Business ProfileforTwo Men and a Spa Dolly

I contacted this company for a leak in my spa. After a week of waiting I was charged $95 for a service call. ***** the technician came out for approximately 20 mins and stated he couldn't detect the leak. To further diagnose the leak he would have to charge 500$ each way to the shop and **** man hours to trouble shoot and fix. I told him i would think about it. A few hours after the service appointment I was contacted by ***** the sales manager. I was then being questioned about a new hot tub. Two days later i decided to look for the leak. The coupling from the pump to the heater had water leaking from it. I inspected it and found out the gasket was shot. I purchased the $1.99 gasket from a more reputable store. After installing the gasket, original spa holds water and is NO longer leaking. ***** contacted me via text and stated that "No visible water is seen coming from the heater. Now it's possible it leaked afterwords but when the pic was taken and he was there it's dry up front ." Emphasis that it leaked afterwords.... A $1.99 and less than an hour of my time and no other leaks...and the spa is holding water for 4 days now with zero leaks. Sounds like that was the issue altogether. I inquired about some sort of refund for this oversight and was not offered anything I will NEVER recommend this company and I would stand clear of the sketchy business practices. $1.99 could have turned into a 2,000-2,500 dollar fix or worse yet a new hot tub for even more.

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