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Business Profile

Collections Agencies

Crown Holdings LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Crown Holdings LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Crown Holdings LLC has 2 locations, listed below.

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    • Crown Holdings LLC

      15559 Manchester Rd Ballwin, MO 63011-3001

    • Crown Holdings LLC

      PO Box 5 Grover, MO 63040-0005

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received a bill or notice that I supposedly owed money to anyone. Of the little information that I was able to obtain, this is from 2010, and length of time on any medical bill is 10 years. I STILL have not seen any documentation on what debt they were trying to collect on and their lawyer filed a bank garnishment without keeping my consumer rights in mind. Again......FROM 2010 AND NEVER SAW OR RECEIVED ANY INFORMATION ON IT!!!!

      Business Response

      Date: 08/28/2024

      This File is being handled by The ******* law Firm, and the complainant has been in communication with them.

      It would not be appropriate for our office to respond.

      Thank you

       

    • Initial Complaint

      Date:12/15/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******** ****** **** and do not have a contract with *** ****** * ***********. They did not provide me with the original application like i asked.

      Business Response

      Date: 12/16/2022

      We will need either a date of birth or last four of a SS# before was can respond since this involves medical information.

       

      Thanks

       

      Customer Answer

      Date: 12/16/2022

      D.O.B. *** ******** 

      Business Response

      Date: 12/19/2022

      Our office mailed the details of the service to Mr. ****** today.


      We have no record of him ever contacting our office for the details. Please have Mr. ****** advise when and how he attempted to contact us so we can review our records.


      The records indicate there were two dates of service (7/28/15 & 3/15/16) with total charges of $650.00 of which insurance adjusted $303.44 leaving the $346.56 as patient responsibility.


      Please have Mr. ****** provide any documentation he has, such as a document from his Insurance provider that states he is not liable, that would be helpful.


      This communication is from a debt collector, it is an attempt to collect a debt, and any information obtained will be used for that purpose.

    • Initial Complaint

      Date:08/11/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This bill is not mine, I did not visit ******* * ***** on 11/17/2021. All information is incorrect. This company is not following the *****.

      Business Response

      Date: 09/06/2022

      We have closed this File in our office.


      The original Balance of $771.34 was sent to us in error by ******* * ***** *** *******.  The correct Balance was $40.00 and we mailed a correction to *** ******** on August 2, 2022.


      The File has not been reported to the Credit Bureaus.


      Thank you for the opportunity to respond.

    • Initial Complaint

      Date:06/14/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited Downtown Urgent Care in March 2020. A year later April 2021, I received a collection letter from Day Knight and Associate. I contacted Day Knight and Associate and asked for verification. They did provide verification and I contacted my insurance company (****** ****** ****). UHC advised that the urgent care (Downtown Urgent Care) failed to provide proper documentation to pay the claim- and after several attempts to obtain the proper documents from Downtown Urgent Care, UHC denied their claim. I relayed this information to Day Knight and Associate, and advised them they'll need to refer back to Downtown Urgent Care (since they purchased the account from them). Instead, Day Knight and Associate- placed a collection item on my credit report. I have attached the chat from UHC. I want this collection item deleted from my credit report and deleted from their database as it is invalid.

      Business Response

      Date: 06/16/2022

      Please see attached and let me know if you need anything else.

       

      Attached is the Statement dealing with the actual charges which is validation of the debt.

      As of to date, our records show that you owe the balance.

      Customer Answer

      Date: 06/16/2022

      Complaint: 17427882


      I am rejecting this response because: this is not validation or address the concern. The provider did not provide proper documentation to my health insurance, per ****** ****** **** (see attached chat). Therefore, there's not valid reason to bill me. If this persist I will contact an attorney and sue for violation of consumer rights and negligence on the collection agency's part. I advise referring back to whom they purchased the erroneous debt from, Downtown Urgent Care.




      Sincerely,


      ***** ******

    Crown Holdings LLC is NOT a BBB Accredited Business.

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