rent because I am still paying them the monthly payment and if they want to charge money because the properties vancant give me the key back and I will come there every day to sit there for a few minutes. They are Going to get money quicker because if I wouldve stayed till December, they would have to do the renovations after that and there were no contingencies in my contract for fixing anything so they still would have done the renovations anyway it just wouldve been after December. They are actually making money quicker because I left. I sent multiple messages to the truehold staff they were aware I was closing in July . I need proof that you are losing money because you are getting the house ready sooner that doesnt make any type of logical sense. Sounds fraudulent and I will report to every agency your actions.
  
  Sincerely,
  
  ***** ******

  

  Business response

  09/18/2024

  Dear Ms. **************** wanted to follow up and clarify a few key points regarding your lease agreement.
  
  As a legally binding document, your lease clearly outlines your responsibility to occupy the property until the expiration date of December 31, 2024. Should you choose to vacate the property early, you remain liable for rent payments through the remainder of the lease term.
  
  Additionally, once you surrendered the keys,this signaled that you relinquished possession of the property, giving us the right to enter and perform any necessary work or renovations to prepare the unit for a new tenant. The sooner these preparations are completed and a new tenant is secured, the greater the chance that you may receive a refund for any unused portion of your prepaid rent.
  
  Thank you, 

• Initial Complaint

  09/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Once I moved out of this company property at ***************************************** this company has deliberately throwing my mail away they are not returning it to sender they are destroying the mail and its contents the contents of this package was over 1500$

  

  Business response

  09/06/2024

  Dear *********,
  After many months of notice, your eviction was served by the sheriff, and you were removed from the property on August 15, 2024. Once you are removed, you are no longer allowed on the property.  It is our practice for vacant units to write return to sender on each envelope that is delivered to the unit and return to the post office. Since you had over 3 months of notice that you were being evicted, we would hope that you changed the shipping address on all your packages. Since we are not located on-site, we have no idea what happened to your packages. You will have to take that up with whoever sent or delivered the packages.
  

  Customer response

  09/09/2024

  Complaint: 22247058
  
  I have reviewed the business' response and am rejecting it because:
  
  
  
  Sincerely,
  
  *********************************

  Customer response

  09/09/2024

  Even when completing any kind of form we all know that it takes a few days for processing and things to be in route especially with the mail although Im unable to specifically go on the property me and my neighbors have great relationships and I have 6 million family members I can call to go check the mail i call them after I see something was delivered at 345 pm 8/19 but wen they go  to check 8/20 at noon the mail is completely gone if it was delivered at 345 pm and their checking the mail in the afternoon of the next day that does not even allow  the mail man to even be back in the route to collect the return to sender mail u supposedly write on and giving this mail man history he dont even check the boxes for returned mail they are disposing my mail which is illegal Ive even called several companies and they dont have any return mail for me 

  

  Business response

  09/13/2024

  We have no knowledge of the whereabouts of your package. We hold no liability for resident packages and mail.  

• Initial Complaint

  07/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I got assigned to this horrible company (I had no choice in the matter). I had 2 years of prepaid rent for 2 years. 6 months ago I started asking when I needed to be moved out since I could no longer afford the rent. I reiterated this to them over and over. I was told I needed to be out April 30th 2024. The first week of April they send me a $2,000 bill saying I owed them April's rent! When I called to ask about it the people were downright hateful. They kept changing their story about what the charge was for. First it was rent, then sewer and then rent again. I just want them to leave me alone. I owe these scammers NOTHING.

  

  Business response

  07/27/2024

  Dear *******,
  
  We are sorry for any inconvenience you have experienced and appreciate the opportunity to clarify the timeline of events regarding your tenancy.
  
  On April 29, 2022, you entered into a sale-leaseback agreement with our client, Truehold, which transitioned you from homeowner to tenant. Your lease agreement commenced on April 29, 2022, and was set to terminate on April 30, 2024. At the beginning of this lease, you prepaid $45,000, covering a monthly base rent charge of $1,875.
  
  In addition to the base rent, the lease stipulates that tenants are financially responsible for all property utilities,including the sewer charges you referenced. The *************************** (MSD) mandates that the property owner pays the monthly sewer charge directly,which is then billed back to the tenant through the rent ledger. Your prepayment of $45,000 did not include these monthly sewer charges.Consequently, as these charges were applied monthly, your prepayments were depleted faster than the 24-month term.
  
  By April 1, 2024, your prepayment balance was depleted after the monthly charges were applied, resulting in a balance of $1,106.84. Upon vacating the property on or before April 30, 2024, you were no longer responsible for future rent charges. A move-out inspection identified $1,900 in repair costs, bringing your ledger balance to $3,006.84. After applying your $1,875 security deposit, the final outstanding balance was $1,131.84.
  
  This amount remains unpaid and pursuable in court. We urge you to contact us directly to discuss any questions or to arrange payment for the outstanding balance.
  

  Customer response

  09/02/2024

  I absolutely reject this response.  DECA PURPOSELY did this to me right at the month my lease was ending to try and get money from me that isn't owed to them.

• Initial Complaint

  06/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company is not making repairs to the home that we have reported for months. We have no AC upstairs they have sent out **** heating and cooling out but nothing has changed it is extremely hot on the second floor. Our water pressure in the kitchen is very low, the garbage disposal is broken someone can out said they needed another part and never came back or said anything, the dishwasher is broken, we need another refrigerator,the kitchen ceiling leaks when you take a shower in the master bedroom this was a problem before and the last guy told us without even opening the ceiling that we must not place the lining in tub that is why it's leaking on kitchen floor and the counters ,the sunroom leaks and the door and screens need replacement it rains in the to the point where there is mold and the light fixtures do not work.In the summer it gets extremely hot and in the winter it gets extremely cold so you can't even enjoy it. Not including all the wasp that come every year to make hives. The privacy fence needs to be torn down and replaced. We had a couple of neighbors who was upset about the fence breaking pieces in their yards. The patio wood is splitting and some of the pieces are coming up and apart we even had a homeless person sleeping on our patio and we didn't even notice because you can not lock the gates because of dry rot. We pay our rent on time every month and we have to go through this. We have made several attempts to contact maintenance which they send over complete strangers to do bids some of the people look very questionable. I remember they had one guy to come over to fix the dry rotted gate and it completely fell apart so all he did was place hinges on a dry rotted gate and it doesn't even lock and is about to break apart again. All we ask the repairs are made. We are asthmatic and it just a shame that we have to sleep down stairs because of the heat. Please help us find a resolution. Thanks

  

  Business response

  06/21/2024

  Dear *******,

  
  I attempted to call you to address these issues. Please call me back when you have time.
  
  Please rest assured that we are committed to resolving these issues promptly. We will have a technician out to assess all your maintenance concerns as soon as possible. Once the assessment is complete, our office will develop a detailed plan of action to address and rectify each problem you have reported.
  
  In the meantime, please do not hesitate to reach out if you have any further questions or urgent needs.Your property manager will be in contact with you shortly to schedule a convenient time to visit the property and begin addressing these concerns.
  
  Thank you for your patience and understanding as we work to improve your living conditions.

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  These people do not do what they say they are going to do. When you make a complaint for them to repair something, they never show up. Even if doing a work order over the internet, you wait for 2 months for them to fix it. They have been saying for the last month and a half that they were going to come out and fix something and they never show up.I would like for them to come out and fix things and do what they are supposed to do.

  

  Business response

  06/21/2024

  Dear *****,
  
  It was nice talking with you concerning your maintenance issues. 
  
  At Deca Property Management, we are committed to maintaining our homes in good repair and ensuring a positive living experience for all our tenants. However, as a management company, there are instances where we must seek approval from property owners before proceeding with certain repairs, especially when they exceed a specified dollar threshold. This process can sometimes result in delays, or property visits that do not result in an immediate repair for non-emergency situations. 
  
  We appreciate your patience and understanding as we work diligently to secure the necessary permissions to complete the required repairs. Please know that we are actively communicating with the property owner to expedite this process and address your concerns as quickly as possible.
  
  Thank you for your continued patience. Should you have any further questions or require additional assistance, please do not hesitate to contact our office directly.
  
  
  

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a Tennent renting from deca and ace. I&#**;m on the section 8 program. My property is having a ton of issues since moving in. I have put in so many work orders this year: mold issues where a mold company had to come out and remove drywall and panels to my steps. Basement is still giving me mold issues. My clothes are getting molded. The company explains to the property H3234333535343433**35H that they need to put in dehumidifiers and air circulation is needed too. I have lost personal items due to the mold build up on my tables and clothing. The property H3234333535343433**35H has not sent dehumidifiers. I am inhaling mold, and so is my family including asthmatic children. This is dangerous and causing us health issues. Along with this and a litany of other issues we have to deal with including electrical issues as well where the power is not high enough causing loss of food. Water is coming down the chimney going into the basement into the furnace. There is also a sub pump that is overflowing and causing fungus growth.Housing authority came by to do an inspection and provided them a list of things to do. They have 30 days from May/12 to fix these things. If they do not I have to move out of this house and I do not have the money nor ability to move.

  

  Business response

  06/06/2024

  Dear *****************************,
  
  Our company is diligently addressing the list of violations received from the ****************** The re-inspection date is set for June 12, 2024, and our goal is to have all necessary work completed by then. If there are any outstanding items,we will promptly communicate them to you and the ******************
  
  In addition, we just received owner permission to install a dehumidifier in the basement.  We will also ensure that the sump pump is working properly.
  
  Lastly, we have contracted with a mold remediation company to address any possible mold issues.
  
  In regard to damage to your personal property, we suggest you file a claim with your renters insurance, which is provided through the Resident Benefit Package you are enrolled in.
  
  We apologize for any inconvenience you have faced and want to assure you that providing a comfortable living experience for our residents is our top priority.

  Customer response

  06/17/2024

  I responded to this message the other day but my phone went dead so I have to start all over I might not remember all the details that I was putting into this message but I'm going to start off by saying this I'm going to upload some pictures regarding this matter my home was inspected regarding mode issues and electrician and sub pump issues I have been having things going on with my property ever since January 29th 2024 of me moving in and I have submitted things by email and photos to the company and to section 8 ***************** but I'm going to start off with this Deca has known since May the 12th 2024 regarding issues that was submitted to them by the ***************** of violation and one of the violations was mold in my basement and the drywall in the panel having mold and light switch cover being exposed with wiring they removed the mold drywall and the panel but has not replaced it they only have put one sheet of drywall covering up the light switch but all the other boarding is expose with nails that should have been replaced as well I explained to the inspector when they came out last week and a half ago to reinspect that deca would be replacing the drywall but didn't so it is still opening down the stairs of my basement and it's very dangerous someone can fall in or bump into the nails and warm themselves this was not any openings in the time of the inspection of the home being not occupied with this matter being exposed like it is if they tore it down they should have replaced it the home will be re i nspected this week and the inspector is thinking that they were going to place the drywall & the panel was part of the inspection  prior of me moving in and deca knows what has been removed from the home and what they are not replacing I shouldn't have to wait 6 months of me staying in this property and explain to them when I first moved in that it was mold on the drywall in the panel and they never addressed it so my property in the basement is molded and has been destroyed and they are not trying to confiscate me for the damages and it's so many things that needed to being replaced or taken care of before me moving in but they got their security deposit and rent money and receiving rent on a monthly basis but I always have to be put put to the side and wait for months of them taking care of their responsibility of their property I do not own the home I'm renting and it is on the St Louis ***************** program this company is very lazy when it comes to taking her the property as needed they knew about the sub pumps in the basement not being plugged up from the very first time of being moving here their maintenance guys have came over several times in several months and never said anything until it start getting flooded in my basement with water so the water moisture of the basement being flooded and the roof leaking with water issues from the furnace made the basement wet damp and moisture damaging and molding property that belongs to me that I have stored in the basement.. I've had electrician problems your problems furnace problems faucet problems in kitchen and bathroom very much problems with spiders and roaches that all this should have been taken care of before a tenant moved in.. they're trying to put all their responsibilities on the tenant... So this is going to make a delay of my home or a failure of an inspection due to the matter of deca not taking care of the responsibility of the drywall and the panel that needs to be placed back down the stairway of the basement if it was up and came with the house as the house passed inspection it should they know that it should be replaced as it was of me moving in so this is going to be another violation that the ***************** is not going to approved and gave them plenty of time 30 days so if my home do not pass when the inspectors come back out it will feel the home and I will have a emergency move and diagon knows this they will not pay their portion for the home being violation and I spoke on this the day of the inspection to Decca and they have not sent another maintenance guy to do the job needs to be done and that was on June12th, 2024 and had from May 12th 2024 to take care of these matters.. and if my home does not pass an inspection I would not be responsible for housing Authority portion of the rent and decor should be responsible of paying for my moving expenses.. for putting me and my family in jeopardy..

   

   

   

   

   

  Customer response

  06/17/2024

  Complaint: 21808037
  
  I am rejecting this response because: I responded to this message the other day but my phone went dead so I have to start all over I might not remember all the details that I was putting into this message but I'm going to start off by saying this I'm going to upload some pictures regarding this matter my home was inspected regarding mode issues and electrician and sub pump issues I have been having things going on with my property ever since January 29th 2024 of me moving in and I have submitted things by email and photos to the company and to section 8 ***************** but I'm going to start off with this Deca has known since May the 12th 2024 regarding issues that was submitted to them by the ***************** of violation and one of the violations was mold in my basement and the drywall in the panel having mold and light switch cover being exposed with wiring they removed the mold drywall and the panel but has not replaced it they only have put one sheet of drywall covering up the light switch but all the other boarding is expose with nails that should have been replaced as well I explained to the inspector when they came out last week and a half ago to reinspect that deca would be replacing the drywall but didn't so it is still opening down the stairs of my basement and it's very dangerous someone can fall in or bump into the nails and warm themselves this was not any openings in the time of the inspection of the home being not occupied with this matter being exposed like it is if they tore it down they should have replaced it the home will be re i nspected this week and the inspector is thinking that they were going to place the drywall & the panel was part of the inspection  prior of me moving in and deca knows what has been removed from the home and what they are not replacing I shouldn't have to wait 6 months of me staying in this property and explain to them when I first moved in that it was mold on the drywall in the panel and they never addressed it so my property in the basement is molded and has been destroyed and they are not trying to confiscate me for the damages and it's so many things that needed to being replaced or taken care of before me moving in but they got their security deposit and rent money and receiving rent on a monthly basis but I always have to be put put to the side and wait for months of them taking care of their responsibility of their property I do not own the home I'm renting and it is on the St Louis ***************** program this company is very lazy when it comes to taking her the property as needed they knew about the sub pumps in the basement not being plugged up from the very first time of being moving here their maintenance guys have came over several times in several months and never said anything until it start getting flooded in my basement with water so the water moisture of the basement being flooded and the roof leaking with water issues from the furnace made the basement wet damp and moisture damaging and molding property that belongs to me that I have stored in the basement.. I've had electrician problems your problems furnace problems faucet problems in kitchen and bathroom very much problems with spiders and roaches that all this should have been taken care of before a tenant moved in.. they're trying to put all their responsibilities on the tenant... So this is going to make a delay of my home or a failure of an inspection due to the matter of deca not taking care of the responsibility of the drywall and the panel that needs to be placed back down the stairway of the basement if it was up and came with the house as the house passed inspection it should they know that it should be replaced as it was of me moving in so this is going to be another violation that the ***************** is not going to approved and gave them plenty of time 30 days so if my home do not pass when the inspectors come back out it will feel the home and I will have a emergency move and diagon knows this they will not pay their portion for the home being violation and I spoke on this the day of the inspection to Decca and they have not sent another maintenance guy to do the job needs to be done and that was on June12th, 2024 and had from May 12th 2024 to take care of these matters.. and if my home does not pass an inspection I would not be responsible for housing Authority portion of the rent and decor should be responsible of paying for my moving expenses.. for putting me and my family in jeopardy..
  
  
  
  Sincerely,
  
  *****************************

  

  Business response

  06/21/2024

  Dear ********,
  
  At Deca Property Management, we are committed to maintaining our homes in good repair and ensuring a positive living experience for all our residents. However, as a management company, there are instances where we must seek approval from property owners before proceeding with certain repairs, especially when they exceed a specified dollar threshold. This process can sometimes result in delays beyond our immediate control.
  
  As we discussed,  the repairs are nearing completion, allowing us to pass all of the ***************** inspections. Your electric should be operating correctly and allowing for multiple kitchen appliances to be operating simultaneously. The mold remediation company has successfully removed all signs of mold growth in the basement, and we have installed a dehumidifier to prevent future growth. We are currently waiting for one last drywall repair to be completed. We expect the repair to be completed on Monday, 6/24/24, with the re-inspection to follow on Tuesday, 6/25/24.
  
  We appreciate your patience and understanding as we work diligently to secure the necessary permissions and complete these repairs. Please know that we are committed to keeping your home in a safe and comfortable state.
  
  Thank you for your continued patience. Should you have any further questions or require additional assistance, please do not hesitate to contact our office directly.

  Customer response

  08/08/2024

  I would say poor funds of rent, sewer rental asking management overcharging for all of these that has been paid on time since moving in. Prolonging with work order and not taking care of things that has been reported for work orders, been neglecting and putting things off until I reach out to ***************** Program, putting my family and I in jeopardy of having to move.

  

  Business response

  08/13/2024

  Thanks for letting us know about the electrical issues at your home located at **************. Our team is committed to resolving these issues promptly. A licensed electrician will be visiting soon to diagnose and address the issue.
  
  To ensure efficient communication moving forward, we kindly ask that you outline your requests either by email or phone directly to your property management team. We would like to appoint, *****, one of the members of your property management team, as your direct contact. ***** can be reached directly at ************. This will help us to address and prioritize your needs more effectively.
  
  You will be receiving a call soon so we can schedule an appointment with our electrician. 

  Customer response

  08/19/2024

  Complaint: 21808037
  
  I have reviewed the business' response and am rejecting it because:
  I'm always put on the back burner when it comes to matters that should be most important to these property management when it comes to problems like this I have lost items in my home I have been reaching out to Deca property regarding their maintenance man coming blowing out the power sometime early part of July they're just now sending electrician over last week I have sent them several messages through emails and the portal regarding this matter and their maintenance guy that came over when they sent him last month for a humidifier that's supposed to been placed in the basement due to the moisture in the basement that I mentioned to this company the first month I moved in regarding this matter about the mode on walls and dry walls I was ignored on that behalf until it got worser destroying my property until I reach out to you all the housing authority and HUD that's the only time that this management company wants to get out and do things it shouldn't take all that I am my family should not have to be breathing in mold and any other toxicity this should have all been handled before you move tenants and their family in especially with Hill problems... I notified this problem with the humidifier early part of July they sentt humidifier that you have to constantly go in the basement to make sure that it's not full of water and have to empty that shouldn't have to be done all the time it should be draining by itself they connected it with the sub pump that was not draining from the humidifier to the sub pump to be pushed out of a drain so it was never emptying by itself it blew out and wasn't working a month I notify them about this they took their time by sending someone over to replace it when that maintenance guy came to replace the electricity blue he stated that he was going to the office and notify his supervisory regarding this matter and apparently he didn't I'm always receiving undone unfinished work and not cleaning up behind themselves and always telling me as a tenant that they were going to report to their supervisors to see what they would like for them to do and that's been said a lot but never being done they are not checking up on these maintenance guys to make sure the work has been done completed and clean behind themselves they leave drywall pieces drywall dust and things around my basement without cleaning up and disposing the waist but like I stated before this matter is very inconveniencing my family I lost food through this matter they just sent out a electrician that has been to my property on multiple occasions last week I believe on August for the first time and I'm still having electric issue they need to install separate electricity for me able to use my deep freezer that I'm not able to use for a month and a half now so I'm limited on food that I can provide in my home due to this electricity matter and I still have not got any information regarding accounting information regarding rent and sewer and rental package being addressed and fixed regarding payments that they're trying to say I'm behind in I don't get any receipts I have brought this up and multiple emails and never no response of giving invoices receipts regarding matters and I had a credit in July of $600 and something that should be paying for rent of $253.50 a month started in July and they keep sending myself and my son .. on the ******** portal that my rent is $600 and something that has been changed through the housing authority beginning of July I paid more money than what was owed to them in June and they know this I paid $508 that was my rent amount $68 & some change for sewer& 40 something for Renters package.. I was giving in June.. and my rent went down to $250.. for the month of July and I was supposed to receive reimbursements of them reimbursing me moneys that they owed me regarding these charges and I was sent by **** one of the guys that I work with on the regular sent me a notice of credit through an email telling me that I had a credit of $608 at the time of July that should be used for my rent for July and August until the funds are being used it should be for rent soy and my rental package.. and I submitted multiple emails regarding this matter and no one ever responds to go over details regarding this matter of reimbursement over charges that they are sending me but they keep stating that I owe $600 and something for rent and that's not my portion on my contract through the house and authority I have asked multiple times at the multiple times for them to submit receipts documentation to go over this matter and no response ever.. they're booking is all wrong and I need receipts and printouts about payments that is never being received and when a customer or attended it's asking them requesting this it should be a set down to go over these matters to get the booking in order correctly I am paying for a rentals package and I'm constantly receiving different information from different companies that I have not enrolled with but it's not receiving information from the rental company that I'm paying for that supposed to be handling damages of property that has been made in my home the maintenance guy the electrician that came over on the 15th stated that they wired up the humidifier and things in the basement that is not strong enough to hold that's why I'm constantly losing power.. and I'm steady getting put on the back burner this is not a priority to them at all
  
  
  Sincerely,
  
  *****************************

  

  Business response

  08/23/2024

  Dear ********,
  
  Per our earlier correspondence, we had an electrician visit your property to evaluate the issues you were experiencing and to ensure that your electricity remains stable while using your deep freezer and dehumidifier. Weve received and approved from the owner to move forward with the contractors quote,and ******* Electric will reach out directly to you to schedule the service.
  
  Regarding your rent account, you did have a credit for July. However, when August's rent was applied, the credit was used up, and a balance appeared. Although this balance was not your responsibility due to your Section 8 assistance, it appeared because we had not yet received the Section 8 payment. Please note that once we received the Section 8 payment, your balance will be adjusted to -$78.39, which will be carried over until Septembers rent charges are applied.
  
  We have a team ready to answer any questions you may have. Reporting concerns directly to us is the most effective way to communicate. We have assigned *****, from our office, to be your direct contact. Please reach out to here at ************ if you have any questions;
  
  We apologize for any inconvenience you have experienced while waiting for the electrical work to be completed.
  
  Best regards,

  ***********************

  Customer response

  09/06/2024

  I require invoices for the charges. I called ***** who was designated to help me with this situation and they did not get back with me

  

  Business response

  09/09/2024

  We have gone line by line on Ms. ******* ledger and found all discrepancies that date back to moving in.

  Move-in Slip Attached | January 29, 2024, | Proration owed of $111.00 | $49.00 resident portion and $62.00 *** Portion.  You will see reflected on the ledger (Attachment 2) that the prorated rent amount was only entered for the Resident portion of $49.00 and did not include the *** portion of $62.00.

  At the end of January, there should be a balance owed in the amount of $62.00 (*** Proration) but instead, it reflects zero, which is incorrect.

   

  Starting February 2024, the rent charge should reflect $1,145.00 (full monthly rent amount) and only reflects the resident's portion of $508.00, showing nothing owed but ***, which still owes $699.00 (Feb Portion 637 + proration from Jan = 62). Ms ****** paid her full portion in February.

   

  Starting in March, we have a balance owed of $699.00 (*** Portions) + March rent bringing the total owed to $1,953.29.  Ms. ****** made her portion of $617.29; *** made the payment for January ******* of $62.00, February *** portion of $******, and March *** portion of $****** which brings the balance owed to ZERO. 

   

  Starting April with a ZERO balance.  **** posted + fees and amount owed is $1,254.29.  *** made their portion of $******, and Resident made her portion of $617.29 ending in a ZERO balance owed.

   

  Starting May with a zero balance.    **** posted + fees and amount owed is $1,254.29.  *** paid $636.00 and the resident paid $571.00, which left her $47.29 short of what was owed that month (617.29).  Ending the month with a $47.29 balance owed (residents portion).

   

  Starting June with $47.29 owed + June rent & fees of $1254.29 bringing the balance owed to $1,301.58.  The resident paid $571.34, and *** paid ******. leaving a balance owed of $93.24. 

  Portions also changed this month, view the rent adjustment attachment. (**** = $1145 | *** = $892 | Resident = $253+ fees)

   

  June / July we transferred systems.

   

  The payment from *** for $1147.00 is allocated on the 4^th attachment for July 2024. 

   

  Beginning with a balance owed of $93.24

   

  Staring with July after rent + fees were posted the balance owed was $1,347.53, then *** paid the $1147.00 allocated from the previous ledger (which was giving the large credit). 

  During this month Security deposit was paid by *** and returned to the resident who paid at move-in.

  No payment was received from the resident, the amount owed is $200.53

   

  Starting August owing $1449.27 ($200.53 balance + August **** $1145.00 + RBP $45.95+ Sewer $57.79) *** made payment of $892.00 bringing the balance owed by a resident to $557.27.

  Removed double sewer charge, reflected at the top of the ledger from today 9/9/2024 ($63.34 removed)

  No payment received from the resident; the amount owed is $557.27

   

  Starting September owing a balance of $557.27 (resident owes) + September rent + fees. 

   

  Ending with the resident owing $914.01   $557.27 (July & August) + $356.74 (September)  

   

  Please let me know if you have questions as I can see where things can get confusing. 

   

  Regards,

   

  ***** *******

  

  Business response

  09/09/2024

  We have gone line by line on Ms. ******* ledger and found all discrepancies that date back to moving in.

  Move-in Slip Attached | January 29, 2024, | Proration owed of $111.00 | $49.00 resident portion and $62.00 *** Portion.  You will see reflected on the ledger (Attachment 2) that the prorated rent amount was only entered for the Resident portion of $49.00 and did not include the *** portion of $62.00.

  At the end of January, there should be a balance owed in the amount of $62.00 (*** Proration) but instead, it reflects zero, which is incorrect.

   

  Starting February 2024, the rent charge should reflect $1,145.00 (full monthly rent amount) and only reflects the resident's portion of $508.00, showing nothing owed but ***, which still owes $699.00 (Feb Portion 637 + proration from Jan = 62). Ms ****** paid her full portion in February.

   

  Starting in March, we have a balance owed of $699.00 (*** Portions) + March rent bringing the total owed to $1,953.29.  Ms. ****** made her portion of $617.29; *** made the payment for January ******* of $62.00, February *** portion of $******, and March *** portion of $****** which brings the balance owed to ZERO. 

   

  Starting April with a ZERO balance.  **** posted + fees and amount owed is $1,254.29.  *** made their portion of $******, and Resident made her portion of $617.29 ending in a ZERO balance owed.

   

  Starting May with a zero balance.    **** posted + fees and amount owed is $1,254.29.  *** paid $636.00 and the resident paid $571.00, which left her $47.29 short of what was owed that month (617.29).  Ending the month with a $47.29 balance owed (residents portion).

   

  Starting June with $47.29 owed + June rent & fees of $1254.29 bringing the balance owed to $1,301.58.  The resident paid $571.34, and *** paid ******. leaving a balance owed of $93.24. 

  Portions also changed this month, view the rent adjustment attachment. (**** = $1145 | *** = $892 | Resident = $253+ fees)

   

  June / July we transferred systems.

   

  The payment from *** for $1147.00 is allocated on the 4^th attachment for July 2024. 

   

  Beginning with a balance owed of $93.24

   

  Staring with July after rent + fees were posted the balance owed was $1,347.53, then *** paid the $1147.00 allocated from the previous ledger (which was giving the large credit). 

  During this month Security deposit was paid by *** and returned to the resident who paid at move-in.

  No payment was received from the resident, the amount owed is $200.53

   

  Starting August owing $1449.27 ($200.53 balance + August **** $1145.00 + RBP $45.95+ Sewer $57.79) *** made payment of $892.00 bringing the balance owed by a resident to $557.27.

  Removed double sewer charge, reflected at the top of the ledger from today 9/9/2024 ($63.34 removed)

  No payment received from the resident; the amount owed is $557.27

   

  Starting September owing a balance of $557.27 (resident owes) + September rent + fees. 

   

  Ending with the resident owing $914.01   $557.27 (July & August) + $356.74 (September)  

   

  Please let me know if you have questions as I can see where things can get confusing. 

   

  Regards,

   

  ***** *******

  Customer response

  09/09/2024

  I have never been behind on my rent or any other charges until my rent adjustment went in in July Deca owes me money and I showing you all the emails and the documentation that I received from **** at decorative stating that I had credits of $605 & this was due to my rent being paid for June and July so the monies that I paid for that rent was supposed to be reimbursed to me but **** from Deca explain to me that I had a credit that the credit should have been for any charges with Deca and I'm submitting the proof and I have documentation from the housing authority that I can show proof as well the only thing I have ever stopped paying is my Rents package that I have notified and asked to opt out on several occasions of emails because the company is not providing the service that the contract speaks of of them handling their part of the contract of the policy the way it's discussed they stated that they were going to take care of smoke detector batteries and furnace filters and that's never taking place.. it's in the video explaining to the tenant went before moving in tell them to show the videos that they submitted to me before me signing my contract with them what the rental package covers..

  

  Business response

  09/10/2024

  Ms *******
  As stated on the email thread dated, 09/09/2024 at 2:36 pm,you currently owe a balance. Any prior correspondence is not accurate. We are happy to explain this is person if you have time to come to our office.Please pay your balance at your earliest convenience.
  

  Customer response

  09/16/2024

  Morning I would like to respond to all these charges that they are showing you all that is not matching up with the housing authority contract of my portion they are harassing me and my son on a daily basis with different amounts on ledgers this started with them on me money in July when I went to the housing authority and my rent amount was changed from $5:08 to $250 the housing authority supervisor gave me a printout of what my rent amount has changed to for August and now the housing authority has submitted another document of my rent starting for September is lower than August it's $63 r $69 for September I don't have the letter in front of me right now but everything that I receive the rental company is supposed to seek receive as well and if they don't they supposed to take that up with the house and authority I paid my September rent what I was told by the housing authority and my sewer payment I have never been late on any of my rent or my other payments with the sewer this came up after they said that I had a credit if you say I had a credit that was supposed to apply for July and August why come up now trying to say that I owe you all it's in several emails I have been dealing with **** at the rental office and no one else due to this matter about rent in any other matter I have not been in the communicating with no one but **** mainly I add everyone in the emails or I talked to **** over the phone but I contacted **** in July regarding my rent has changed and **** sent me an email stating that I had a credit of $608 and said that the credit will be used for my payments and it should have been used for whatever I owed for August in September I have opted out and sent every month I believe since March of April asking for Deca to remove me out the rental agreement that I feel that I should not be paying each month because DACA is not doing what they stated the rental assistance is for.. I reached out to Deca last Friday to them several times to go into the office to sit down regarding this matter but if a person has been responsible for so many charges why now bring it up in September instead of the months that you're stating I owed you you all know that the housing authority has sent you information regarding my rent has changed in July and in August 2024 so what I would like to do is sit down with someone from DACA in the ******** housing authority a HUD or an attorney from the housing to go over all these charges that Deca is trying to put on me like I said I have paid all my portion that's on my contract with the housing authority to Deca on a monthly basis only thing that I have not been consistent with is my rental portion because I feel that this is a rip off that things are being damaged in my home from mold and water damage and I don't see the rental company that they could have signed me up for or Deca is trying to be responsible but they're wanting monthly payments from the tenant... And you as a company cannot add charges that is not on the housing authorities contract that I'm not aware of I know what my portion of rent is and my swear amount is even though it's fluctuating from month to month that's very honest I have always paid all my portion since moving in like I paid in June 571 and some change.. and my rent was $508 so it was $63 so how didn't you all receive the amount that the contract States you all are doubling up on charges that know it's not belonging to me like I said all my charges that I've made like I've paid for September is through my bank and you all charge me $4 for that fee I do have it in my email and I've also screenshotted every time I have made a payment with you all because you all are not sending out receipts or invoices to attendance email when they are making payments and now you all tries to say that the credit that **** had told me that I have on my account in July was $608 and that would be used on my July's rent and other charges that's what it should have applied to and then he turned around and stated that I had a balance of four something in September so if you all are notified me that these are matters that would take care of those charges for July & August you can't come back and try to charge me for something in September that should have been addressed for those months that you're stated that those credits would apply show all the documents that the housing authority has submitted to you about changes of the rent I have them you all should have them $508 from $250 to $63 it's not adding up with the rent amounts that you are have constantly sent to me and my son asking for more than what the housing authority contract States my contract rent has never been 600 or more of anything so where are we getting these charges that you all have on The ledger please show the better Business bureau all of the contracts and all of the payments that has been submitted to you all that has never been late starting from January all way to June 2024 I have information that ***** explained to me that it would not be late fees but you all are charging me late fees on the ledgers submit all the ledgers that you all have submitted to me for this month of September different ones on multiple occasions just with so many charges that I'm not even responsible for only charges that should be on my ledger is my portion of rent sewer & rental package.. sewer Bill fluctuates month to month never consistent and the tenant doesn't know how much the bill is for real that's something that the tenant should know their playing and not being overcharged I need documentation from the sewer company regarding this matter because you all say $63 and some change and sometimes you all say 50 some dollars and some change.. and I've never paid a sewer bill over $50 and no one's property..

  So all I'm saying let it all make sense let's sit down with some attorneys housing authority and HUD to go over these matters..

  Cus all I'm seeing is you all trying to charge me for you off mess up and for work that needed to be done and you all's property that is not my responsibilities and because I'm making complaint about you all's bad Miss Handling of funds you're trying to make me be responsible of someone else's charges..

  I no problem sitting down with the housing you all and some attorneys of the house and in HUD this is the proper way and professional way of handling business appropriately ?? September 16th 2024 you all charge me to submit my payment of $4 and never have been charged submitting a charge I paid my portion of my rent for this month and my sewer and they're asking for more that it's not my portion..

   

• Initial Complaint

  04/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I renewed my lease for 2 years but before it expired another company bought them out. Deca had me pay utilities of sewer of 60 dollars and trash for 38 a month. i they were overcharging me. They had me paying for trash.

  

  Business response

  05/01/2024

  ************** leased a home from Deca Property Management in May of 2022.  She executed a 12-month lease that required her to pay utilities including trash and sewer.   
  
  After the initial lease, she renewed for another year (May 1, 2023, through April 30, 2024).  The owner of the property terminated our management services when the property sold in December of 2024. 
  
  The charges for sewer varied over the term of the lease and we charged, per the terms of the lease,  the exact amount that Metropolitan ***** charged us and no more. The first few months of the lease the *** charge was $58.33 and then increased to $60.36.  For the last month of the time we managed the property,  *** reduced the charge to $46.69.
  
  As for trash, the first year of the lease the cost was $29.24 monthly and in July of 2023 through December of 2023 the cost was reduced to $18.89 per month.  We never charged $38 for trash as alleged by the **************.
  
  We are happy to provide documentation that supports our numbers. 

• Initial Complaint

  03/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was forced to give a deposit for the home i was approved for in order for them to start the process of doing my inspection. This process started back in December. They originally lied after approving me for one home and said it was occupied but it appeared back on their website. I viewed another one of their homes gave a deposit because they said if i didnt the house house was still up for grabs for someone else to take. So its like i had no choice! I get to the house its not fixed or live able at all ! There is exposed wires hanging from the ceiling fans into outlets in the walls parts of the floor are ripped up and there is much more. I have to small children there is mold and dirt in the basement i could go on and on i called deca and spoke with *********************** i asked my deposit be moved to the residence i was originally approved for she tells me thats up to the property manager if he wanted to give me my money back. I HAVE NO MOVED INTO ANY HOUSE. That money was simply supposed to be to hold the property and take it off the market. I feel as though i am being scammed and constantly lied to. They are placing with me and my childrens shelter and ****** had the nerve to catch an attitude when i requested my money back and or to be moved to the property i originally applied for. This has caused a major hold up in my life and Im extremely aggravated Ive heard nothing but good things about they but for they to try and move me into a real TRAP HOUSE ! I want my money back Im at a point i no longer even want to deal with them i feel played with and lied to some terrible.

  

  Business response

  03/12/2024

  Many of our properties are in high demand so we require that all applicants pay a hold fee.  This will remove the property from the market (no longer advertised) and hold the property for the prospect for 30 days.  All applicants sign and acknowledge what the hold fee means.Specific to that signed agreement, if we are unable to get the prospect moved in within the 30 days due to inspections, the fee will be refunded in full per the request of the applicant. 
  
  JaMeshay applied in December.  Her application took longer than normal to process because she did not provide all the necessary documents.  By the time her application was approved, the property she had applied for was already rented and no longer available.  We notified ******** and told her that she had an approved application that could be used for another property.  On 1/18 we followed up because we had not heard from her.  At that time she notified us that she had a couple showings scheduled and would be in touch. 
  
  On 1/24/24, she came by the office to let us know she wanted to apply her application towards 9117 *******.  One of our staff members,******,  had her sign the hold agreement and pay the hold fee.  At that time, ******, made very clear that the timeline for section 8 processing is 4-8 weeks. 
  
  Her section 8 tenancy packet was completed and submitted 1/29/24.  At that point,  the process is in the hands of section 8.  Section 8 notified us on 2/15/24 that the rent was set and inspection was scheduled for 2/22/24.  On  2/22/24, our team waited a very lengthy time for the inspector but he did not show. 
  
  ******************, the section 8 inspector, was very hard to reach to coordinate a reinspection.  JaMeshay and Deca were in constant communication almost daily due to the fact that we were both trying to schedule with **************** to get things going.  The reinspection was finally scheduled for 3/7/24.  On 3/7/24, A Deca representative arrived early and while waiting ******** showed up.  She walked through the home and was unsatisfied with its condition.  She immediately requested a refund and admitted she had never viewed the home.
  
  We had not refunded the fee yet because she was considering transferring her hold fee to another property.  At this point, we are happy to refund JaMeshay the full hold fee.  We will reach out to her and coordinate a time to pick up the check. 
  
  

  Customer response

  03/12/2024

  Complaint: 21400163
  
  I am rejecting this response because:

  once again they are lying. the original property i was approved for was taken off the market due to someone else bringing a deposit before me. it was located on church therefore they moved my application to their forestwood property which i was also approved for then they came back stating that property was gone all. BOTH PROPERTIES WERE VIEWED BY ME. this is what caused me to go and apply for the ******* property in which i DID VIEW. i never stated to anyone anything other wise. i came into the office after advised by ****** for the holding fee never had been to their office before then. i indeed did ask to be switched back to the ************************************ because it mysteriously popped back up on their website after telling me i could no longer rent the property. ***** stated it needed to redo inspection i asked for a length of time he was unsure, so at that point i am fine and want my money back and we leave everything at that. ill move on and find something else. but once again im being belittled as if im the problem when in reality you all are renting properties you physically never seen in person yourself instead of holding the owners responsible for their properties especially after having slum  tenants. again like i told *****, Deca has treated me well and that the property at hand was terrible the problem came when the attitudes and talking at me began because i asked for my money back.
  
  
  
  Sincerely,
  
  ***************************

  

  Business response

  03/16/2024

  We are sorry that things did not work out. Since our properties are in high demand, sometimes we have multiple applications and must take the more qualified applicant. In addition,waiting for municipal inspections is a challenge, for both the landlord and the prospect. We wish the system was different. As we have indicated in previous correspondence, we are offering you a complete refund of your holding fee. It is available at the office for you to pick up or we are happy to mail. We wish you the best in your search for a new home.

• Initial Complaint

  12/08/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  False advertising. My house was listed on several sites as 3 bed room house . I noticed 2 months ago one of the bed rooms did not have a vent. I reached out to management via the portal and they gave me the run around. I called them today and finally spoke with ***** who relayed a message to with the property manager ****. He told me that they room was not a add on. This room use to be a garage. I spoke with the city of Hazelwood and they said in the inspection report it is listed it as a 2 bed room. **** stated that the house was approved to be a three bed room. **** also stated that I can use a space heater in the room that does not have the vent. I did not spend all this money on a three bed room house for me not have heat in one of the rooms.

  

  Business response

  12/12/2023

  Thank you for taking the time to share your concerns with us. We deeply regret that your experience with our property did not meet your expectations. We understand how crucial a comfortable living environment is, and we apologize for the inconvenience caused by the lack of central cooling and heating in your room.
  We want to assure you that the home was thoroughly inspected by the local municipality and was found to meet all code requirements, including the provision for occupancy by three individuals. In addition, you did view the property prior to submitting an application and signing a lease.
  However, we recognize that meeting code requirements does not always align with personal comfort levels. We are actively working on a solution to enhance the accommodation. We are waiting word from the owner of the property on a potential solution.
  Please know that your satisfaction is important to us, and we are committed to making things right. If you have any further concerns or suggestions, do not hesitate to reach out to us directly. We value your input and are here to assist you in any way we can.
  Thank you, 

• Initial Complaint

  10/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I applied for a home i found on zillow on Sept. 21st...Due to Deca acting as if they were dealing with a 3rd party vompany to process my information, it took a while because **** kept finfing pdd reasons to deny the applicarion such as (i showed them my bank transcripts of my business income depositing over $3,000 a month in my account but ********************** stated they couldnt use it because they wanted to see MY MONEY STAY IN MY ACCOUNT- i NEVER in my life have been told what to do with MY business earnings)I paid the lease hold fee on Oct.4th AFTER being told i would be able to move in the beginning of October. They lied...I was told to check back with them in a week or 2 and the work should be done to move forward with getting the inspection done. ABSOLUTELY NOTHING WAS DONE AND STILL TO THIS DATE OF OCT 18th they are still unable to say when they will have this work done. So their receptionist/con artist has been quick to say how the lease hold fee is non refundable and that i signed a paper on this but she is forgwtting that its against the law to have someone pay for something and they never recieve the goods/products or service. I was told by ***** that i will be able to move in Nov 1st, and i had to record the conversation and let it be known that if im not moved in this home by the 1st im filing a lawsuit.I wouldnt reccommend anyone rent from them because its too unprofessional and ALL of their reviews are from angry people saying the same experience that ive had.

  

  Business response

  10/20/2023

  Our application process is through a 3rd party company, *******.  ******* runs prospective resident's credit, criminal and eviction background.  ******* compiles a report of everything for Deca to review and make a decision. 

  The application process can take 5-7 business days once the prospective resident provides everything necessary to process their application.  When applicants report being self-employed, we require the past 2 years of tax returns (per our rental criteria, which you must indicate you read and understood when submitting the application). When your application was submitted on 9/21/23 the appropriate documentation to support your reported income was not provided.  Our team reached out the day you submitted this application to inform you what was still necessary to complete the process (tax returns from 2021 and 2022) and a response from your landlord on our rental verification request.  After receiving and reviewing the provided tax returns on 9/28/23 it was communicated to you that you were not meeting our requirement of a monthly NET income of 3x the rent, to which you indicated that your bank statements provided at submission of the application show an income of at least $3,500 monthly.  ******** statements referenced where bank statements from 2022 which were too long ago for us to be able to use. 
  
  On 9/30/23 a co-signer applied in conjunction with your application.  When the co-signers application was submitted it was also submitted without proper documentation to support the income reported. This was communicated to your co-signer and on 10/3/23 additional income documentation was provided.  On 10/4/23 the approval email went out and you were sent and signed our property hold agreement which among other items states the following Applicant acknowledges and agrees that neither the Hold Fee nor the Jetty Bond or the fee paid for it are refundable to Applicant and Applicant acknowledges and agrees that this property may require a municipal inspection which may affect when it is available for move-in.  Along with the property hold agreement a link to our tenant portal was sent so an account could be created for you to pay the holding fee, which you paid on 10/4/23.  At this time, you were informed that you could not move into the property until the property had a passed municipality inspection for occupancy. 
  
  The occupancy inspection was scheduled on 9/25/23 and failed, in the meantime our team has been working to correct the violations and kept you updated on that status via phone when updates were available. Unfortunately, because we do not own the properties, we had to get estimates to repair the violations and have them approved by the owner of the property before proceeding with repairs.  The estimate for repairs was approved on 10/10/23 and the work began that week.  Repairs are to be finished today.  We hope to be able to schedule the reinspection next week, if it passes, you can move in.  If you do not want to wait, we understand and would be happy to refund your hold fee and application fee.  We will let you know when the reinspection is scheduled.  

  Customer response

  11/08/2023

  I feel as though this company is ran by scammers and what we have agreed upon has changed drastically. I applied for this home and i was told that i would be able to move in the beginning of October. But after paying these scammers my money the move in date has been pushed further and further away. This house was in no shape to be on the market as ready to move in.. and i was told to come do a walk through of the home this morning and to my suprise its still disappointing. The side door has broken glass window and glass in front of it, their is a tool table or disaster still in the room downstairs which is very unsafe for a toddler and it has not been removed.. then some sort of shed with broken doors downstairs as well... and i was told to do the walk through today and the inspection was scheduled for tomorrow (Nov 3rd). After speaking to Deca workers today i was told the inspection isnt until the 8th.. smh this company needs to be sued... so its no telling when this place will be available for my family. At this moment i have been dealing with emotional stress behind the lies of this company while trying to place a roof over my children heads. I am willing to speak with the news outlets about this company and if i am not able to move in soon ill be filing a lawsuit

  

  Business response

  11/08/2023

  From the BUSINESS:

  Sent 11/7/2023 1:15:55 PM

  All of our properties listed for rent on our website are subject to a municipality inspection for occupancy and on all of our listings it indicates the following: This property may require a municipal inspection which may affect when it is available for move-in.  In addition, the hold agreement which you signed at the time of paying the holding fee states Applicant acknowledges and agrees that this property may require a municipal inspection which may affect when it is available for move-in.  In the event that the property is not ready for occupancy by the listed on the lease, a lease addendum must be executed reflecting the new dates of the lease term.
  
  Our team communicated to you that the inspection violations would be completed on 11/3/23 and that the inspection was scheduled for 11/8/23.  Prior to taking possession of a unit our team performs a pre-move-in walk through to notate the condition of the property upon move in to ensure that tenants are not held responsible for pre-existing conditions once they vacate.  As a proactive measure we scheduled the pre move in walk through to take place on 11/2/23 prior to the scheduled reinspection on 11/8/23 so that we could move you in as quickly as possible after the inspection passed.  During the pre-move-in walk through it was noted that there was debris that needed to be cleaned up which we told you would be handled.   As we offered before, if you do not want to wait, we understand and would be happy to refund your hold fee and application fee. 

  Customer response

  11/08/2023

  From the CONSUMER:

  Sent 11/7/2023 5:33:03 PM

  I believe the misunderstanding was coming from Deca Property managers telling me one thing then not holding up to their part of the deal/contract. Just as I was told to do the "walk thru" one day and that the inspection was already scheduled for the 3rd.... and then randomly i was told it was scheduled for the 8th... now after speaking with the part owner of Deca/property manager i was promised that if this house did not pass the inspection on the 8th then they would have my information transferred over to another home in the ********* code within my price range immediately.(on a recorded line)... As long as my family has waited for this home to be placed over our heads, if this promise is broken then i will be filing a lawsuit against Deca Property.

  

  Business response

  11/10/2023

  The inspection passed and you have moved into the property.  Please let us know what else we can do for you in order to resolve this complaint.  Thanks.  

  Customer response

  11/17/2023

  Complaint: 20748933
  
  I am rejecting this response because:

  I technically havent moved into the house. I am homeless after paying Deca my money to hold and rent this home. This property passed the inspection AND I DONT KNOW HOW when every room in the basement has severe mold crawling on the walls and in some rooms its on the floors. I was sent to the hospital because of so much mold in the basement it made me have an asthma attack and i was advised not to go back in that home. So as i stated before, i am now homeless.. 

  I spoke with county inspectors office and then i spoke with Deca, whom cannot confirm to me when the homeowner will be able to have all of this mold removed so that my family and i can ACTUALLY move into the home. Im trying to be patient but i may be filing a lawsuit against DECA, this mold home is causing me health problems, i paid them money to move in and even bought tools and products to aid in fixing up the basement - which is money fown the drain and im stuck with no where to go with a 2year old. This was not a good move on behalf of this company

  
  
  
  Sincerely,
  
  ***********************

  

  Business response

  11/21/2023

  We have spoken to you several times and the last date, Friday 11/17/23 you told us you were good and understood the next steps. 

  You have two options from here:  1)  Wait to move in and not be charged for the time we take to remedy the mold.  We will continue to keep you updated as we have been doing.  2)  We can refund you your application fee, hold fee and rent which we have offered numerous times.  

  Please let us know, thank you.  

  Customer response

  11/22/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have spoken to Deca and I have agreed to wait for them to fix the mold issue in a timely manner. I have confirmed a time with their mold company for next wednesday.. i appreciate Deca for attempting to fix this issue. I would alsp like for this complaint to bw closed against this business, we have been in good communication and able to come to conclusions.
  
  Sincerely,
  
  ***********************

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