Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership faild to chaing oil during a payed service interval and it has caused critical damage and failure of the engine. As a result I have also lost a lifetime warranty I have had over 10 years and has payed for recent repairs due to there neglect. Now they want to give me car back as a lemon or expect me to pay for repairs. I am the original owner and have had all required matinence and service including oil chainges on time and at this location ever since I purchased it and the warranty.

  Business Response

  Date: 02/21/2023

  We have spoken with the customer at length regarding the claim of the missed oil change and our records reflect the oil change was in fact performed.  Document attached.  The disconnect was the technician did not put a new oil change sticker in the window which caused the confusion.  Our records also reflect that after the supposed incident the oil had been changed regularly by our service department as well. 

  In regards to the loss of the lifetime warranty our advisor did have a discussion with Mr. ******** prior to submitting the claim.  Due to nature of the claim and the objectives of MOPAR Mr. ******** was informed that if the claim is submitted MOPAR would most likely buy him out of the warranty making it null and void going forward.  Despite that information being provided to the customer his request was that we file the claim which we did resulting in MOPAR buying him out of his warranty. 
  

  
  I've spoken at length with Mr. ******** a couple times regarding the situation and we've been more than willing to help in any manner that we can which I've shared directly with him.  It's an unfortunate situation altogether where a good customer who services with us has lost coverage not by our neglect or desire but because the warranty company did not want to complete the repair and would rather buy the customer out of their coverage.   
  

  
  

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership failed to report that I had traded a car to them on 6/25/22. I signed the title over to them and I am still coming up as the legal registered owner on both the registration and title today 12/19/22. The dealer told me they had sent the information in to the state and they did not. I got an invoice for $413 from an impound yard due to the new owner getting the car towed and impounded. I should have been completely off of the paperwork as soon as the title was signed over to the dealership. I went to the DMV and was told that this is the dealerships responsibility to send this in. This has cost me a lot of time with phone calls and in-person visits to try to get this resolved. It still is not fixed today and the new owner is driving around and the car is titled and registered to me.

  Business Response

  Date: 01/11/2023

  The owner of the vehicle never registered the vehicle after purchase.    

  Customer Answer

  Date: 01/12/2023

  Complaint: ********
  
  I am rejecting this response because:
  
  The new owner of the vehicle was the David Taylor Chrysler/Jeep dealership. I should not have had any connection at all to whom they sold it to. The title was signed over to the dealership as sold. This information should have been sent to the state showing the sale/purchase. A new buyer at their dealership should not have any connection with me or tied to my state information. I am still currently coming up as the legal owner of this vehicle I sold them. The car was sold to the dealership and the paperwork should have reflected that and been reported. It is not the customer’s responsibility when trading a vehicle to a dealership to submit that information to the state. The bill of sale/purchase is reported by dealerships. 
  
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/16/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  David Taylor Ellisville Chrysler Dodge Jeep RAM has sent multiple unsolicited text messages to my phone. I have never done any business with this company and have not inquired about any business with them either. I have never provided consent for them to send texts. The last two messages received were on 11/16/2022 and 09/08/2022, a screenshot has been attached. I believe there have been others but this is a new phone so I no longer have those. I have also filed a complaint with the FCC regarding the unsolicited texts. David Taylor Ellisville Chrysler Dodge Jeep RAM is apparently unaware that sending unsolicited commercial texts is illegal.

  Business Response

  Date: 11/17/2022

  ***** we apologize for the texts.  We have added you to the "do not contact" disposition in our system.  We purchased Royal Gate roughly 3 years ago and with that purchase "current" customer information was included which is why we reached out.  Again we do apologize for the confusion given you haven't dealt directly with David Taylor of Ellisville since your purchase with Royal Gate.  Should we be of service in the future please do let us know.

   ***** *****              

  General Manager    *********************

  Business Response

  Date: 11/19/2022

  We have removed *** ******* from all correspondence moving forward.  As stated in our original response he was included in the customer base from Royal Gate which Mr. Taylor purchased.   There is no ill intent behind our having reached out and we are removing him from correspondence moving forward.   

  Customer Answer

  Date: 11/23/2022

  Complaint: ********
  I am rejecting this response because:
  Intent doesn't matter, businesses aren't allowed to send automated texts to consumers without prior written or oral consent. Prior business relationships (which I don't have with this company anyway) also do not factor into those FCC guidelines. Businesses need to understand that consumers do not want to be inundated with spam texts.I have decided to contact an attorney to discuss options since I don't believe the BBB provides for a way to obtain compensation for these violations.

  Sincerely,
  ***** *******

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A work order was opened by DAVID TAYLOR ELLISVILLE on August 14, 2020 for our **** **** ***** ******** to have some maintenance work done as well as to address 2 key fobs that would no longer unlock the car doors. One key fob was replaced under warranty, one additional was ordered and purchased. The one that was ordered and purchased was picked up on September 6, 2020. Fast forward to August of 2022, both key fobs again were completely dead. The one purchased and received on September 6, 2020 should have still been covered under the two year warranty. However, DAVID TAYLOR ELLISVILLE said they couldn’t do anything without bringing in the car for an appointment and since it was past the 2 yr date the purchase order was OPENED (August 14, 2020), they couldn’t help me anyway even though this was BEFORE the 2 yr date the fob was received. I then took the **** **** to *** **** **** who confirmed it was the key fobs (not a receiver problem). If I have 2 dead key fobs in August, 2022 (they died one at a time) that were both brand new in September, 2020 at least the one ordered and purchased new on September 6, 2020 should be covered under warranty. DAVID TAYLOR ELLISVILLE would do nothing to help me. They claimed they discussed it with ***, the ***** ******** ***** * ******* *******, who told them to tell me to either call the ***** ******** Customer Care or have *** **** **** handle it. The key fobs were originally purchased THROUGH DAVID TAYLOR ELLISVILLE AND RECEIVED ON SEPT 6th, 2020. This pass the buck response as well as the earlier brush off claiming the warranty starts on the day the purchase order is opened, not the day the part was picked up is at the very least deceitful and more likely, borders on fraud. This dealership has MANY repeated complaints regarding their lack of customer service. How long will they be allowed to continue their shady business practices? We own three jeeps, none of which I would take to DAVID TAYLOR ELLISVILLE for service again.

  Business Response

  Date: 09/21/2022

  We do apologize for the inconvenience.  I spoke with our service department regarding your issue and they attempted to get your claim processed via **** **** with ********** and that was declined.  Our service department was also told that if the customer themselves called ********** Customer Care there is a chance they could rectify the situation for you given the warranty is currently showing expired.   If you would like to call customer care number that number is *** *** ****.   I will also personally reach out to you regarding the situation.   

  Customer Answer

  Date: 09/22/2022

  Complaint: ********
  
  I am rejecting this response because: “We are sorry for the inconvenience?” That is your response?  This is your fault for not handling the warranty claim in a timely manner. A reputable business would cover the cost of their mistake. You are obviously NOT a reputable business as you continue to pass the buck. Anyone that chooses to do business with DAVID TAYLOR ELLISVILLE will do so at considerable risk. Your business practices are unethical and the fact that you responded with a solution that requires NO effort on your part should speak volumes. The only resolution that would be acceptable would be replacement of the key fob that should have been replaced under warranty had your dealership handled the issue in a timely manner. Whether you can get it replaced through manufacturer goodwill or you replace it through dealership goodwill should be of no consequence given the circumstances of the complaint. 
  
  
  
  Sincerely,
  
  **** *****

  Business Response

  Date: 09/26/2022

  Our service department did file the claim with ***** on the customer's behalf and that claim was denied citing the warranty had already expired.  Our service manager reached out to the Area Manager for ********** also on the customer's behalf and he denied the claim as well due to the warranty having expired.  The area manager stated the best avenue for the customer was to contact ********** customer care for her warranty assistance.  The Area Manager also said he'd reach out to the customer's servicing dealer as well on her behalf. 

  In addition I did leave the customer a voicemail after her initial complaint hoping to shed some light on the issue.   

   

   

  Customer Answer

  Date: 09/26/2022

  Complaint: ********
  
  I am rejecting this response because: The dealership still will do nothing other than pass the buck.  They have the ability to rectify the situation THEY CREATED as I have outlined in detail previously.  The dealership could cover the cost of the key fob, not pass the responsibility on to anyone else. This is the ONLY acceptable response to this situation. 
  
  
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle from Cardinal Buick GMC 1 year ago with 18,000 miles on it, first month back latch was not working, brought in to David Tayler Ellisville for repair, going to be like 1,400 dollars. Called Cardinal Buick told them the problem they fixed for 800.00 and gave a rental car. On the 11/6/2021 wife stranded at park key would not work, I came to replace battery did nothing, called lock smith they came and made a new key 400.00. Then on 5/24/22 wife stranded at work, I drove down to try battery then called lock smith they could not get the new key to program 195.00. Towed to David Tayler for 250.00 on 5/25/2022 it has been there sense they have communicated back and forth with engineers, I think my bill so far is 1000 ish dollars with no resolution. I am just at a loss for words when you buy a really nice SUV with 18,000 miles on it you shouldn't have to deal with this. I am not saying its anyone's fault I would just like some help and don't know what to do. A rental car is going to cost 2400 a month and we cant go any more months with out a car we are still paying 500 plus insurance every month.

  Business Response

  Date: 07/13/2022

  Mr. ***** has been offered a rental vehicle at his cost.  We apologize he has been without his vehicle.  This failure is not normal for this vehicle.  We have contacted Chrysler tech support and even our Chrysler field representative to come and assist in the diagnosis and repairs.  We have had parts on back order for 3 weeks.  We believe the last part is coming in on or around 7/15.  This is the last piece of the puzzle.  We are hoping for completion on 7/15/22 and will contact the customer at that time.