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Business Profile

Collections Agencies

Crown Holdings LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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Complaint Type

  • Initial Complaint

    08/26/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I never received a bill or notice that I supposedly owed money to anyone. Of the little information that I was able to obtain, this is from 2010, and length of time on any medical bill is 10 years. I STILL have not seen any documentation on what debt they were trying to collect on and their lawyer filed a bank garnishment without keeping my consumer rights in mind. Again......FROM 2010 AND NEVER SAW OR RECEIVED ANY INFORMATION ON IT!!!!

    Business response

    08/28/2024

    This File is being handled by The ******* law Firm, and the complainant has been in communication with them.

    It would not be appropriate for our office to respond.

    Thank you

     

  • Initial Complaint

    12/15/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I am not liable for this debt with ******** ****** **** and do not have a contract with *** ****** * ***********. They did not provide me with the original application like i asked.

    Business response

    12/16/2022

    We will need either a date of birth or last four of a SS# before was can respond since this involves medical information.

     

    Thanks

     

    Customer response

    12/16/2022

    D.O.B. *** ******** 

    Business response

    12/19/2022

    Our office mailed the details of the service to Mr. ****** today.


    We have no record of him ever contacting our office for the details. Please have Mr. ****** advise when and how he attempted to contact us so we can review our records.


    The records indicate there were two dates of service (7/28/15 & 3/15/16) with total charges of $650.00 of which insurance adjusted $303.44 leaving the $346.56 as patient responsibility.


    Please have Mr. ****** provide any documentation he has, such as a document from his Insurance provider that states he is not liable, that would be helpful.


    This communication is from a debt collector, it is an attempt to collect a debt, and any information obtained will be used for that purpose.

  • Initial Complaint

    08/11/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    This bill is not mine, I did not visit ******* * ***** on 11/17/2021. All information is incorrect. This company is not following the *****.

    Business response

    09/06/2022

    We have closed this File in our office.


    The original Balance of $771.34 was sent to us in error by ******* * ***** *** *******.  The correct Balance was $40.00 and we mailed a correction to *** ******** on August 2, 2022.


    The File has not been reported to the Credit Bureaus.


    Thank you for the opportunity to respond.

  • Initial Complaint

    06/14/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I visited Downtown Urgent Care in March 2020. A year later April 2021, I received a collection letter from Day Knight and Associate. I contacted Day Knight and Associate and asked for verification. They did provide verification and I contacted my insurance company (****** ****** ****). UHC advised that the urgent care (Downtown Urgent Care) failed to provide proper documentation to pay the claim- and after several attempts to obtain the proper documents from Downtown Urgent Care, UHC denied their claim. I relayed this information to Day Knight and Associate, and advised them they'll need to refer back to Downtown Urgent Care (since they purchased the account from them). Instead, Day Knight and Associate- placed a collection item on my credit report. I have attached the chat from UHC. I want this collection item deleted from my credit report and deleted from their database as it is invalid.

    Business response

    06/16/2022

    Please see attached and let me know if you need anything else.

     

    Attached is the Statement dealing with the actual charges which is validation of the debt.

    As of to date, our records show that you owe the balance.

    Customer response

    06/16/2022

    Complaint: 17427882


    I am rejecting this response because: this is not validation or address the concern. The provider did not provide proper documentation to my health insurance, per ****** ****** **** (see attached chat). Therefore, there's not valid reason to bill me. If this persist I will contact an attorney and sue for violation of consumer rights and negligence on the collection agency's part. I advise referring back to whom they purchased the erroneous debt from, Downtown Urgent Care.




    Sincerely,


    ***** ******

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BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Businesses in this category

Years in Business: 24

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

15559 Manchester Rd

Ballwin, MO 63011-3001

Visit Website
(636) 220-8211

Customer Complaints Summary

4 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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