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Find a Location

Browning Arms Co has 1 locations, listed below.

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    Business ProfileforBrowning Arms Co

    Firearm Manufacturer

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    4 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3005 Arnold Tenbrook Rd, Arnold, MO 63010-4728
    BBB File Opened:
    1/1/1876
    Years in Business:
    148
    Business Started:
    1/1/1876
    Business Started Locally:
    1/1/1876
    Type of Entity:
    Corporation
    Alternate Business Name
    • Browning
    Business Management
    • Dave Frimml, General Manager
    Contact Information

    Principal

    • Dave Frimml, General Manager

    Customer Contact

    • Dave Frimml, General Manager
    Additional Contact Information

    Fax Numbers

    • (636) 287-9751
      Primary Fax

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/10/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a Browning Bar Mk3 on in 12-3-23 from Guns.com. I was there when the gun was unboxed at the *** transfer dealer. It was double boxed and both showed no signs of damage. The gun had 2 distinct issues from the manufacturer.1- The stock had 2 chips on the bottom of the pistol grip ****. It appears the rifle was put in a vise/jig and damaged. 2- The scope mounting inserts had some very ugly scars on the receiver. It appears that when deburring, the tool "walked". There was also pitting on receiver.I was disappointed, my *** dealer was surprised the rifle passed QC Inspection. However, I was thinking that I could live with the issues. The scope rings would cover the receiver scars and I could smooth the chipped stock and use a stain pen to hide those defects. I purchased genuine Browning rings to mount my scope. When mounting the rings, the inserts were installed too deep into the receiver, meaning the *** screws were too short. My gunsmith got a longer s**** and then he had to grind it down to keep it from locking the bolt. When it was short enough to allow free bolt movement, there was only 1.5 threads difference in the *** screws and this replacement. Also when starting to torque the other s**** we found that insert was also too deep and the s**** would take no torque at all. I then decided to not try to live with this defective rifle. I contacted my local ************** from the Browning web site. They advised the rifle couldn't be repaired and needed to go back to manufacturer. Now upon consideration of the receiver damage as well as the stock damage, I want a new replacement rifle or refund. I followed the directions for return and at this point the rifle is carefully packaged and has a shipping label with insurance for the full purchase price ($60) to go out tomorrow 12/11/23. I think shipping should be paid by Browning.I expected a pristine heirloom quality firearm like I've known Browning to be. I don't think I have any unreasonable request.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Eastern & Southwest Missouri & Southern Illinois

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