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Business Profile

Hauling Contractors

Charity Clothing Pickup

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hauling Contractors.

Complaints

This profile includes complaints for Charity Clothing Pickup's headquarters and its corporate-owned locations. To view all corporate locations, see

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Charity Clothing Pickup has 3 locations, listed below.

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    Customer Complaints Summary

    • 23 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received multiple calls daily from this company, however i am on the *** list. i have answered a few times in the past and stated this has become harassment at this point. i had asked multiple times not to call again and that my number is on the *** LIST. Apparently this does not matter to the company only numbers dialed do. Well you have violated the *** registry big time as i have never done business with you or your people.

      Business Response

      Date: 08/15/2024

      I have searched both phone numbers that I have for your address in our system.

      ************

      ************

      I do show that we have called, but although we keep records and recordings of the conversations that happen between our agent and donors, I do not show the phone was answered and that we talked to anyone in the recent past.

      That being said, I have placed both of these numbers on our internal DNC list. Thank you.

      -********************************

    • Initial Complaint

      Date:02/17/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today: Sat, February 17, **** Received 1 call from this company already. Got 1 last night at almost 9 pm. Get calls every day, sometimes 2. One this morning said they were picking up for thrift stores or a charity, altho at 1st said calling for ********** I've asked for my telephone number to be removed. My phone did give a #, so I even called it and made the same request. Hopefully, it will be honored. Even if this is a legitimate charity, I haven't looked up the Tax ID or status info, there is something wrong going on. Neither person I spoke to today could tell me where there is a local drop off box and when I asked for a local address and telephone number, was told they didn't know. One person was in *****. I'm in mid eastern coast *******. I'd like the number proving their not for profit status as well as the above information. Thanks.

      Business Response

      Date: 02/19/2024

       

      *******************************,

      I have researched your phone number and found that it has been entered into our internal DNC list on the 17th. We are a professional fundraiser that partners with various charities to run recurring clothing drives. We have records of your address participating successfully in these drives, whether for the ********* or one of our other charity partners.

      The charity is the non-profit, not us.

      Thank you for your past support and we wish you all the best.

      -***********************************

      Customer Answer

      Date: 02/22/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:01/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have repeatedly received unsolicited phone calls at every time of the day from this telephone number *************. I am able to block them but when I review the daily blocked calls, there they are! I have been on the ******** Do Not Call list for years but apparently, they are ignoring this. The information or caller I.d. information appearing on my phone is Manufactures P however when I googled the number, Charity Clothing pickup, this company appears when googled. Please STOP calling my phone!

      Business Response

      Date: 01/16/2024

      ****** Bible,

      I have reviewed your information and have found you in our system. I have placed you on our internal DNC list.

      Thank you for your support,

      ********************************

      Customer Answer

      Date: 01/16/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** Bible

    • Initial Complaint

      Date:12/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple calls per day from different numbers. I’m already on dnc list. I have hundreds of numbers blocked from them. Stop calling and harassing!

      Business Response

      Date: 12/21/2023

      Misty *****,

      I have searched your phone number in our database and do not find an entry for you. This is not surprising because we do not operate in your state. However, there is a similarly named organization that does operate in your area and sometimes we receive their BBB complaints.

      I have forwarded your information to them so that they can place you on their internal DNC list.

      -******* ******, Jr.

    • Initial Complaint

      Date:12/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charity Clothing has been calling our telephone number ************* as many as 3-4 times per day per Caller I.D for more than two years. The calls are never answered. It is time to put an end to these calls once and for all.

      Business Response

      Date: 12/04/2023

      ***** *******,

      I have reviewed your complaint and placed your phone number, ************, on our internal No Not Call list.

      Thank you for your support,

      ******* J. ******, Jr.

    • Initial Complaint

      Date:11/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Charity clothing calls several times a day !! I need this to STOP !!!!

      Business Response

      Date: 11/20/2023

      *********************,

      I have searched your phone number ************ and do not find it in our system. We also do not service your area. There is another company the services your area and most of their BBB correspondence accidentally goes to us.

      I have forwarded your information and complaint to them so that they can take correct action.

      Thank you for your support,

      ***********************************

    • Initial Complaint

      Date:11/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not sure if I am on a DNC list. Notwithstanding that information, I keep receive unwanted calls from Charity Clothing multiple times per week. Even though I have texted STOP for the harassing calls to cease, they still keep coming. Help!!!

      Business Response

      Date: 11/09/2023

      **** *********,

      I have placed your phone number, ************ on our internal DNC list. Thank you for your support,

      ******* J. ******* Jr.

    • Initial Complaint

      Date:11/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive at least weekly calls from this group. Their last agent was very rude. I have contacted them to be placed on their internal DNC list. I would just prefer to take donation items to ********* *************** etc. One too many calls and I want them stopped.

      Business Response

      Date: 11/09/2023

      *******************************,

      I did find your number in our system and I have placed it on our internal DNC list. Thank you for your support.

      -***********************************

    • Initial Complaint

      Date:09/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am on a DNC list yet receive calls from ************ at all hours of the day, multiple times per week, sometimes multiple times in a day. I need the calls to STOP immediately, I am never going to respond to the call. I work from home and these unwanted calls are a nuisance.

      Business Response

      Date: 09/06/2023

      ****** ************

      I have received your request for placement on our internal DNC list. I have placed you on our list and the calling should stop.

      Thank you,

      ******* ******* ***

    • Initial Complaint

      Date:08/15/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Numerous calls - harassing levels - for donation pick ups and then they did not pick up when promised. They don’t need to be advertising in areas where there is not local branch and to clarify if they are working with a local org to pick up the donations. I think they are targeting older people, not sure but, don’t appreciate the calls as we are in the block list Not sure how people are still getting calls when added to the do not call list but, nonprofit businesses shouldn’t be violating.

      Business Response

      Date: 09/05/2023

      ****** ******

      I have reviewed your phone number and it does not show in our system. We do not operate in your area, but there is another organization that does and I have forwarded your request to them.

      I'm sure they will put you on their internal DNC list.

      Thank you,

      ******* ** ******* ***

    Charity Clothing Pickup is NOT a BBB Accredited Business.

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