Business ProfileforAmega Mobile Home Sales Inc

On 09-29-2021 **** and ******** ***** signed a purchase agreement with Columbia Discount Homes to purchase a manufactured home. At the time of the purchase agreement, they were told that the company would provide a pad for the home to sit on that would comply with Franklin County building codes and that the pad would be poured, and they would be able to move into the home by Thanksgiving (Thursday November 25th).

In early November (**** wasn’t sure, but it was just before Deer season which began November 13th) **** was notified that due to the weather and supply issues the company would not be able to pour the pad until at least April 2022. **** had already sold his house and didn’t’ want to wait until April to be able to move in, so he contacted a local contractor and had the pad poured December 7th.

The home was delivered on January 4th, and it was damaged during delivery causing damage to the roof shingles and the facia along the roof trim. This was subsequently “patched” with short pieces of facia, but it does not adequately correct the damage and has gaps allowing wasps and other bugs access to under the roof. The shingles on the roof barely extend past the end of the roof peak, and there is concern that the roof will ultimately leak.

In April, ****’s father *** ***** took the lead in contacting Columbia Discount Homes as they were no longer responding to calls and/or emails from **** or ********.

On 03-10-22 he spoke with ****** from ******* ***, (a company hired by Columbia Discount Homes to setup and repair their homes) and many of the items of concern were discussed, including the facia, roof, siding and trim and the condition of the interior of the home. The installers had tracked mud and dirt throughout the entire home and left a gap in the floor between the two halves when they were joined together.

****** emailed **** on 03-10-2022 and indicated parts were on order to repair the facia, siding and trim, and that he would send a crew to fix the hole in the floor. In addition, the main septic line under the home was run the incorrect direction and had to be switched in order for the septic to flow to the correct side of the septic tank. ****** assured *** that the issues would be resolved. After delivery, **** was told that Columbia Discount Homes would only hook up the septic under the home to the pad, but not from the pad to the septic tank although that was not specified at the time of the sale. As a result, **** had to pay for the materials to install the outer septic line out of pocket.

On 03-29-2022 **** (a representative from ******* ***) came to the house to correct the septic line installation, and *** asked **** if he could install the exterior septic line since he was already on site. **** agreed, and he was later paid $100.00 for the materials and $40.00 for the labor to hook up the septic, however, that installation did not pass inspection as the pipe was reduced from a 4” line to a 3” line and the 90 degree fitting did not meet county building code and had to be completely replaced at a later date.

The material cost to replace the outside septic line was (Add Amount Here). The home did not have a pressure tank provided and had to be installed in order to keep from burning out the well.

Components for the pressure tank purchased from ***** cost $439.00 and additional components had to be provided at a cost of (Add Amount Here).

Due to permitting issues, the final inspection was not authorized until April 13th. Once the final inspection was approved, the electricity was turned on to the home.

Shortly after moving into the home, **** discovered that the front door key in the knob lock was defective, and the lower screw was stripped out and the doorknob kept coming lose. He had to replace the deadbolt lock and the key in the knob lock (both to allow matching keys) at a cost of approximately $34.00 (Receipt unavailable but the locks are not what were provided by the manufacturer).

After the power was turned on, the well was turned on but there was no water inside the home. After several hours, it was discovered that the factory installed water lines were not hooked up between the two halves of the home, causing water to run freely under the home and into the insulation. A large area of insulation was saturated (to the point the insulation was sagging almost to the ground) and had to be cut to access the unhooked water lines.

*** contacted ****** about the issue and he said to cut small holes in the wet insulation to allow airflow and let it dry and he assured *** that the insulation would be properly replaced with the correct materials. In addition, a plumber who is familiar with the home indicated that the fixtures appeared to be a mixture of brands and types. He said it appeared that the company took random parts from different fixtures and installed them.

On 04-14-2022 **** contacted *** and indicated that the furnace was not working and would only bring the temperature inside the home to about 68 degrees. The outside temperature was dropping into the 40’s and 50’s and the furnace would not provide adequate heat. ****** was contacted, and he said to contact a local HVAC company and turn the issue in as a warranty issue.

A local company was contacted, but due to the Easter Holiday, parts could not be found to repair the furnace. It was later discovered that the manufacturer improperly programmed the furnace to work with a heat pump (which was not p*** of the package that **** and ******** purchased) along with some additional electrical issues. Some of the issues were covered by warranty, however, **** and ******** had to pay out of pocked $100.00 (Diagnosis/Reprogramming – 04/26/2022) to resolve the situation however, it didn’t completely fix the issues.

The HVAC company came back to the residence on 05/06/22 and discovered that the HVAC thermostat was malfunctioning and had to be replaced at an additional cost of $203.00. On 04-19-2022 **** contacted *** and advised that the hot water heater was leaking from an element, and it was only providing about five (5) minutes of hot water.

*** contacted ******, and he said he would send a repairman the following day.

On 04-20-2022 **** came to the residence and replaced the leaking element. While he was there, *** pointed out several other issues (the water line between the two halves needed to be ran back through the frame of the home, the insulation needed to be repaired/replaced, the septic line was leaking from a joint near the far end of the home and the water lines under one of the sinks was leaking). **** tightened the fittings under the kitchen sink stating they came loose during transport, and it was a normal event but should have been checked upon installation. **** replaced the element in the hot water heater and instructed **** to allow the tank to fill for about an hour. **** also said he fixed the insulation under the home (even though he had been asked not to close the insulation completely as it was still likely wet and there was a concern about mold) and then left without fixing the leaking septic line.

**** later found two (2) rolls of R-12 insulation (far less than what should be under the home) laying under the home but not installed and the insulation remained unrepaired and/or replaced nor did he check the other fittings under the rest of the sinks as he stated he would earlier in the day.

****** called *** on 04/21/22 and indicated he would contact the company that provided the hot water heater, but that it would likely be ****’s responsibility to follow through with the replacement/repair cost and it would likely be a long process. I asked him why it was ****’s responsibility to resolve an issue that was a direct result of the factory and he said that in the past that’s how they handled the issue.

On 05/04/2022 *** spoke with ******, and he said to submit the $100.00 invoice (diagnosing and reprogramming the thermostat) to him and he would submit it to the manufacturer for reimbursement, but as of the time of this writing no reimbursement has been received. On 05/06/2022 **** contacted *** and indicated that the hot water heater was leaking again, and it was now tripping the electrical breaker. Due to the concern of a fire hazard, *** decided to have the entire unit replaced to reduce the chance of a fire or electrical hazard. A local contractor was contacted, and the unit was replaced at a cost of $1,478.50 which was paid for out of pocket. At the same time, it was discovered that the Air Conditioning Unit would run for a short time, then shut off and it was not cooling the home.

A local HVAC company was called, and they came to the residence on 05/11/2022 and discovered that the coil had been improperly installed allowing water from the unit to drain directly onto the electrical breaker because it was not installed incorrectly which created an extreme fire/electrical hazard. The HVAC company replaced the breaker and installed the coil properly at a cost of $234.00.

On 05/15/2022 *** called the ****** ******* **********, and a complaint was filed. **** ***** responded to the property on 05/16/2022 and conducted an inspection of the home. **** pointed out several of the issues addressed above but found several others that require attention. A copy of the report was forwarded to ***** **** and ****** **** electronically and a hard copy was mailed to them.

On 05/18/2022 ***** sent *** an email requesting my phone number and I replied back on 05/19/2022 that I would prefer all correspondence be conducted via email so I could obtain a written record of our conversations.

On 06/02/2022 ****** called ***’s cell phone and indicated that he was going to send a couple people out to try to resolve some of the issues and wanted to make sure he had access to the property. It’s unknown at this time which issues were resolved. During this conversation ****** stated that the facia color for the home was no longer available, and that the manufacturer had sent him materials to wrap the entire home. He stated he really didn’t want to have to replace all of the facia and he was still trying to find the correct color to match the existing facia and would let *** know if he found any.

It should be noted, an individual did come to the home between 05/18/2022 and 06/06/2022 and replaced the skirting, however, it’s not believed that any of the other issues were resolve. Summary of Out-of-Pocket Expenses to repair/replace defective and/or substandard components: 1 – Outside Septic – Payment to **** - $100.00 – Materials to install initially $40.00 – Labor $???.?? – Materials to correct improper install 2 – Pressure Tank Components - $439.00 – Materials from Lowes $???.?? – Additional Materials 3 – Re-Program Furnace/Diagnosis - $100.00 4 – Replace Thermostat - $203.00 5 – Correct improper AC Install - $234.00 6 – Replace Defective Water Heater - $1,478.50 7 – Front Door Locks - $34.00 Total: $2,628.50 Issues that still require repair/replacement not listed on PSC report: 1 – Replace damaged shingles on the roof to ensure roof is completely covered 2 – Replace damaged facia with existing color facia or replace all to match 3 – Inspect all the plumbing fixtures to ensure they are compatible and correct 4 – Repair or replace damaged siding and trim Summary of emails that have been exchanged between *** *****, ****** **** (******* ***) and ***** **** (V.P. 0 DeLine Holdings Inc.) since *** became the primary point of contact. Copies of these emails are available: 04/26/2022 – Email to ****** and ***** outlining the issues (See attached “**** House Issues” document) and providing photographs of the damaged roof, facia and siding.

04/27/2022 – Email to ****** and ***** with a correction (exhaust fan in bathroom not working) and asked for a timeline to resolve the issues.

05/04/2022 – Email to ****** indicating that *** had not received any type of response from the 04/26 or 04/27 email and asked again for a timeline. ****** asked *** to call him, but he was in training, and he asked that all correspondence be conducted through email for my records.

05/06/2022 – Email to ****** and ***** indicating the hot water heater was again leaking and tripping the breaker. *** indicated if they could not provide a replacement the following day a local contractor was going to be contacted as seven (7) people could not live in a home without hot water and the unit needed to be replaced.

05/12/2022 – Email to ****** and ***** once again asking for a response by 05/15/2022 to determine how **** could be reimbursed for the out-of-pocket expenses to replace/repair the substandard and improperly installed items but no response was received either via email or via phone.

05/18/2022 – Email from ****** asking *** for his phone number. *** followed up with an email indicating he wanted all correspondence in writing via email. No other emails/response other than the phone call from ****** was received, and as of the time of this writing, no timeline has been provided and no method to get the out-of-pocket expenses reimbursed has been provided.